Ford of Kendall

It was a very disappointing experience. We were under the impression that the maintenance service included an Uber ride to and from the location. However, Rafael, the person assisting us, s We were under the impression that the maintenance service included an Uber ride to and from the location. However, Rafael, the person assisting us, suggested we walk to a restaurant about 10 minutes away and even discouraged us by asking if we had someone who could pick us up. He even went so far as to suggest driving our own car to take us there. We had to ask multiple times about the Uber service before he finally ordered it, but it was handled in such an unprofessional manner. Overall, it was an extremely unpleasant experience. More

This place does great work and quick! I’ve been coming here for 14 years (same car), and I’m Completely Satisfied. I’ve been coming here for 14 years (same car), and I’m Completely Satisfied. More

Excelente equipo de trabajo todo bien el vendedor hizo un excelente trabajo y gestion, todo excelente trabajo y gestion, todo More

"I want to commend Ralph Mendoza for their exceptional service and professionalism. They went above and beyond to ensure my vehicle’s needs were taken care of efficiently. Their communication was clear, a service and professionalism. They went above and beyond to ensure my vehicle’s needs were taken care of efficiently. Their communication was clear, and they made the entire process seamless and stress-free. It's rare to find someone so knowledgeable and genuinely customer-focused. Thank you for making my experience outstanding!" More

The service went quite well. The only hiccup was being told by a ford representative that a rental car would be provided for the two days, which was not the case. The only hiccup was being told by a ford representative that a rental car would be provided for the two days, which was not the case. More

Melissa was very helpful - great experience! Very happy with my new car. Everyone at the dealership was nice and answered all of my questions at all hours. Very happy with my new car. Everyone at the dealership was nice and answered all of my questions at all hours. More

Excellent service, was helped out right away and was able to get a great deal for my new shelby f-150 to get a great deal for my new shelby f-150 More

Fast courteous service. Promised repair took less time than expected. Spotlessly cleaned car after repair. Promised repair took less time than expected. Spotlessly cleaned car after repair. More

very happy with the sales and finance experience. Sales explained the timeline in detail. will recommend Sales explained the timeline in detail. will recommend More

My car was taken in to correct the recall on the passenger door and rear camera. This is the second time I brought my car in for the rear camera. The first time I brought it in it was November 2023. passenger door and rear camera. This is the second time I brought my car in for the rear camera. The first time I brought it in it was November 2023. My car was taken in on a Wednesday, picked up Friday evening. The service rep name is Marcos, called to tell my husband and I it would cost $573.00 to fix the rear camera and the reason for the charge was because the wiring is the recall and the camera is not. I found that odd since both fall under the same component. I told him I did not want to fix the camera because I shouldn't have to pay for something that is considered a recall. Marcos text me saying they were going to give $80.00 discount on the camera, which now brings it to $528. I told in the text the math does not add up since you quoted me $573 over the phone. In the text he said “I quoted you just Part and Labor for $573.69 without the taxes. Including taxes is $613.85”. I told him you lead me to believe the total was $573. When I picked up my car Friday night I checked on how much the rear camera would cost and I was given a print out on the price for my specific car model using the vin # to look it up. I found out the cost of rear camera would be $60.75 including taxes so that means they are charging me $512.94 to replace the camera. I find this to be a complete rip off. How can they knowingly charge the customer this ridiculous unfair price. I did have the tire warning light fixed which cost me $207, the actual part cost $50. Hopefully they corrected the passenger door that has a recall, I will not know for sure until I drive it on the highway. I suggest anyone taking their car to Ford of Kendall read reviews and do your own research . I will continue to write reviews wherever I can post it. More