Ford of Kendall

CRIMINAL DEALERSHIP, GO TO ANOTHER FORD DEALERSHIP. purchased a vehicle Nov 30 2023, finance person told me my note amount without showing how that amount was arrived at, once I reluctantly agreed he purchased a vehicle Nov 30 2023, finance person told me my note amount without showing how that amount was arrived at, once I reluctantly agreed he told me as I was a loyal Ford customer he was 'giving' me tire coverage, dent coverage extended warranty the whole time he was adding the costs of those coverages to my contract, never was I allowed to look at the documents as he was in a hurry to get off (it was a Saturday), the things he was 'giving' me amounted to $14,000 additional dollars to the contract. Traded the vehicle in Mar 11, 2026. Reached out to the dealership and after threatening with legal action KATHERIN VALERINO (finance manager) called telling me she would email a form and I needed to fill it out and email it along with the odometer statement when I traded the vehicle, sent it back within an hour, she has NEVER responded to that email nor did she cancel the 'plans', she has also not responded to two emails one sent a week ago and one yesterday. I have three dealerships that will testify in court that the amount they charge is hundreds versus thousands that Kendall charged me, yes thousands Kendall charged me versus hundreds which one dealership tells me it borders as a criminal act. They owe me THOUSANDS for the unused portions of those contracts. Kendall is guilty of harboring funds. Kendall is guilty of insurance fraud (the amounts are listed as insurance on the contract). Kendall is guilty of a criminal act for the amounts they charged. I had to get Ford Credit to cancel the 'plans' as KATHERIN did nothing with the email I sent back to her. Don't waste your time or money with this dealership, they are nothing short of criminals, I have purchased seven Ford vehicles throughout my life, Kendall is without any doubt the absolute worst, I am amazed Ford Motor allows this sort of dealership to exist.............. stay tuned more to come, anyone else smelling a law suit on the horizon???? Guy Benoit More

Gracias a Brian por toda la ayuda, me hizo todo fácil y claro. Muy buena atención claro. Muy buena atención More

Everyone you come across is courteous and welcoming. It is a pleasure dealing with everyone there. It is a pleasure dealing with everyone there. More

Drop in service quality: 1. Went for safety recall, told to leave the car no loaner available, no suggestion but to wait until the end of day. Making an appointment was not an o Went for safety recall, told to leave the car no loaner available, no suggestion but to wait until the end of day. Making an appointment was not an option either (!). 2. My 31000 points disappeared because of a form filling problem. Had to re sign documents but points not yet reinstated. Told this problem has happened before with other customers. More

Everything went well until I took possession of the vehicle without everything that was promised actually done to the vehicle. The end result was that the salesman who sold me the truck never kept his vehicle without everything that was promised actually done to the vehicle. The end result was that the salesman who sold me the truck never kept his word and I never got what was promised. All my calls and text messages went ignored from that point on. Will not purchase another truck here!! More

They gave a fair deal. There was an issue of the key not working the tailgate on the used Tacoma but they fix the issue no problem. My next vehicle I will definitely look There was an issue of the key not working the tailgate on the used Tacoma but they fix the issue no problem. My next vehicle I will definitely look at Ford of Kendell for there inventory More

Everything was fast and easy. We loved our sales rep Melissa was amazing. The entire process lasted about 3 hours. We couldn’t be happier We loved our sales rep Melissa was amazing. The entire process lasted about 3 hours. We couldn’t be happier More