Frank Arencibia

They suck! Our purchase was great but every time we need service it's horrible! This last time I made an appointment for 11:30 and got there at 11:00. The servi Our purchase was great but every time we need service it's horrible! This last time I made an appointment for 11:30 and got there at 11:00. The service lady said 2 hours 45 minutes to have my recall done on my Ford Bronco and have the oil changed and tires rotated. They offered me an Uber but I live in the Keys so I knew they couldn't do that. I waited for 3 hours in their waiting room. Finally I called and was told that they haven't even started on anything yet! I was livid and demanded my car back. The recall could cause a fire so I wanted it addressed right away. I will NEVER bring my car back here or purchase future vehicles here. I will tell everi know how scrappy the service is here. More

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The service technician kept us informed you the progress constantly and they had it ready and they said it was going to be ready. Please thank him and I'll do that and the whole Kendall Ford team constantly and they had it ready and they said it was going to be ready. Please thank him and I'll do that and the whole Kendall Ford team More

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Super kind and helpful, I was glad that they were patient with my lack of knowledge. with my lack of knowledge. More

by arze.fitz Verified Customer Verified Customer

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They are the worst, I brought in a 2021 f150 for an oil change and to install broken. They did a poor installing it no blinds spot light on, they are quite xxxxty over there at Kendall Ford change and to install broken. They did a poor installing it no blinds spot light on, they are quite xxxxty over there at Kendall Ford More

by airxcellence Verified Customer Verified Customer

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Very helpful service team! Thank you so much and hopefully I won't see you too soon! Thank you so much and hopefully I won't see you too soon! More

by 1billmuller Verified Customer Verified Customer

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Excellent service and a professional customer service Mr frank very professional explained me what are the steps for to fix it my ford f 150 thanks so much for you excellent work frank very professional explained me what are the steps for to fix it my ford f 150 thanks so much for you excellent work More

by SALES@PENAAPPLIANCES.COM Verified Customer Verified Customer

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Very easy to leave my vehicle for a routine checkup and maintenance. I even appreciate the shuttle service to my work while the vehicle is being serviced. maintenance. I even appreciate the shuttle service to my work while the vehicle is being serviced. More

by PROFXAVIER208 Verified Customer Verified Customer

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Outstanding costumer service. Very detail to resolve problems. Auto was ready when I was told. Very detail to resolve problems. Auto was ready when I was told. More

by PURPLERAINDND Verified Customer Verified Customer

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The best service one can get. They are out of the league. Frank and Frank’s team always ready to assist. They are out of the league. Frank and Frank’s team always ready to assist. More

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Always great service at Ford of Kendall, Felix and Frank the tech always go above and beyond. The whole staff is excellent! Highly recommend Ford of Kendall the tech always go above and beyond. The whole staff is excellent! Highly recommend Ford of Kendall More

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