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Ford of Franklin
Franklin, TN
1,307 Reviews
Our mission is to provide outstanding customer service, incredible offers, and an unforgettable car buying experience. As part of the Tennessee Automotive Group, here’s what you can expect from Ford of Franklin:
1.Complimentary Lifetime Warranty on all new vehicles and select Pre-Owned
2.Largest Ford dealer in the Memphis region
3.3-day used car return policy
4.Top dollar for your trade even if you don’t buy a vehicle from us
5.Complimentary CarFax vehicle history report
6.Roadside Assistance
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
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Showing 1,307 reviews
September 02, 2018
Brian Warren is courteous, friendly and very professional. I have brought several cars from same car dealership in my home town; Austintown, OH from the 2011 until 2015. It's always been comfortable and good I have brought several cars from same car dealership in my home town; Austintown, OH from the 2011 until 2015. It's always been comfortable and good experience, but when I went the process of purchasing my new vehicle here at Ford Lincoln of Franklin. It blow my socks off!! I was excited and extremely joyful in the whole process of working with the Brian to secure the purchase of my new vehicle. I meet all the staff members who were involved;they who were friendly and knowledgeable during my meeting at Franklin Ford. More
by Corbin,Bernice2018
Employees Worked With
Brian Warren and Riley Grove
September 02, 2018
Jeff Dawson is courteous, friendly and very professional. We have bought several cars from Jeff Dawson and he has always been very helpful and can always answers any questions we may have. We would not hesit We have bought several cars from Jeff Dawson and he has always been very helpful and can always answers any questions we may have. We would not hesitate to recommend him to anyone we know who may be thinking of getting a car. More
by Happy Ford Owner
Employees Worked With
September 01, 2018
Exceptional Experience The sales, administrative and financial staff were very courteous, knowledgeable and professional during our meetings with them while at Franklin For The sales, administrative and financial staff were very courteous, knowledgeable and professional during our meetings with them while at Franklin Ford / Lincoln. I was very appreciative of how our sales representative, Charles Taylor, explained all the new car options available to us. More
by Escape Owner
Employees Worked With
Chris Wojnar, Charles Taylor
August 31, 2018
Excellent service and salesperson Laura Brown was exceptional. She followed up with me consistently, answered all my questions, and I would definitely refer her to a friend. The mana Laura Brown was exceptional. She followed up with me consistently, answered all my questions, and I would definitely refer her to a friend. The manager and the account finance person were also very helpful More
by Texasgirl
Employees Worked With
Laura Brown
August 31, 2018
Mr Marcus Smith and mr Jeff Dawson These two gentleman are very professional and I would recommend them to anyone . Because they always help you when you ask them questions and concerns These two gentleman are very professional and I would recommend them to anyone . Because they always help you when you ask them questions and concerns about you car. More
by Pooch
August 30, 2018
Tammy Muse and David Vandiver were a joy to deal with. Tammy knew her product backward and forward. Very professional first class! I would definitely refer friends to her to buy a car - woman on a missio Tammy knew her product backward and forward. Very professional first class! I would definitely refer friends to her to buy a car - woman on a mission to provide top notch customer service More
by Mary
Employees Worked With
David Vandiver, Tammy Muse
August 29, 2018
We'll received and served by your dealership. Your salesperson, Cody Martin, was very courteous and professional in his responsiveness during our visit and purchase of a 2019 Lincoln MKC. Thank y Your salesperson, Cody Martin, was very courteous and professional in his responsiveness during our visit and purchase of a 2019 Lincoln MKC. Thank you. We love the MKC! More
by Ralph
Employees Worked With
Cody Martin
August 29, 2018
Buying Made Easy Good experience buying my F-150 and will have Ford of Franklin perform all my service work. There was no doubt how important customer service was to t Good experience buying my F-150 and will have Ford of Franklin perform all my service work. There was no doubt how important customer service was to this dealership. More
by Meshwurst
Employees Worked With
Rob Elia, Wesley Evans
August 29, 2018
Awesome experience This dealership is AWESOME. Tammy Muse my salesperson provides class A service. I had my site Dodge Journey totaled and I was not ready to purchase a This dealership is AWESOME. Tammy Muse my salesperson provides class A service. I had my site Dodge Journey totaled and I was not ready to purchase another vehicle. However, Tammy took a tragic event for me and turned it into a very happy experience. When I went to pick up my new used Ford Escape, she had out in tip top condition. She even was able to get the radio screen fixed without telling. To my surprise when I got in it was working and I stayed crying happy tears. I highly recommend this dealership. More
by Jen27
Employees Worked With
Tammy Muse
August 28, 2018
Enjoy your car buying experience I think it is important to enjoy the process of purchasing a car or truck. My sales person is the best and my interactions with others at the dealersh I think it is important to enjoy the process of purchasing a car or truck. My sales person is the best and my interactions with others at the dealership was pleasant and professional. It should be fun to buy a car, not a constant hassle. The people at Ford Lincoln of Franklin, especially my sales person (Tammy) made my experience a fantastic one. Not to mention I now have an awesome new truck! More
by BluejayTalker
Employees Worked With
Tammy Muse
