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Ford of Franklin
Franklin, TN
1,314 Reviews
Our mission is to provide outstanding customer service, incredible offers, and an unforgettable car buying experience. As part of the Tennessee Automotive Group, here’s what you can expect from Ford of Franklin:
1.Complimentary Lifetime Warranty on all new vehicles and select Pre-Owned
2.Largest Ford dealer in the Memphis region
3.3-day used car return policy
4.Top dollar for your trade even if you don’t buy a vehicle from us
5.Complimentary CarFax vehicle history report
6.Roadside Assistance
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
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Showing 1,314 reviews
November 25, 2020
Great service from Stephen! Really enjoying his professional and attentiveness. He followed through with answers and helped make a great buying experience. Would recommend anyone working with him professional and attentiveness. He followed through with answers and helped make a great buying experience. Would recommend anyone working with him! More
by Weber
Employees Worked With
Stephen Farrar
November 08, 2020
George was courteous throughout the whole experience. He kept informed on the status and ensured that when they found worn front break pads that I understood the cost and introduced me to the service tech f kept informed on the status and ensured that when they found worn front break pads that I understood the cost and introduced me to the service tech for details. More
by Buckeye9900
Employees Worked With
George
November 07, 2020
Thank you for always being so kind and helpful when I bring my vehicles in for servicing. Receiving excellent customer service is a big deal to me. bring my vehicles in for servicing. Receiving excellent customer service is a big deal to me. More
by Kferagen
Employees Worked With
Glenn, Chris Eisenhauer
November 03, 2020
Went for an oil change and George was extremely helpful. He answered all my questions and was very friendly. Got in and out in a timely manner and was treated like a friend. Johnny Clary He answered all my questions and was very friendly. Got in and out in a timely manner and was treated like a friend. Johnny Clary More
by Crappieman4462
Employees Worked With
George in the service dept.
November 02, 2020
Stephen Farrar assisted me in purchasing my first car! He really did a wonderful job by walking me through the process and made sure everything I was signing. He has checked in multiple times to make sure I really did a wonderful job by walking me through the process and made sure everything I was signing. He has checked in multiple times to make sure I loved my car! Highly recommend. More
by adehosea
Employees Worked With
Stephen Farrar
November 01, 2020
Chris E in the service dept was really great, helped me get a number of issues with my car sorted out in a short amount of time & kept us updated during the entire process. get a number of issues with my car sorted out in a short amount of time & kept us updated during the entire process. More
by Jenna_c16
Employees Worked With
Chris Eisenhauer
November 01, 2020
Charles in service was great. I didn’t buy the truck there so I wasn’t sure how I would be treated, but it seemed not to make a difference there so I wasn’t sure how I would be treated, but it seemed not to make a difference More
by cfbarnes
Employees Worked With
He is in service, name is Charles and a white guy.
October 31, 2020
Excellent dealership, Wonderful Experience!!! Stephen Farrar in the sales department is the best to work with. I would not hesitate to buy form here again. Farrar in the sales department is the best to work with. I would not hesitate to buy form here again. More
by Steve B
Employees Worked With
Stephen Farrar
October 26, 2020
Ford Lincoln of Franklin did a great job servicing my 2015 Escape. The Scheduling was easy and appointment convenient. No problem dropping off or picking up vehicle. 2015 Escape. The Scheduling was easy and appointment convenient. No problem dropping off or picking up vehicle. More
by jaychar
Employees Worked With
Glen
October 15, 2020
I had a great experience buying a used vehicle through Stephen. Very helpful and friendly. He made the whole process easy and has been very easy to get in touch with. Stephen. Very helpful and friendly. He made the whole process easy and has been very easy to get in touch with. More
by Cmmockbee
Employees Worked With
Stephen Farrar
