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Ford of Franklin
Franklin, TN
1,307 Reviews
Our mission is to provide outstanding customer service, incredible offers, and an unforgettable car buying experience. As part of the Tennessee Automotive Group, here’s what you can expect from Ford of Franklin:
1.Complimentary Lifetime Warranty on all new vehicles and select Pre-Owned
2.Largest Ford dealer in the Memphis region
3.3-day used car return policy
4.Top dollar for your trade even if you don’t buy a vehicle from us
5.Complimentary CarFax vehicle history report
6.Roadside Assistance
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
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Showing 1,307 reviews
January 07, 2020
My husband and I went into Ford Lincoln on 1/2/2020 not really knowing what we wonted to buy or what they had to offer in used vehicles, all we new we had a budget , we meet Tucker he is so nice and polite really knowing what we wonted to buy or what they had to offer in used vehicles, all we new we had a budget , we meet Tucker he is so nice and polite he helped us find a vehicle along with Jordan help also which was very nice also and we love our vehicle I highly recommend Ford Lincoln to anyone Thanks guys More
by Sdmccutchen
December 31, 2019
This is a great service department who provide very fast service for an oil change and the rotation. I also bought my truck there and the sales people were very nice and accommodating. service for an oil change and the rotation. I also bought my truck there and the sales people were very nice and accommodating. More
by Bugleman
Employees Worked With
Justin Bailey Bailey
December 30, 2019
Excellent service and staff!! Answered all of my questions. Ensured I was pleased with the service. Provided me with transportation to and from work as my car was being serviced. Prompt and quality questions. Ensured I was pleased with the service. Provided me with transportation to and from work as my car was being serviced. Prompt and quality service and staff! More
by sapphire04
Employees Worked With
George McClellan
December 27, 2019
If you value service after the sale this is where you buy. After 4 years of service on my Navigator there service has been excellent. I will by my next car or truck from Franklin Lincoln Ford, got ther buy. After 4 years of service on my Navigator there service has been excellent. I will by my next car or truck from Franklin Lincoln Ford, got there service. More
by Ed395
Employees Worked With
Erik from service department
December 17, 2019
Great purchase experience My salesman was Ric Domenico and was really helpful in securing pricing that I requested. I would highly recommend anyone looking for a new or used v My salesman was Ric Domenico and was really helpful in securing pricing that I requested. I would highly recommend anyone looking for a new or used vehicle call him. More
by bobharbison
Employees Worked With
Ric Domenico
December 16, 2019
The Best Dealership Around! The customer service and sales teams here are great! I refuse to go anywhere else. They go above and beyond and put up with me, so that is saying some The customer service and sales teams here are great! I refuse to go anywhere else. They go above and beyond and put up with me, so that is saying something. This is truly one of the few business in the area that I have experienced the best customer service. Charles and Ish worked hard and definitely have a satisfied customer. Both Quick Lane and regular service departments are awesome! They get it done and are efficient. More
by C.K. Nashville
Employees Worked With
Charles Taylor, Ish Saddler
December 10, 2019
I scheduled a factory recall for airbags. They loaned a car to me. It was a Ford Edge with 5 miles on it. Good service. The 10 point inspwction was incorrect because I had recently done most of the thin car to me. It was a Ford Edge with 5 miles on it. Good service. The 10 point inspwction was incorrect because I had recently done most of the things on the list . . . Transmission fluid change, radiator flush, tire rotation. More
by AnitaB
Employees Worked With
Bryant - Service Agent 4 stars, Justin Bailey Bailey
December 09, 2019
Top-notch dealer The service at Ford Lincoln of Franklin (FLF) was first rate! I was out-of-towner but right at home with FLF folks. The sales personnel (Mr Stephan Fa The service at Ford Lincoln of Franklin (FLF) was first rate! I was out-of-towner but right at home with FLF folks. The sales personnel (Mr Stephan Farrar and Jay Chapman) as well as Financial Manager (Brad) were all very friendly, professional and knowledgeable. I selected the vehicle through Cargurus and send out email to FLF to get more information. Within an hour I was dealing with very professional Mr. Kyle (internet director at FLF), who connected us with sales specialists and together the FLF team worked hard to get us the best possible payment option. It was Sunday evening but these guys worked like it's Monday morning. They even provided free lunch to us while we were waiting with our two little kids. (Thank you guys)! My wife, kids and I love our new SUV and appreciate all FLF guys who worked to make the deal happen. More
by nsmaan
Employees Worked With
Jay Chapman, Brad Morgan, Stephen Farrar
December 09, 2019
Great service, super fast exceptional support and very friendly people. Thank you Hunter for going above and beyond again!!! Will come back soon no worries !!!! friendly people. Thank you Hunter for going above and beyond again!!! Will come back soon no worries !!!! More
by Peter.tufan
Employees Worked With
Hunter
December 04, 2019
Excellent All staff worked as a team during the purchase of our 2 cars. The hurdles we experienced were handled professionally and without issue. We drove our n All staff worked as a team during the purchase of our 2 cars. The hurdles we experienced were handled professionally and without issue. We drove our new cars off the lot completely satisfied. More
by Ny2ct06
Employees Worked With
Stephen Farrar
