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Ford of Franklin
Franklin, TN
1,314 Reviews
Our mission is to provide outstanding customer service, incredible offers, and an unforgettable car buying experience. As part of the Tennessee Automotive Group, here’s what you can expect from Ford of Franklin:
1.Complimentary Lifetime Warranty on all new vehicles and select Pre-Owned
2.Largest Ford dealer in the Memphis region
3.3-day used car return policy
4.Top dollar for your trade even if you don’t buy ...
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Today:Open today 9:00 AM - 8:00 PM
Closed Now
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Hours
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
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Showing 1,314 reviews
October 09, 2020
Excellent customer service. Very thorough in their work on my vehicle. Updated me on potential upcoming work that might need to be done. They were accurate in terms of how much time work would take. Hig on my vehicle. Updated me on potential upcoming work that might need to be done. They were accurate in terms of how much time work would take. Highly recommend. More
by TR
Employees Worked With
Tanner
October 09, 2020
Stephen was friendly and easy to work with. Had an issue with my keys and he helped me get them fixed quickly. Would definitely come see him again! with my keys and he helped me get them fixed quickly. Would definitely come see him again! More
by tgoodie
Employees Worked With
Ryan Doughty, Ish Saddler, Stephen Farrar
October 08, 2020
Excellent customer service. Professional and very helpful. Chris kept me updated through text about my car. He listened to all my concerns and he addressed them with a detailed explanation. I will de helpful. Chris kept me updated through text about my car. He listened to all my concerns and he addressed them with a detailed explanation. I will definitely be letting them do the service on my car More
by Incolts1
Employees Worked With
Chris Eisenhauer
September 29, 2020
This is my second time working with Stephen and he has been nothing but Exceptional and helpful. I walked in without an important and yet he was still willing to make me feel welcome and help me out. He h been nothing but Exceptional and helpful. I walked in without an important and yet he was still willing to make me feel welcome and help me out. He helped me pick out the perfect car and was more than willing to test drive as many cars that it took in order to make sure I was satisfied with my pick. If I have to get a car again, I’ll be sure to keep going back to Stephen. Thank you! More
by OliverFell
Employees Worked With
Stephen Farrar
September 24, 2020
As with my last visit, Chris was easy to work with. I was able to set up an appt with ease and even though the part wasn't in stock, Chris was able to get it in within a couple of days, as promised, we set u able to set up an appt with ease and even though the part wasn't in stock, Chris was able to get it in within a couple of days, as promised, we set up an appt for the next day and my car was back at home that same day. Appreciate the quick turnaround. More
by glenngineer1
Employees Worked With
Chris Eisenhauer
September 19, 2020
Allen McDaniel with the Quick Lane shop provided a great customer service experience. He kept me informed of the status all throughout the day and had the truck ready to go when I arrived. I have been goin customer service experience. He kept me informed of the status all throughout the day and had the truck ready to go when I arrived. I have been going to this shop for a year now and have been very pleased each time. More
by Chris P
Employees Worked With
Allen McDaniel
September 17, 2020
Great place. Sam is the sales guy I used and he went above and beyond to help me. The finance guy that helped me super cool and very personal and answered any questions and took care of me. above and beyond to help me. The finance guy that helped me super cool and very personal and answered any questions and took care of me. More
by dylankear
Employees Worked With
Samuel
September 15, 2020
1st time other than an easy recall.Hunter talked me 1st time other than an easy recall. Hunter talked me thru the repairs and everything worked our well. I'll be returning for future service on my 1st time other than an easy recall. Hunter talked me thru the repairs and everything worked our well. I'll be returning for future service on my Ford Fusion More
by jackducey1
Employees Worked With
hunter
