Ford of Franklin

Best car buying experience ever. This was the best car buying we have ever experienced. The sales staff was professional, informative, helpful and not pushy. We will be returning for This was the best car buying we have ever experienced. The sales staff was professional, informative, helpful and not pushy. We will be returning for all our purchases in the future. More

Accessorize Your Truck Here Hylin knows her stuff! I had an idea of exactly how I wanted my truck to look. I sat down with her one Saturday morning and she turned my ideas in act Hylin knows her stuff! I had an idea of exactly how I wanted my truck to look. I sat down with her one Saturday morning and she turned my ideas in actual parts on the truck. Wheels, tires and a lift. I thought I knew just about all there was to know about tires and wheels. She blew my mind. I trusted her 100% and was not disappointed I did. Zack put on all the parts and took so much pride in his work. I truly believe he wanted me to be happy. More

Great Service Department Justin Bailey and the electronic techs are the best. had a problem with my SYNC display. Turns out I just needed an update. Thanks guys! Justin Bailey and the electronic techs are the best. had a problem with my SYNC display. Turns out I just needed an update. Thanks guys! More

Great service! A really great dealership and service center. Professional all the way around. CJ was excellent to work with. All items completed on time and perfectl A really great dealership and service center. Professional all the way around. CJ was excellent to work with. All items completed on time and perfectly done. Thank you. More

Great No pressure easy to deal with Friendly Couldn’t ask for anything better glad we made the drive to Franklin TN thanks for a easy deal No pressure easy to deal with Friendly Couldn’t ask for anything better glad we made the drive to Franklin TN thanks for a easy deal More

Excellent customer service!!!! The whole experience from start to finish was awesome. CJ was great. He greeted us will a smile. He also explained everything to us and the cost and r The whole experience from start to finish was awesome. CJ was great. He greeted us will a smile. He also explained everything to us and the cost and recommendations. He was very professional and also very personable. I felt like I was working with family or a friend. Awesome experience. I will get all of my service from here. I bought my Lincoln MKX from here last year and have had the best overall experience ever. Also the experience getting the loaner vehicle was so quick. The woman that helped us was awesome. I wish I remembered her name. I will definitely recommend this dealer. More

service center was very pleased with how l was received and respected. The timely manner in getting back to me letting me know the status of my car that was apprecia was very pleased with how l was received and respected. The timely manner in getting back to me letting me know the status of my car that was appreciated very much. More

MKX 20,000 mile check up Eric was may point of contact, very friendly and extremely professional and knowledgeable. Great customer care and made the experience worth the trip Eric was may point of contact, very friendly and extremely professional and knowledgeable. Great customer care and made the experience worth the trip. I will purchase my next vehicle from this dealership thanks in part to Eric. More

Efficient, pleasant, accommodating, well executed Ford Lincoln of Franklin always provides a very personal and pleasant experience when I have the need to visit the dealership. They provided the abso Ford Lincoln of Franklin always provides a very personal and pleasant experience when I have the need to visit the dealership. They provided the absolute best experience that I have had when purchasing my vehicle. And they continue the experience with their service and hospitality. More

Excellent experience I typically lease my cars and the end of the current lease was approaching. Because of previous experiences at other dealerships that have taken 4 hou I typically lease my cars and the end of the current lease was approaching. Because of previous experiences at other dealerships that have taken 4 hours or more, I have a distinct dislike for the process of turning in a car and leasing a new one. However, Jeff Dawson, the Sales and Leasing Consultant, communicated with me by email prior to my visit to the dealership and had the paperwork ready when I arrived. I checked my watch as I walked in the door and again as I drove off the lot. The entire process was concluded in one hour and twenty minutes. Every person at Ford Lincoln of Franklin was pleasant and Jeff was exceptionally friendly and professional. I would strongly recommend this dealership to anyone. More