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Ford of Franklin
Franklin, TN
1,309 Reviews
Our mission is to provide outstanding customer service, incredible offers, and an unforgettable car buying experience. As part of the Tennessee Automotive Group, here’s what you can expect from Ford of Franklin:
1.Complimentary Lifetime Warranty on all new vehicles and select Pre-Owned
2.Largest Ford dealer in the Memphis region
3.3-day used car return policy
4.Top dollar for your trade even if you don’t buy a vehicle from us
5.Complimentary CarFax vehicle history report
6.Roadside Assistance
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
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Showing 1,309 reviews
September 02, 2020
I had a wonderful buying experience with Ford Lincoln of Franklin. Stephen Farrar was exceptionally kind and well versed in his profession. He has went out of his way to contact us multiple times to ensure Franklin. Stephen Farrar was exceptionally kind and well versed in his profession. He has went out of his way to contact us multiple times to ensure we are satisfied with our purchase. I definitely plan to return and request Stephen for my next purchase! Thank you all for a great experience! More
by kdenton993
Employees Worked With
Stephen Farrar
September 02, 2020
Was a pleasure dealing with Steven noticed the car with options /color I was looking for months early am & prior to closing we closed the deal. Excellent service & the price was below market. options /color I was looking for months early am & prior to closing we closed the deal. Excellent service & the price was below market. More
by Jdcrownover
Employees Worked With
Stephen Farrar
August 31, 2020
My salesman, Max Ahmad, was perfect in how he dealt with me as a customer. He gave me every opportunity to inspect and test drive my eventual purchase. Answered every question and we concluded the sale with me as a customer. He gave me every opportunity to inspect and test drive my eventual purchase. Answered every question and we concluded the sale within 3 hours! He was great and am totally pleased with the entire experience. My financial assistant was helpful and informative also. Thanks, Max and crew! More
by RBastin
Employees Worked With
Max Ahmad
August 31, 2020
Great customer service....Stephen, the salesman, was great....Brad, the finance officer, was very helpful.....Hylin took care of the one issue I had. Overall, it was a great experience. great....Brad, the finance officer, was very helpful.....Hylin took care of the one issue I had. Overall, it was a great experience. More
by Switzern
Employees Worked With
Hylin McNeeley, Brad Morgan, Stephen Farrar
August 31, 2020
Stephen Farrar was extremely helpful and professional in facilitating the sale of my vehicle to the dealership. I have dealt with this dealership since 2010 and have always had very excellent interactions a facilitating the sale of my vehicle to the dealership. I have dealt with this dealership since 2010 and have always had very excellent interactions and have been pleased with every transaction. Hope to deal again with them in the future and highly recommend this dealership. More
by Marshdeb12
Employees Worked With
Stephen Farrar
August 28, 2020
Nice dealership, Stephen took care of us quickly and got a great deal, the car was advertised correctly and I would recommend them to anyone a great deal, the car was advertised correctly and I would recommend them to anyone More
by chris.patrick24
Employees Worked With
Stephen Farrar
August 27, 2020
Purchased a 2019 Ford F-150 from Ford Lincoln of Franklin. Both Stephen, our sales person and Brad, the financial guy, were so professional and a pleasure to work with. No high pressure, no gimmicks Franklin. Both Stephen, our sales person and Brad, the financial guy, were so professional and a pleasure to work with. No high pressure, no gimmicks, just great customer service, during and after our purchase. Stephen called us twice to follow up and make sure we were satisfied and happy with our new truck. As you can tell, I highly recommend this dealership, based on our experience. More
by Mountain Man
Employees Worked With
Brad Morgan, Stephen Farrar
August 16, 2020
Dealer Service Department Exceeded Expectations Exceptional service as all my expectations were met and exceeded. Our vehicle was well taken care of and the technician delivered vehicle back in exce Exceptional service as all my expectations were met and exceeded. Our vehicle was well taken care of and the technician delivered vehicle back in excellent condition. More
by karlun1
Employees Worked With
Phil Riter
August 15, 2020
Worked with Chris in Service Department and he was first class throughout the entire process. He kept me in the loop and took great care of my truck. class throughout the entire process. He kept me in the loop and took great care of my truck. More
by Buckinaggie
Employees Worked With
Chris Eisenhauer
