Ford of Kendall

Thanks for the great service Ahmed Riaz, you’re the best and faster then ever ❤️😂😂 and faster then ever ❤️😂😂 More

Best place to purchase and service a vehicle in Florida . Lowest prices and best selection Lowest prices and best selection More

The team at Kendall always make you feel at home. It was another easy transaction working with Paul and Jonathan. Great team great truck great service. I will be back in 3 years. It was another easy transaction working with Paul and Jonathan. Great team great truck great service. I will be back in 3 years. More

This is about service and integrity or lack there of with this dealership. It is simple. I purchased a brand new vehicle from a dealership in Tampa and drove it back home to Miami. I immediately noticed a this dealership. It is simple. I purchased a brand new vehicle from a dealership in Tampa and drove it back home to Miami. I immediately noticed a vibration at highway speeds. Ford of Kendall is local to me so I took the vehicle in at 1k miles for an oil change and reported the vibration, which occurs above 75 mph. I was told that since they cannot drive the vehicle at that speed they would not be able to conduct a diagnosis. I took the vehicle into the dealership several times over a 18 month period and reported the issue every time. I even paid for rod force balance on two occasions. Then after calling Ford Consumer Services, the dealership said that they drove the vehicle and it operated within specifications, yet still vibrated. Then I was told by Ford to take it back so that an engineer could service my vehicle. Ford of Kendall advised that the engineer suggested placing new tires and rims on the vehicle and driving it, Ford of Kendall then told me that the vehicle drove good and the recommendation was tires. So apparently according to Ford of Kendall a Ford can have a vibration and operate within specifications. I met with the General Manager Mr. Smith who advised that his technicians did nothing wrong and the vibration was subjective. Take that in, after what they told me about vibration and how the vehicle operated within specs. He also said that he DOES NOT warranty tires. just so happens that by the time that they got around to saying it was the tires they were out of warranty. This is not a fluke but by design, as Mr. Smith said he does not warranty tires and could not provide an answer as to if the tires are not part of the bumper to bumper warranty only to say that they are only covered for 12 months or 12k miles, but he doesnt warranty tires. No he does not, he has his service department string customers along until he does not have to cover the warranty. I will say that it was the tires, once I put new tires on the vehicle problem solved. First problem, Ford putting crappy tires on 80k SUVs. Second problem Ford of Kendall not stepping up and doing the right things. Third and biggest problem, Ford Dealerships can do whatever they want after you buy a vehicle. Your only true recourse to have thing taken care of correctly is seeing them and Ford. Ford CANNOT make a local dealership do anything with regards to repairing your vehicle, or honoring any type of entered warranty or service plan. I showed Ford or Kendall my contract for service and they showed me a computer screen. When I asked them to contact Ford regarding the written contract since the service contract is with Ford, their reply was all I can do is go by the screen. When I contacted Ford, they told me to go to another dealership. Biggest take from this when consumers buy new vehicles all that is happening is fools and Monet are parting ways. More

I think everybody knows the reputation dealerships have. I went to four different brands and a total of seven dealerships and decided to go with this one despite being far from me. The sales person was grea I went to four different brands and a total of seven dealerships and decided to go with this one despite being far from me. The sales person was great and responsive. I would give him a 4/5. There are a few things that he could have done differently to make me rate him 5/5. The biggest issue was with finance department. To begin with they never answer the phone. This person, Fernando, was rude and even raised his voice at me. Very unprofessional. Initially they offered me to sign two contracts one as a back up. Being late in the day, i felt rushed and that they just wanted to leave. I was rushed to sign documents. In the end, they offer only one contract. They gave me the wrong website to get the pin for the Z plan.The next day I sent them the pin to have the final contract and after four days and at least 12 attempts to reach out, I had to go in person on a sunday to have this issue solved. When I went there, they were not eager to fix the contract that was initially agreed and kept saying “well you signed this”. After all they honored some of the offering but the initial payment changed, kind of a red flag. On top of that every question that I had the answer was “you’ll get that by email”. I never got anything on the email because this person made up a completely inexistent email unrelated to me. This is the second car that we buy from them with a Z plan. I don’t think we’ll be buying a third. More