Ford of Franklin

Lincoln Service The service experience was very professional, courteous, Knowledgeable and respectful. , CJ Harrison is the best at listening, explaining, respondin The service experience was very professional, courteous, Knowledgeable and respectful. , CJ Harrison is the best at listening, explaining, responding, and understanding from the customer perspective. More

Great service, vehicle done before expected My vehicle was done with scheduled service before the agreed time. Always nice for people to go above and beyond to ensure you have your vehicle back My vehicle was done with scheduled service before the agreed time. Always nice for people to go above and beyond to ensure you have your vehicle back quickly. More

Simple and Smooth Making the appt over the phone was easy. Reason: recall. Arrived on time. Treated professionally by all. Service expected to take up to 1/2 day. Making the appt over the phone was easy. Reason: recall. Arrived on time. Treated professionally by all. Service expected to take up to 1/2 day. Took about an hour. Bobby Tillis was great to work with. More

Great Purchasing Experience This is my second purchase from Ford Lincoln of Franklin. Both of my experiences with this dealer have been wonderful. My most recent sales person This is my second purchase from Ford Lincoln of Franklin. Both of my experiences with this dealer have been wonderful. My most recent sales person, Jeff Dawson, could not have been better. He even came to my house and programmed my garage door opener. More

Great Customer Service C.J. Harrison went out of his way to be extremely helpful with the rental car that was provided for my use. My car was serviced in a very timely ma C.J. Harrison went out of his way to be extremely helpful with the rental car that was provided for my use. My car was serviced in a very timely manner, More

Great customer service CJ Harrison went out of his way to help with the rental car they provided and to understand my vehicles service needs. Vehicle was ready when promise CJ Harrison went out of his way to help with the rental car they provided and to understand my vehicles service needs. Vehicle was ready when promised. More

Great people to deal with Great dealership to do business with, everything happens in a timely manner and will do what it takes to make the customer happy in the end. Great dealership to do business with, everything happens in a timely manner and will do what it takes to make the customer happy in the end. More

Great customer service The service advisor who assisted me was very professional and provided quality service. He was most helpful in assisting me in identifying the applic The service advisor who assisted me was very professional and provided quality service. He was most helpful in assisting me in identifying the applicable coupons which saved me the overall expense. I really appreciate that level of service. More

Outstanding customer satisfaction Not only did we purchase the truck we wanted at the price we wanted, they also were able to offer us a much lower interest rate than expected! We will Not only did we purchase the truck we wanted at the price we wanted, they also were able to offer us a much lower interest rate than expected! We will definitely be sending our friends and family to Franklin Ford Lincoln! More

Great personalized service Personalized service on a warranty repair on my Ford Focus. Justin Bailey explained the problem scheduled a loaner car and kept me informed all throug Personalized service on a warranty repair on my Ford Focus. Justin Bailey explained the problem scheduled a loaner car and kept me informed all through the process. He even took care of an update on my phone system. The car runs great in all aspects now. Thanks again. More