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Ford of Franklin
Franklin, TN
1,310 Reviews
Our mission is to provide outstanding customer service, incredible offers, and an unforgettable car buying experience. As part of the Tennessee Automotive Group, here’s what you can expect from Ford of Franklin:
1.Complimentary Lifetime Warranty on all new vehicles and select Pre-Owned
2.Largest Ford dealer in the Memphis region
3.3-day used car return policy
4.Top dollar for your trade even if you don’t buy a vehicle from us
5.Complimentary CarFax vehicle history report
6.Roadside Assistance
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
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Showing 1,310 reviews
March 01, 2018
Terrible service! Very unprofessional, do not recommend this manager or this dealership. Customer service is not their priority here. They sold me a vehicle that had fl Very unprofessional, do not recommend this manager or this dealership. Customer service is not their priority here. They sold me a vehicle that had flood damage but didn’t disclose that information to me. Do not recommend this dealership to anyone. More
by Jacob1214
Employees Worked With
Derrick Baker
February 27, 2018
Best Car Buying Experience When I found a car online I sent an email and was surprised when Cody called me by 8:30 in the morning. I showed up to find the car waiting at the fr When I found a car online I sent an email and was surprised when Cody called me by 8:30 in the morning. I showed up to find the car waiting at the front of the dealership ready to go. Cody was very helpful and not pushy at all. That is very important to me and his style of selling works! Thanks for a great experience. More
by BlakeB
Employees Worked With
Cody Martin
February 23, 2018
Top notch Dealership and Employees Cody made my experience so rewarding. Knowledgeable on he whole process from start to finish. Highly recommend salesman. I will definitely go back an Cody made my experience so rewarding. Knowledgeable on he whole process from start to finish. Highly recommend salesman. I will definitely go back and have Cody and his team help me when I buy my next vehicle. More
by Jewmoney
Employees Worked With
Cody Martin
February 23, 2018
Great Experience Cody made purchasing my Ford Edge a breeze picked my car out online Cody called when I got to the dealership the two SUV 's I picked out were waiting Cody made purchasing my Ford Edge a breeze picked my car out online Cody called when I got to the dealership the two SUV 's I picked out were waiting for me long story short I bought my Edge and I love it thanks Cody for the GREAT EXPERIENCE! More
by BAGLEY123
Employees Worked With
Cody Martin
February 16, 2018
Great service Cody did a great job selling me my new corolla was very friendly and very professional. Would highly recommend him for anyone looking for a new or use Cody did a great job selling me my new corolla was very friendly and very professional. Would highly recommend him for anyone looking for a new or used car. More
by Toyota 182115
Employees Worked With
Cody Martin
February 07, 2018
One of the best dealerships in town! Great dealership to deal with! Will do business again! They really took care of everything. Luis was great and the staff was very friendly! Thanks Great dealership to deal with! Will do business again! They really took care of everything. Luis was great and the staff was very friendly! Thanks! More
by JohnDNashville
Employees Worked With
Luis Pena
February 02, 2018
Great Car Buying Experience We had an excellent experience working with Nate on the purchase of our new Ford Energi. He made the purchase easy, straightforward and stress free w We had an excellent experience working with Nate on the purchase of our new Ford Energi. He made the purchase easy, straightforward and stress free with excellent follow-up. Love the car too! More
by Mary Gregory
Employees Worked With
Nathan Thruman
January 09, 2018
Courtney was fantastic My experience at Lincoln Ford of Franklin was great. Courtney bent over backwards to get me the car I wanted. She knows her product and was very hel My experience at Lincoln Ford of Franklin was great. Courtney bent over backwards to get me the car I wanted. She knows her product and was very helpful to find exactly what I needed at the price I was willing to pay. Even when they did not have it, they found it with a few extras and honored the price. Finance pushed me through quickly and the deal was easy. They also gave me a very fair price for my trade in. I will buy a car there again. More
by jmzmartini
Employees Worked With
Josh in Finance, Courtney Crowder
January 02, 2018
Customer Experience exceeded Will always go to Jesse to purchase our cars. Professional, friendly, straightforward. He is always willing to work with us. Highly recommende Will always go to Jesse to purchase our cars. Professional, friendly, straightforward. He is always willing to work with us. Highly recommended for others to work with Jesse Nichols More
by Jquick1944
Employees Worked With
Jesse Nichols
December 27, 2017
Great Overall Experience I have enjoyed working with this dealer for service. Overall, every aspect of my service requirements was very positive. I would highly recommend th I have enjoyed working with this dealer for service. Overall, every aspect of my service requirements was very positive. I would highly recommend them for your service needs. More
by JeffCarBuyer
Employees Worked With
Adam Cox
