Ford of Franklin

Excellent customer service Very friendly staff and excellent work done on F-150 truck by the Service. Dept Follow up by Justin was great! I will continue to service my truck a Very friendly staff and excellent work done on F-150 truck by the Service. Dept Follow up by Justin was great! I will continue to service my truck at this dealership. Thanks for the courtesy ride! More

Very Helpful and knowledgeable! Stephen was kind, attentive and remembered specifically what are specifics were. No pushy sales tactics and only showed us other cars when asked. woul Stephen was kind, attentive and remembered specifically what are specifics were. No pushy sales tactics and only showed us other cars when asked. would happily work with him again! More

I was very pleased. Got a better price than I was expecting. Honest, courteous and friendly. Got the service done in less time than estimated. expecting. Honest, courteous and friendly. Got the service done in less time than estimated. More

Great Service Heat went out on my 2016 Expedition EL. Spoke with Hunter and he took care of everything. Kept us informed through the entire process plus work being Heat went out on my 2016 Expedition EL. Spoke with Hunter and he took care of everything. Kept us informed through the entire process plus work being done and a timeline. Great group of guys. More

New Aviator!! Everyone at the dealership was great. Stephen, Markus, and Ish were amazing!! They were able to locate a new Aviator with all of the features that w Everyone at the dealership was great. Stephen, Markus, and Ish were amazing!! They were able to locate a new Aviator with all of the features that we wanted at another dealership and had it for us within 2 days. As it turned out there were some issues with the car, none of which were Lincoln of Franklin's fault, but they were able to resolve all of them to our satisfaction. We look forward to working with them and love, love, love our new Aviator. More

It's been a great experience with this dealer. They It's been a great experience with this dealer. They epitomize the true customer service and make sure their customer gets good deal and help through It's been a great experience with this dealer. They epitomize the true customer service and make sure their customer gets good deal and help through the process. Special mention is Patrick Fox and Jim Morgan. Thanks More

Car Buyer If your searching for a dealership that will leave you stress free during your searching, negotiating and driving out the door you need to look no fur If your searching for a dealership that will leave you stress free during your searching, negotiating and driving out the door you need to look no further then Ford Lincoln of Franklin. More

Very courteous and friendly. Quick turnaround. Never before have I had such a positive experience with service repairs at a dealership. My only complaint is that they usually charge a $150 diagnostic fe before have I had such a positive experience with service repairs at a dealership. My only complaint is that they usually charge a $150 diagnostic fee. Thankfully, due to warranty, issues, that was not the case this time. More

I had a great experience there they were able to get me in quick and were very polite and took the time to explain things in quick and were very polite and took the time to explain things More

Great Salesman I made my 2nd purchase within 2 years at the Dealership of Ford Lincoln of Franklin. This time Jordan Kelly was my sales person and he was excellent. I made my 2nd purchase within 2 years at the Dealership of Ford Lincoln of Franklin. This time Jordan Kelly was my sales person and he was excellent. Went out of his way to help me get my Vehicle Title sent to the correct address and also helped get my Gap Insurance refunded to me- -both items after the sale of the vehicle. He is thoughtful and caring and will go far in anything he tries. Thanks again, Jordan !!!!! Rich Knight More