Ford of Franklin

I had the best experience purchasing from Ford Lincoln of Franklin! Caleb was my salesman and he went above and beyond to make me happy in the Lincoln of my dreams. Ish, the manager, also assisted in helpi Franklin! Caleb was my salesman and he went above and beyond to make me happy in the Lincoln of my dreams. Ish, the manager, also assisted in helping me find the perfect car. Every step of the process, I was treated like family. Brad in financing is unreal - he had me in and out in a matter of minutes while giving exceptional service. From financing I met Jay who is a Lincoln technology genius - he went over every feature of my new Aviator and even allowed me to video him so that my husband could learn the features when i got home. I received 5 star treatment from Caleb, Ash, Brad, and Jay. We will only buy from this great dealership and we highly recommend that you do the same. We truly feel the love from our new dealership family! More

Our recent purchase of a F150 was probably the best car buying experience I have ever experienced. Stephen Farrar is one of the finest people I have ever met and is a credit to his profession and to Ford buying experience I have ever experienced. Stephen Farrar is one of the finest people I have ever met and is a credit to his profession and to Ford of Franklin. His young associate that helped with our deal was extremely helpful with educating us on product features and other facets. The truck we originally wanted was sold before we could get to the dealer. Steve and his partner worked very hard to find a replacement but we could not find the exact fit. Lucky for us, the original purchase of our dream truck fell through and Steve called us immediately. He went above and beyond to make sure we had the opportunity to secure and purchase the truck and was successful. Our entire experience here was very positive and anyone would be welled served to visit Ford of Franklin when seeking a new or used vehicle. You will be treated fairly, like family, and most of all, you will feel you were treated HONESTLY. Thank you Stephen and your associates for a great experience! FYI, management at this dealer, you need to promote Stephen. He is a real asset to your company that you could better utilize. More

Hunter did a nice job with communications, explaining the problem I was experiencing, handling the logistics , followed up and got my vehicle back to me timely problem I was experiencing, handling the logistics , followed up and got my vehicle back to me timely More

Chris was great. He explained everything that was going on. Made the process simple and easy. I was in and out both times within a few minutes which is great for my busy schedule. on. Made the process simple and easy. I was in and out both times within a few minutes which is great for my busy schedule. More

My cars’ problem was difficult to diagnose but the Ford Lincoln of Franklin TN were persistent, my car runs perfect! Can not say enough of how consistently and quickly they responded to my questions or con Lincoln of Franklin TN were persistent, my car runs perfect! Can not say enough of how consistently and quickly they responded to my questions or concerns. Chris my contact rep kept me in the loop with constant updates. Everyone on the team was engaging and professional. This was my first experience with them and I willl definitely be staying! More

Great service manager. Timely service. Was updated via text and in my Lincoln app. Lincoln sent out a driver 30+ miles to pick up my car. text and in my Lincoln app. Lincoln sent out a driver 30+ miles to pick up my car. More

I had a wonderful buying experience with Ford Lincoln of Franklin. Stephen Farrar was exceptionally kind and well versed in his profession. He has went out of his way to contact us multiple times to ensure Franklin. Stephen Farrar was exceptionally kind and well versed in his profession. He has went out of his way to contact us multiple times to ensure we are satisfied with our purchase. I definitely plan to return and request Stephen for my next purchase! Thank you all for a great experience! More

Was a pleasure dealing with Steven noticed the car with options /color I was looking for months early am & prior to closing we closed the deal. Excellent service & the price was below market. options /color I was looking for months early am & prior to closing we closed the deal. Excellent service & the price was below market. More

Great customer service....Stephen, the salesman, was great....Brad, the finance officer, was very helpful.....Hylin took care of the one issue I had. Overall, it was a great experience. great....Brad, the finance officer, was very helpful.....Hylin took care of the one issue I had. Overall, it was a great experience. More