Ford of Franklin

Took my 2019 MKC for it's first service yesterday and had a very positive experience. Eric was very patient, answered all of my questions and even showed me how best to clean my leather interior. a very positive experience. Eric was very patient, answered all of my questions and even showed me how best to clean my leather interior. More

First time visit to the service department at Ford Lincoln Mercury. Justin Bailey (service advisor) took good care of us! We will definitely be back. Lincoln Mercury. Justin Bailey (service advisor) took good care of us! We will definitely be back. More

As a customer from out of town I wanted to figure out if the car was going to be worth the drive to purchase or not. Doing my research and contacting this dealership, Ric was very attentive and helpful. He the car was going to be worth the drive to purchase or not. Doing my research and contacting this dealership, Ric was very attentive and helpful. He was very quick to respond and knew exactly what information he needed to help me get a close idea to what I’d be looking at. I am a first time car buyer so I needed a little step by step process in some areas. Ric and Victor were very patient and willing to do anything to get me in the car of my dreams. I can’t thank them enough and will definitely recommend them to friends and family looking to purchase! More

Great Experience! I had an excellent experience purchasing a car this weekend at Franklin Ford-Lincoln. Ric Domenico provided great sales assistance. He greeted me at I had an excellent experience purchasing a car this weekend at Franklin Ford-Lincoln. Ric Domenico provided great sales assistance. He greeted me at my appointed time and was personable, upfront, honest, and forthcoming with all information presented and in responding to my questions. He made the car-buying experience enjoyable. I felt the entire sales team listened to my requests and did a great job of creating a fair and equitable transaction and worked within my financial parameters. The financing representative was also professional, friendly, and closed the deal expeditiously. All associates I worked with were professional and friendly. I highly recommend Ric and Franklin Ford! More

Excellent experience Had an excellent experience buying a car from Ford Lincoln of Franklin. They made it very easy and couldn't speak higher of Ric Domenico! Had an excellent experience buying a car from Ford Lincoln of Franklin. They made it very easy and couldn't speak higher of Ric Domenico! More

SUPER Service from Hunter Rose at FLF! Wow--I'm just so impressed by the kind of service I consistently get from Hunter Rose, my Ford Lincoln Franklin service rep. Example: Had some troubl Wow--I'm just so impressed by the kind of service I consistently get from Hunter Rose, my Ford Lincoln Franklin service rep. Example: Had some trouble with my car last night, just as they were closing up, and Hunter not only ensured I had a ride home, but he stayed with me until that ride arrived. What's more, he assure me that, if he couldn't get me a ride home, he would take me himself (many miles out of his way). That's the kind of personal, high-quality service I receive from Hunter every time I bring my vehicle in. And, ya know, he's a darn nice guy to hang out with and talk to. I couldn't be happier, thanks to the experiences I have with Hunter. More

Outstanding service on my Ford Vehicle at Ford of Franklin. Showed up without an appointment to get my oil changed on my 2018 Ford F -150 and left the dealership within 1:15 minutes Franklin. Showed up without an appointment to get my oil changed on my 2018 Ford F -150 and left the dealership within 1:15 minutes More

Thank you Hunter for always going above and beyond the best customer service in Tennessee. I appreciates how you make sure to cover ever detail when looking at my vehicle while at The Ford of Franklin. My best customer service in Tennessee. I appreciates how you make sure to cover ever detail when looking at my vehicle while at The Ford of Franklin. My truck is doing great and I’m proud to know that Ford of Franklin has the best man when taking care of their Ford customers. Thank you for always making the communication very easy and helpful when checking on any questions that I have each visit while at the dealership. I have been sharing with everyone in Downtown Nashville, Murfreesboro, Bellevue , Hermitage, Hendersonville, Gallatin and especially the city of Franklin that everyone should take time to visit the Ford of Franklin to see the quality and personality when speaking with you before they buy their first Ford and while they own many more new Fords as well in the future! Thanks again for all you do! Mr. Johnston More