Ford of Franklin

Key for Two We will soon have a new driver in the house and have purchased a sturdy and "wise" Ford Explorer to get him started. Knowing that teenagers rarely kee We will soon have a new driver in the house and have purchased a sturdy and "wise" Ford Explorer to get him started. Knowing that teenagers rarely keep up with much, we thought it would be best to have an extra key and key fob made to keep on hand. From the moment I stepped into her office in the Service area, I knew Andrea had it handled. Professional and personable at the same time, we found that we had a lot of our present and pasts in common. She under-promised and over-delivered and had me at hello! Thanks, Andrea! More

Great service. Cody was very knowledgeable and helped me with my first car purchase. He understood I was short on time and made sure everything was done by then! Wa Cody was very knowledgeable and helped me with my first car purchase. He understood I was short on time and made sure everything was done by then! Was also kind enough to help deliver my car and mail the spare key overnight! Great experience. More

Great Car Buy I love my Escape.Marcus was awesome and the experience was the best, fast and just what I wanted.Yes!!I will do it again.Cindi Mitchell I love my Escape.Marcus was awesome and the experience was the best, fast and just what I wanted.Yes!!I will do it again.Cindi Mitchell More

Best Car Buying Experience Ever During my visit to this dealership, I've had the pleasure to work with Hayne Hozier and Adam from the Internet sales team. My experience with Hayne During my visit to this dealership, I've had the pleasure to work with Hayne Hozier and Adam from the Internet sales team. My experience with Hayne over the phone was enough to believe they had my interest in mind. Adam did an excellent job showing me around the dealership and showing me my options. I'm a very particular person when it comes to vehicles and he was more than willing to find the perfect car for me. Moreover, Adam knew a great deal about the electronic options of the vehicle. Hayne also did an excellent job at mitigating all of the stresses associated with purchasing a vehicle. I had a very unique experience at this dealership and I strongly recommend this dealership. More

Very good experience with Franklin Ford. I had a very god experience with Franklin Ford. i Will do business with them again thanks to the owner Greg who made the purchase smoother with my tra I had a very god experience with Franklin Ford. i Will do business with them again thanks to the owner Greg who made the purchase smoother with my trade. More

MY FAVORITE SALESMAN I have purchased several vehicles through this location. My most recent purchase had to be picked up from another location. All of this was done by I have purchased several vehicles through this location. My most recent purchase had to be picked up from another location. All of this was done by my favorite salesman, JEFF DAWSON. When I arrived at the dealership all I had to do was read and sign the paperwork. It was all GOOD. JEFF goes to the limit to provide great customer service. Thanks for all of your hard work. More

The salesman made my car buying experience a great one! I have bought 4 cars from this dealership and each time I was very satisfied. The salesman, Jeff Dawson, was professional and very knowledgeable. I h I have bought 4 cars from this dealership and each time I was very satisfied. The salesman, Jeff Dawson, was professional and very knowledgeable. I highly recommend them to anyone who is in the market to purchase a vehicle! More

Smooth and what I was looking for! The process on getting my new truck was smooth and stress free. I will be coming back for my next vehicle, I will definitely recommend you all to othe The process on getting my new truck was smooth and stress free. I will be coming back for my next vehicle, I will definitely recommend you all to other people. Thank you guys!! More

Great buying experience I had been looking at cars on and off for over 8 months. Cody was great to work with the entire time, never once did I feel sales pressure. I would hi I had been looking at cars on and off for over 8 months. Cody was great to work with the entire time, never once did I feel sales pressure. I would highly recommend using Cody at Ford Lincoln of Franklin. More

Beware that high rating you see is false These guys are the worst! I have dealt with them a few times now and I will admit that after the last screw up they were very cordial with me and even These guys are the worst! I have dealt with them a few times now and I will admit that after the last screw up they were very cordial with me and even sent me gifts to apologize for their inept service department but all that niceness did not last. I took my vehicle in for a problem that they could not duplicate the last time. They had the vehicle for an entire week before they thought it might be a good idea to have someone drive it home and then back to work again to see if they could duplicate the problem BECAUSE THEY KNEW IT ONLY HAPPENS IN THE MORNING!!! This last service event with these people was a total waste of my time. Every time I called the dude handling the claim just said "well I have to talk to the mechanic". I never got a straight response from them. When I picked up my vehicle, after they had it a week and never duplicated the issue, they gave me a long explanation of how the transmission shifts that is so hard to understand i absolutely have no clue whatsoever what it says. Furthermore the reason they have 5 stars on their reviews is because if you make negative reviews about them THEY BLOCK YOU! That's right....they block you. I can't give this review on Facebook for instance because they blocked me from the last time they screwed me and I made a negative review. Greg Brown who is the owner is nice enough to you but even his xx hasn't sat well with me because his people keep on doing the same stupid stuff over and over again, or at least they did so with me. I will take my vehicle elsewhere for now but I assure you I will be letting Tennessee know that these guys are not as trustworthy and competent as they make themselves out to be. I have also decided that when it comes time to trade my Ford in for a new one it will be for some other vehicle other than a FORD.....they have infuriated me that much with all of the inconvenience and frustration they have caused me. So beware of that 5 star rating you see. I guarantee you they are hustlers in a bad way. My truck still has a transmission issue that was NEVER there until they worked on it and to this day it is still there. So wow I received a response lol. "Sorry you did not receive the service you expected". Ok so now I feel all good about these guys.....NOT. Well FYI for you Franklin Ford I am not sure how I did this but I found a way to complain about your incompetent service team to FORD. I actually got a positive and responsible response from them not like the crap and irresponsible response you shoveled towards me. It seems that TWITTER is a good place for individuals to go to if they have a problem with their dealer. Keep watching Franklin Ford.....bottom line here is you screw with me....I screw you harder. You have wasted my time and insulted my intelligence. More