Ford of Franklin

Greta Folks! I went to the dealership not expecting to purchase the Jeep Wrangler I was looking at because of prior experience with other dealerships since I have I went to the dealership not expecting to purchase the Jeep Wrangler I was looking at because of prior experience with other dealerships since I have been looking for my Jeep. We called ahead to make sure it was still available and Stephen F met us outside with the key and we went for a ride. The Jeep was well maintained and we loved it, so when we went in to chat the process was super easy. The financial guy, I can't remember his name, was easy to talk to and actually listened to us. It took less than 10 minutes to reach a deal and we drove our new Jeep home! Great people at Ford Lincoln of Franklin! More

Stephen went above and beyond to make sure that our needs were taken care of and made the whole process of buying a car very stress free and easy. were taken care of and made the whole process of buying a car very stress free and easy. More

Service on 2006 Ford Ranger My Ranger had a check engine light on Saturday-- didn't drive it till Monday morn-took the Ranger to Ford-Lincoln of Franklin on Monday morn--it was My Ranger had a check engine light on Saturday-- didn't drive it till Monday morn-took the Ranger to Ford-Lincoln of Franklin on Monday morn--it was serviced and returned to me on Wed AM--great work great service--thanks --gene kleiser More

This was my first purchase from Ford Lincoln of Franklin and it could have not gone any smoother both with the transaction itself as well as with Stephen who served as my point of contact though out the pro and it could have not gone any smoother both with the transaction itself as well as with Stephen who served as my point of contact though out the process. I am also appreciative of the fact that they are a USAA certified dealship which is how I located them in the first place through USAAs car buying program. I will definitely reach out to them again when it comes time to purchase another vehicle. More

Took care of the issue understood the issue and ordered the parts and fixed it the first time. Chris has been great to work with for a number of years. Keep him around pleas understood the issue and ordered the parts and fixed it the first time. Chris has been great to work with for a number of years. Keep him around please. More

Words can not express the appreciation that we have for our online order. We are in Ohio and purchased the Lincoln Continental without seen anything but the dealers listing photo's. Stephen made this a ple our online order. We are in Ohio and purchased the Lincoln Continental without seen anything but the dealers listing photo's. Stephen made this a pleasurable deal with all his help and quick responses to our questions. He earned our trust when we requested no phone calls until we figured out our vehicle selection. He listened and that meant a lot. Several other dealers didn't and the calls seamed to never stop. Annoying to say the least. Any and every question Stephen was there to help. We will look again, to your dealership on our next purchase. Delivery to us from dealer was quick and easy. Deliver men were awesome and polite. Top notch dealership. The Car is absolutely amazing. My wife really loves the ride and all the options. Thanks again to the whole Ford Lincoln of Franklin crew. More

Had two recalls completed. Truck was done when they said it would be. I was kept up to timing of completion. everyone was concerned that everything was good for me. it would be. I was kept up to timing of completion. everyone was concerned that everything was good for me. More

Took my 2019 MKC for it's first service yesterday and had a very positive experience. Eric was very patient, answered all of my questions and even showed me how best to clean my leather interior. a very positive experience. Eric was very patient, answered all of my questions and even showed me how best to clean my leather interior. More

First time visit to the service department at Ford Lincoln Mercury. Justin Bailey (service advisor) took good care of us! We will definitely be back. Lincoln Mercury. Justin Bailey (service advisor) took good care of us! We will definitely be back. More

As a customer from out of town I wanted to figure out if the car was going to be worth the drive to purchase or not. Doing my research and contacting this dealership, Ric was very attentive and helpful. He the car was going to be worth the drive to purchase or not. Doing my research and contacting this dealership, Ric was very attentive and helpful. He was very quick to respond and knew exactly what information he needed to help me get a close idea to what I’d be looking at. I am a first time car buyer so I needed a little step by step process in some areas. Ric and Victor were very patient and willing to do anything to get me in the car of my dreams. I can’t thank them enough and will definitely recommend them to friends and family looking to purchase! More