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Ford of Franklin

Franklin, TN

4.8
1,309 Reviews
Our mission is to provide outstanding customer service, incredible offers, and an unforgettable car buying experience. As part of the Tennessee Automotive Group, here’s what you can expect from Ford of Franklin: 1.Complimentary Lifetime Warranty on all new vehicles and select Pre-Owned 2.Largest Ford dealer in the Memphis region 3.3-day used car return policy 4.Top dollar for your trade even if you don’t buy a vehicle from us 5.Complimentary CarFax vehicle history report 6.Roadside Assistance
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1129 Murfreesboro Rd

Franklin, TN

37064

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Showing 1,309 reviews

January 23, 2025

Very pleased with the vehicle we recently purchased from Ben and the team over at Lincoln. More

by natereed73
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ben Rhett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 24, 2025 -

Ford of Franklin responded

Hi, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Ford of Franklin and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

January 23, 2025

Jason Givens was very accommodating. He gave me a great deal and really listened to what I wanted and needed. He was patient and worked hard to make us a great deal. Highly recommend him More

by malloryfroman
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jason Givens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Parker Bruen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ayaz Suleman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Casey Shelton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Miguel Villanueva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lexie Sutton, Olivia Tipton, Rahsaan Robinson, Summer Bell, Isaac Roberts
Jan 24, 2025 -

Ford of Franklin responded

Hi, thank you so much for your incredible recommendation. We're thrilled to hear we provided you with such a great experience and means so much to the team here at Ford of Franklin to have earned it. We strive to deliver a great experience to all of our valued customers each visit. Reviews like yours help us to continually improve. Thank you again for your feedback and take care!

January 22, 2025

Miguel provided outstanding service in that he answered all my questions, and responded to my inquiries in an expeditious manner. More

by Jbranded
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Miguel Villanueva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 24, 2025 -

Ford of Franklin responded

Hello, we appreciate you taking the time to leave us this feedback. We truly appreciate your business. We look forward to seeing you again on your next visit and continuing to provide you with great service! Take care!

January 21, 2025

My entire experience at Ford of Franklin was excellent. My sales consultant Jordan knew everything there was to know about my new Bronco. He guided me through the entire purchase and after the sale he cont More

by Daniel.spence
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jordan Kelley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 22, 2025 -

Ford of Franklin responded

Hi Daniel, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

January 21, 2025

Cody was personable and helpful and he was honest. He was easy to work with, and he was friendly. I got the deal I was hoping for and my car is beautiful! My overall experience was excellent because o More

by amandacarsonriley
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cody Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 22, 2025 -

Ford of Franklin responded

Hi, we're happy you found our staff to be so supportive during your experience here at Ford of Franklin. Please let us know if there is anything else we can do for you; we are more than happy to help!

January 21, 2025

After going from dealership to dealership trying to buy my dream vehicle I stumble upon the store and salespeople of my dreams! I open the showroom doors and it was like Heaven was shining its ever powerfu More

by Hpy4Me
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jason Givens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Denzel Petway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dena Henson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lexie Sutton, Olivia Tipton, Summer Bell, Garrett Mayfield
Jan 22, 2025 -

Ford of Franklin responded

Hi, thank you for sharing your positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

January 21, 2025

I felt comfortable working with Jason. He answered all of my questions and didn’t pressure me into a purchase! Will be back for sure!!! More

by Missvillegas
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jason Givens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Kelley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cody Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Errin Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Summer Bell
Jan 23, 2025 -

Ford of Franklin responded

Hi, we are very happy we could provide you with a positive experience! We look forward to your next visit! Take care!

January 20, 2025

Professional, courteous and focused on the customer and their needs . Knowledge of their products and very helpful in showing how their product works . More

by Pops
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cody Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 22, 2025 -

Ford of Franklin responded

Hi, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Ford of Franklin and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

January 20, 2025

I had an excellent experience working with Casey when purchasing my car. From the very beginning, he was professional, quick, and straightforward—no gimmicks, no runaround, just honest and transparent co More

by Sammy.hamdeh
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Casey Shelton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 23, 2025 -

Ford of Franklin responded

Hello, we're happy you found our staff to be so supportive during your experience here at Ford of Franklin. It means so much to us to have earned your trust in our business! We hope to see you again in the future and make your next visit even greater than the last! Take care!

January 19, 2025

If you’re headed to Ford of Franklin, ask for Miguel! He’s knowledgeable, professional, patient, and kind. Miguel makes sure you find the right car for you! I look forward to working with him again in th More

by K Ramsey
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Miguel Villanueva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 20, 2025 -

Ford of Franklin responded

Hello, we're happy you found our staff to be so supportive during your experience here at Ford of Franklin. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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