Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Ford of Franklin
Franklin, TN
1,307 Reviews
Our mission is to provide outstanding customer service, incredible offers, and an unforgettable car buying experience. As part of the Tennessee Automotive Group, here’s what you can expect from Ford of Franklin:
1.Complimentary Lifetime Warranty on all new vehicles and select Pre-Owned
2.Largest Ford dealer in the Memphis region
3.3-day used car return policy
4.Top dollar for your trade even if you don’t buy a vehicle from us
5.Complimentary CarFax vehicle history report
6.Roadside Assistance
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,307 reviews
October 05, 2019
Hunter was a lot of help. Funny, professional, and accurate in his service time-frame. Exceptional customer service, five stars! Made my experience at Ford of Franklin hassle free, I’ll be back! accurate in his service time-frame. Exceptional customer service, five stars! Made my experience at Ford of Franklin hassle free, I’ll be back! More
by Christian Killeffer
Employees Worked With
Hunter Rose
October 02, 2019
Another good service check! I recently had my regular service check on my car and all went well. Josh Thomas was my service consultant. He was very professional, knowledgeable I recently had my regular service check on my car and all went well. Josh Thomas was my service consultant. He was very professional, knowledgeable and courteous. I was very pleased with the outcome. Thank you for the good customer service. More
by lala
Employees Worked With
Josh Thomas
September 30, 2019
I have never been as angry and insulted as I was on Saturday at this dealership. I have purchased 2 cars there in the past 7 years, the last (and I do mean LAST) being a 2016 Escape (new) a few years a Saturday at this dealership. I have purchased 2 cars there in the past 7 years, the last (and I do mean LAST) being a 2016 Escape (new) a few years ago. Since, I’ve received a few emails from the dealership saying they have a huge demand for used Escapes and want to offer me this amazing deal on a new one. The most recent, supposedly from the owner, arrived on 9/18 and read in part: “We have a surplus of new vehicles but a HUGE demand for pre-owned vehicles! We will do WHATEVER IT TAKES to sell these new vehicles and acquire specific makes and models that are in high demand as trades! Are you still driving your 2016 Ford Escape? Lets make a deal we both can't refuse!” The deal was up to 28% off MSRP on a new vehicle and $3,500 over the KBB instant offer on my trade. I emailed them back and said I was in if I could get what I wanted for the monthly payments I was comfortable with and a little cash back on my trade. Someone supposedly ran the numbers and said they had options for me and asking when I could go down (I live over a 1/2 hour away). I agreed to go Saturday despite construction/traffic issues in the area. I got down there around noon only to find out the vehicle they had for me wouldn’t be there until 5:00 (my appointment was at 1:00). Strike one. They brought me a copy of the window sticker and it was a little more basic than I wanted but it was new with 0 miles on it, so I was willing to at least look at it if we could get the numbers to match up. They brought me the first offer, and I honestly should’ve just walked out then. The price was way over what I expected (closer to 15% off than 28%), the trade-in offer wasn’t anywhere near what my KBB instant offer was when I filled it out online, and the payments were more than I already told them multiple times I wanted to spend. He went back and tried again. We finally got the numbers closer but the trade-in value was still coming back about $1400 lower than my offer. I agreed to think about it and said I would go back when the new vehicle arrived. I was given the key to my current vehicle back, but it was nowhere to be found. It took forever to find my sales guy and then another forever to actually get my car pulled back out front (what were they doing with it?!). We got the call a couple hours later and went back over to see what could possibly be my new car. But no. It was a freaking DEMO vehicle with 3200 miles on it, stains on the seats, and smelled like a rental car rather than a new car. There was never any mention that the car they were going to show me was a demo - in fact, the paperwork they showed me specially said 0 miles. I was, and am done. They have lost a loyal customer and I will be sure to dissuade everyone I know and those I don’t from going there! More
by RobinC715
Employees Worked With
Rick Quarles
September 29, 2019
Looking for a car for my daughter We have been looking for a car for my 16-year-old daughter. Nothing too extravagant but safe and affordable. Niki one of the employees at Franklin Fo We have been looking for a car for my 16-year-old daughter. Nothing too extravagant but safe and affordable. Niki one of the employees at Franklin Ford called me did some research and found the perfect car for my daughter. She was extremely helpful warm accommodating and everything that you want when you go buy a car. No hassles! This is the third car that we purchased from Franklin and Ford . More
by Toni
Employees Worked With
Jay Chapman
September 28, 2019
MKX Service There was no waiting when I dropped off my 2018 MKX. CJ the service manager called for a “ Lyft” and I was driven home. No charge! Friendly and ver There was no waiting when I dropped off my 2018 MKX. CJ the service manager called for a “ Lyft” and I was driven home. No charge! Friendly and very clean dealership. More
by Hokie78
Employees Worked With
CJ Harrison, Justin Bailey Bailey
September 27, 2019
Excellent service experience I recently had to drop my F – 150 truck off at the dealership for some work that was due to recalls. The process of scheduling the service was seamles I recently had to drop my F – 150 truck off at the dealership for some work that was due to recalls. The process of scheduling the service was seamless. The date that I arrived, they were prepared and did not waste my time. I was quickly on my way. They kept me in the loop throughout the day. My vehicle was ready before the time promised. The customer service team, including Hunter, were exceptional. More
by Tyson
Employees Worked With
Hunter
September 26, 2019
Awesome first experience! Jordan was my salesman during my time at Ford. This was my first time purchasing a vehicle and he made extremely smooth and was beyond helpful. I woul Jordan was my salesman during my time at Ford. This was my first time purchasing a vehicle and he made extremely smooth and was beyond helpful. I would recommend Jordan to anyone looking to purchase a vehicle. He makes you feel comfortable and does not pressure you at all! Couldn’t have asked for a better salesman or better 1st experience. Thanks Jordan! More
by Austin P.
Employees Worked With
September 25, 2019
Great customer service Chaz was very helpful and accommodating. I would definitely take my car back for service. Great customer service and communication regarding my car. T Chaz was very helpful and accommodating. I would definitely take my car back for service. Great customer service and communication regarding my car. Thank you. More
by Saltlife
Employees Worked With
Chaz Covington
September 25, 2019
Service and Wheel Alignment CJ Harrison was a great service representative to deal with he ensured my car was serviced, wheel alignment completed, and washed before returning the CJ Harrison was a great service representative to deal with he ensured my car was serviced, wheel alignment completed, and washed before returning the vehicle to me. The overall wait time was great seeing the extent of work I was waiting on being completed. More
by Randy Bruno
Employees Worked With
CJ Harrison
