Ford of Franklin

MORE than you expect. The very BEST of the BEST! I plan to bring my Lincoln to the dealership for future service. LINCOLN understands Customer Service! The easy scheduling and follow-up by the Servi I plan to bring my Lincoln to the dealership for future service. LINCOLN understands Customer Service! The easy scheduling and follow-up by the Service Advisor (Eric Jones) makes the customer feel like they are someone special. The treatment was so outstanding that it almost makes you glad you had a problem with the car requiring you to visit this outstanding service department. COMMITMENT to the CUSTOMER by Lincoln of Franklin and LINCOLN is real. After purchasing ten Lincoln's my last purchase was a Lexus. This service experience will make me look at a Lincoln again before my next purchase. THANK YOU, Bob Bell More

Excellent SERVICE was just fine eith no problems. I HAD AN OIL CHANGE AND WAITED FOR THE SERVICE TO BE COMPLETED. C.J. HANDLED ALL NECESSARY PAPERS AS WELL AS SERVICE was just fine eith no problems. I HAD AN OIL CHANGE AND WAITED FOR THE SERVICE TO BE COMPLETED. C.J. HANDLED ALL NECESSARY PAPERS AS WELL AS CHECKING ON COMPLETION TIME WITH ALACRITY. More

Great car buying experience, the salesman was very helpful! Everyone from the receptionist to the salesman was very polite and professional. My salesman, Jeff, was very knowledgeable of the vehicle that I pur Everyone from the receptionist to the salesman was very polite and professional. My salesman, Jeff, was very knowledgeable of the vehicle that I purchased and was able to answer all of my questions. The dealership was very busy on the day that I purchased my vehicle, but despite that, I was able to complete my transaction and drive off in my shiny new car in almost no time! I have purchased 3 vehicles from Ford Lincoln of Franklin and I highly recommend them! More

f-150 Tammy was great. There were a large number of vehicles on the lot to pick from. Internet pricing was a bit misleading as it pertained to vehicles th Tammy was great. There were a large number of vehicles on the lot to pick from. Internet pricing was a bit misleading as it pertained to vehicles that had additional options (ie. bedliners). These options were not included on the price listed on the internet pricing, meaning the price at the dealership was more than what was advertised. Not a big deal though - I just picked a different vehicle. More

Polite employees Great Service . I have visited this dealership many times and have always experienced great service with polite employees. AAA +++. I would like to h Great Service . I have visited this dealership many times and have always experienced great service with polite employees. AAA +++. I would like to highly recommend this dealership. More

Jordan Kelley is your best! Jordan was amazing. He found us walking the parking lot after another salesman left us. Let me tell you—great salesman! Wasn’t planning on buying a ca Jordan was amazing. He found us walking the parking lot after another salesman left us. Let me tell you—great salesman! Wasn’t planning on buying a car until March but walked out that day in a great Explorer. I even did some research and found a better deal at the Columbia location but decided this guy worked so hard for my business that he deserved the sale. Hands down a patient, will do what he can for you guy! Had a great experience due to him! I even had a couple of items post purchase that he and team got in and fixed ASAP! Great experience and happy with the purchase! More

Second Chances I had not been to this dealership for almost 2 years due to a bad experience...Justin my service advisor was outstanding and handled a recall serv I had not been to this dealership for almost 2 years due to a bad experience...Justin my service advisor was outstanding and handled a recall service to perfection. He was professional, courteous and knowledgeable...he also took time to LISTEN. Thanks Justin because of you wwe will now give Ford and this dealership another chance in the future. Yes we have bought 3 vehicles in just under 3 years from this dealership so it's safe to say we will be calling again soon. Thx Justin they need more like you!! Franklin Ford Lincoln More

Excellent service on our car hunt by Hayne not long ago Very caring about what we wanted to buy. We we handled in capable hands and understandingo. Hayne went the extra mile with us in checking the lots for Very caring about what we wanted to buy. We we handled in capable hands and understandingo. Hayne went the extra mile with us in checking the lots for the specific car my husband really was yearning for. More

Top Service The service and service staff are outstanding! They were persistent in diagnosing the problem with my car. I would highly recommend using Ford Linc The service and service staff are outstanding! They were persistent in diagnosing the problem with my car. I would highly recommend using Ford Lincoln of Franklin. More