Ford of Franklin

Love our new Nautilus! Thanks to Jeff Dawson and Ford Lincoln of Franklin for a great car-buying experience. Jeff found us a beautiful Nautilus, and we are loving it. Thanks to Jeff Dawson and Ford Lincoln of Franklin for a great car-buying experience. Jeff found us a beautiful Nautilus, and we are loving it. More

Top Quality Service Justin Bailey and the dealership did a great job. Justin was friendly, professional, thorough, kept me completely informed and up to date on the proc Justin Bailey and the dealership did a great job. Justin was friendly, professional, thorough, kept me completely informed and up to date on the process, and my car was done earlier than expected. It's very commendable when a service department goes to the trouble to build trust and make you comfortable leaving one of your biggest assets with them. Keep up the good work! More

So glad I chose Ford Lincoln of Franklin. I found just the car I was looking for at Ford Lincoln. Could not have been more pleased with the professionalism, courtesy, and friendliness of the s I found just the car I was looking for at Ford Lincoln. Could not have been more pleased with the professionalism, courtesy, and friendliness of the staff. No high pressure, just honest, straightforward dealing. Drove away very pleased with my purchase and the more than satisfactory experience. More

exceptional service in a timely manner I wish to especially thank Chris Eisenhower for his special attention to my Ford F250 problem. I am from Slidell Louisiana and a breakdown out of town I wish to especially thank Chris Eisenhower for his special attention to my Ford F250 problem. I am from Slidell Louisiana and a breakdown out of town was even more concerning. but Chris diagnosed my problem over the phone. I had the vehicle towed to the dealer ship which began servicing the vehicle on arrival and I was able to pick up the vehicle the next day. Thank you Chris for your expertise and compassionate attention. More

Great service experience Brought my truck in for a service light. I was on a tight schedule and needed it for work the next day. Hunter, the Service rep did an awesome job a Brought my truck in for a service light. I was on a tight schedule and needed it for work the next day. Hunter, the Service rep did an awesome job at communicating with me and make sure it was ready in time.. More

Ray Taylor--the BEST Ray Taylor is the most professional car salesman I have even dealt with. After agreeing to my online offer I received a quick response and complete th Ray Taylor is the most professional car salesman I have even dealt with. After agreeing to my online offer I received a quick response and complete the test drive and paperwork within an hour! Zero high pressure for extra services! After buying the car on an as is basis I discovered a faulty center console cover and asked his help in trying to get the dealership to repair it at their cost. While the used car manager initially refused Ray went back and got approval for the job to be done on a parts cost only with no labor charge. While not thrilled about the manager not approving the entire repair reported within an hour of picking up the car Ray was outstanding in his cooperation and effort to assist with the issue. I would definitely urge anyone buying from Ford Lincoln of Franklin to ask for Ray. More

Hunter Rose, was professional, kind, and helpful On Saturday, Oct 12, I had brought my vehicle into Franklin Ford/Lincoln Dealership for an oil change, tire rotation/ balance. Unfortunately, there wa On Saturday, Oct 12, I had brought my vehicle into Franklin Ford/Lincoln Dealership for an oil change, tire rotation/ balance. Unfortunately, there was an issue with starting my vehicle after this service and it was determined that I needed a new battery. Although unexpected, the repair was completed efficiently, and I was able to go on my way. The following dayI was on my way to a family function when my Engine Indicator Light started to flash and a message advised to stop. I pulled into a parking lot, where my car stalled. I had my vehicle towed into the Dealership and received help with obtaining an Enterprise rental vehicle (with the help of Stephen Farrar). I was advised on Monday that they were unable to start work on my vehicle but was assured that they would inspect it as soon as possible. On Tuesday, Hunter Rose/Service Adviser kept me informed of progress and then thoroughly reviewed their findings and repair recommendations. He also offered a loner vehicle since I had concerns regarding cost of having a rental car for a week in addition to the repair cost. His kindness and thoroughness helped to make a frustrating situation more tolerable. More

Helpful and informative end to end experience Thank you Patrick for sharing your time and experience Thank you Stephen for checking in on me a few times after the purchase! That touch base service Thank you Patrick for sharing your time and experience Thank you Stephen for checking in on me a few times after the purchase! That touch base service makes me want to recommend this dealership over others. More

Service Lincoln Service Advisor Eric Jones is the absolute best! I’ve been to several dealerships across many car brands and he is the best service advisor I Lincoln Service Advisor Eric Jones is the absolute best! I’ve been to several dealerships across many car brands and he is the best service advisor I’ve come across yet. More