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Ford of Franklin
Franklin, TN
1,309 Reviews
Our mission is to provide outstanding customer service, incredible offers, and an unforgettable car buying experience. As part of the Tennessee Automotive Group, here’s what you can expect from Ford of Franklin:
1.Complimentary Lifetime Warranty on all new vehicles and select Pre-Owned
2.Largest Ford dealer in the Memphis region
3.3-day used car return policy
4.Top dollar for your trade even if you don’t buy a vehicle from us
5.Complimentary CarFax vehicle history report
6.Roadside Assistance
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
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Showing 1,309 reviews
November 01, 2020
Chris E in the service dept was really great, helped me get a number of issues with my car sorted out in a short amount of time & kept us updated during the entire process. get a number of issues with my car sorted out in a short amount of time & kept us updated during the entire process. More
by Jenna_c16
Employees Worked With
Chris Eisenhauer
November 01, 2020
Charles in service was great. I didn’t buy the truck there so I wasn’t sure how I would be treated, but it seemed not to make a difference there so I wasn’t sure how I would be treated, but it seemed not to make a difference More
by cfbarnes
Employees Worked With
He is in service, name is Charles and a white guy.
October 31, 2020
Excellent dealership, Wonderful Experience!!! Stephen Farrar in the sales department is the best to work with. I would not hesitate to buy form here again. Farrar in the sales department is the best to work with. I would not hesitate to buy form here again. More
by Steve B
Employees Worked With
Stephen Farrar
October 26, 2020
Ford Lincoln of Franklin did a great job servicing my 2015 Escape. The Scheduling was easy and appointment convenient. No problem dropping off or picking up vehicle. 2015 Escape. The Scheduling was easy and appointment convenient. No problem dropping off or picking up vehicle. More
by jaychar
Employees Worked With
Glen
October 15, 2020
I had a great experience buying a used vehicle through Stephen. Very helpful and friendly. He made the whole process easy and has been very easy to get in touch with. Stephen. Very helpful and friendly. He made the whole process easy and has been very easy to get in touch with. More
by Cmmockbee
Employees Worked With
Stephen Farrar
October 09, 2020
Stephen was friendly and easy to work with. Had an issue with my keys and he helped me get them fixed quickly. Would definitely come see him again! with my keys and he helped me get them fixed quickly. Would definitely come see him again! More
by tgoodie
Employees Worked With
Ryan Doughty, Ish Saddler, Stephen Farrar
October 09, 2020
Excellent customer service. Very thorough in their work on my vehicle. Updated me on potential upcoming work that might need to be done. They were accurate in terms of how much time work would take. Hig on my vehicle. Updated me on potential upcoming work that might need to be done. They were accurate in terms of how much time work would take. Highly recommend. More
by TR
Employees Worked With
Tanner
October 08, 2020
Excellent customer service. Professional and very helpful. Chris kept me updated through text about my car. He listened to all my concerns and he addressed them with a detailed explanation. I will de helpful. Chris kept me updated through text about my car. He listened to all my concerns and he addressed them with a detailed explanation. I will definitely be letting them do the service on my car More
by Incolts1
Employees Worked With
Chris Eisenhauer
September 29, 2020
This is my second time working with Stephen and he has been nothing but Exceptional and helpful. I walked in without an important and yet he was still willing to make me feel welcome and help me out. He h been nothing but Exceptional and helpful. I walked in without an important and yet he was still willing to make me feel welcome and help me out. He helped me pick out the perfect car and was more than willing to test drive as many cars that it took in order to make sure I was satisfied with my pick. If I have to get a car again, I’ll be sure to keep going back to Stephen. Thank you! More
by OliverFell
Employees Worked With
Stephen Farrar
