Ford of Kendall

Excellent Service especially from the salesperson Manuel, very friendly, knowledgeable, I am very satisfied with his attention and assistance very friendly, knowledgeable, I am very satisfied with his attention and assistance More

Gracias a Brian por toda la ayuda, me hizo todo fácil y claro. Muy buena atención claro. Muy buena atención More

Everyone you come across is courteous and welcoming. It is a pleasure dealing with everyone there. It is a pleasure dealing with everyone there. More

Drop in service quality: 1. Went for safety recall, told to leave the car no loaner available, no suggestion but to wait until the end of day. Making an appointment was not an o Went for safety recall, told to leave the car no loaner available, no suggestion but to wait until the end of day. Making an appointment was not an option either (!). 2. My 31000 points disappeared because of a form filling problem. Had to re sign documents but points not yet reinstated. Told this problem has happened before with other customers. More

Everything went well until I took possession of the vehicle without everything that was promised actually done to the vehicle. The end result was that the salesman who sold me the truck never kept his vehicle without everything that was promised actually done to the vehicle. The end result was that the salesman who sold me the truck never kept his word and I never got what was promised. All my calls and text messages went ignored from that point on. Will not purchase another truck here!! More

They gave a fair deal. There was an issue of the key not working the tailgate on the used Tacoma but they fix the issue no problem. My next vehicle I will definitely look There was an issue of the key not working the tailgate on the used Tacoma but they fix the issue no problem. My next vehicle I will definitely look at Ford of Kendell for there inventory More

Everything was fast and easy. We loved our sales rep Melissa was amazing. The entire process lasted about 3 hours. We couldn’t be happier We loved our sales rep Melissa was amazing. The entire process lasted about 3 hours. We couldn’t be happier More

PLEASE READ: I purchased my truck at ford of Kendall in 2022 brand new. I have done all the maintenance and more to make sure it is in top condition. I have noticed a problem when the car is shifting gear 2022 brand new. I have done all the maintenance and more to make sure it is in top condition. I have noticed a problem when the car is shifting gears while driving. When I took my car for maintenance I expressed my concerns about maybe an issue with the transmission. That same day they told me there was no issue with the transmission and the car would be ready shortly to pick up. I let them know that my car does have an issue and if they can, please continue to check the car to figure out what is going on. The following day, I was Updated at 5:30 PM that they found an issue with my transmission And that they will be fixing it. When I received my car back, I was told that now I have to change the O2 sensor and my check engine light was on. When I gave them my car to fix the first time, I did not have a check engine light on until after they worked on my transmission. I Also noticed I was still having the same issue and that my car was jumping When shifting or down shifting (just before my car came to a complete stop). I reached out and let them know that my car was still having an issue and they told me to bring it in the next day. I brought my car at 7:15 AM and let them know that I would need my car or some form of transportation by two In the afternoon since I work with kids with special needs. I ended up not having any updates. And had to have someone take me to the dealership. I had one of my private client Who is special needs with me and upon arrival they did not have any update. When I did get the Update they said nothing was wrong with my car. I even drove my car with the Manager In the car and every time it jumped, he said That the parts were still getting to know how I drive And that’s why it’s jumping and that it needs to adjust. At the end of the drive. The manager then asked me to write a good review because it helps them even though he stated To me in that moment that he knows today’s service was not good. I feel like I Was just thrown to the side and that they did not want to help me. My service advisor. Did as much as she could for me, but everyone else did not from my point of view. Now I am left. With my truck not driving well and trying to figure out my next step. Please be on top Of any issues you have with your cars When bringing it to Ford of Kendall. The customer Does not always come first. More