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Ford of Kendall
Miami, FL
667 Reviews
Ford of Kendall is proud to be one of the premier dealerships in South Florida. We are proud to announce that Luis Somoano, owner, will implement his years of experience in the automotive industry into Ford of Kendall.
From the moment you walk into our showroom, you’ll know our commitment to customer service is first class. No matter where you are located, our Ford dealership is your one and only solution for price and customer service.
Alongside our sister dealerships, Doral Lincoln and Lincoln of Cutler Bay, we have a large selection of used cars in South Florida. We take pride in ensuring our vehicles pass a rigorous test of inspection before it goes into our sales lot. Whether you need to purchase, finance, or service a new or pre-owned Ford, you've come to the right place.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 11:00 AM - 7:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 667 reviews
November 22, 2024
Great attitude from the Customer Service personnel. Very nice environment customer service waiting area. . The part installation on my vehicle was done in a short period of time, therefore, waiti Very nice environment customer service waiting area. . The part installation on my vehicle was done in a short period of time, therefore, waiting was reasonable More
by IxGallegos
Verified CustomerEmployees Worked With
November 21, 2024
To say that I am frustrated with the service I have received would be an understatement. I dropped my 2019 Ford F250 off in your service on the 11th of October. I was advised that it would be Monday received would be an understatement. I dropped my 2019 Ford F250 off in your service on the 11th of October. I was advised that it would be Monday before the technician could look at the vehicle. Which was fine. However by Saturday Oct 19 I had heard nothing I called the service department. I found out that no one in the department can look up and advise me of my cars status if the handler who received the vehicle isn't there. This is frustrating. I was later advised that the vehicle had not yet been looked at. On Monday Oct 21 I went into the shop and met with Alex Hernandez and the technician to review the estimate only to find that the truck had just finally been looked at but all the items on the estimate where wrong and not what the technician had found. Example. "Differential bearing" and "spindle shaft". The technician needed to spend another day getting the estimate correct, which I was able to approve on Tuesday the 22nd. On Wednesday the 23rd I received an update from Alex Hernandez that the truck was expected to be completed that day but unfortunately, they were unable to get it done, but assured me it would be done on Thursday the 24th. He also advised me that he would be on leave for the next two days but any of the service staff would be updated and able to help me receive my truck the following day. On Friday 24 hours after the vehicle should have been ready, I went into the service department to settle and pick up my truck only to find that the work had not been completed and no-one there could adequately address the status of my vehicle. The service manager was indifferent and could not provide a single answer as to what was being worked, why it wasn't complete and why I wasn't updated. After picking up my vehicle the following week, I completed an installation of the track bar as I had discussed with the technician prior to the previous work being completed. During the work I completed I found the that the pinion arm and drag link were loose and the right tie rod end was loose. I had also noted while driving that the original complains of shake at speed and a pull to the right were not corrected. Upon finding the poor workmanship I immediately took the vehicle back to you for repair. You had the vehicle for another week and only retorqued the nuts. When I asked about a realignment, I was advised that you would not do the $140 check because I had worked on the track bar. The tire shake was never addressed. Interestingly you never bothered to balance the tires. You treated me like I was the problem, you failed to hear the complaint or the issues with the vehicle and you ordered your staff not to communicate with me. You intentionally “fixed” what was not a problem to run up the bill and you still never fixed the issue. The continual delay in service and indifference to the customer is disappointing and frustrating to say the least. Your business has an attitude of superiority and arrogance that is shameful. I flat don't understand it. How can you charge so much for your work and not care about the customer or the costs that your costumers are incurring when their vehicle is unavailable. I am a business owner and I understand delay and unexpected constraints. What I asked for was positive communication, instead you gave me arrogance, indifference and failed to address the complaint. I have since had the truck re-aligned and rebalanced, which fixed the problem. Travis H. Kilpack More
by THKILPACK
Employees Worked With
Service Manager and Alexander Hernandez
November 21, 2024
Effortless transaction, great communication, answered all my questions. Wish I had asked more about one specific feature, but that's on me and I can follow-up later. my questions. Wish I had asked more about one specific feature, but that's on me and I can follow-up later. More
by DMOROFKE
Employees Worked With
November 21, 2024
Extremely helpful and listening to the need And delivering. Moises was very pleasant to work with. delivering. Moises was very pleasant to work with. More
by JAI0
November 20, 2024
Robert, our service advisor, was excellent. he kept us advised of the work being carried out on the annual service of the Shelby Speedster. The car was taken almost immediately into the worksho he kept us advised of the work being carried out on the annual service of the Shelby Speedster. The car was taken almost immediately into the workshop upon our arrival, and we waited in the lounge area, while they did the work, and once finished we were given the details of the works carried out, all very efficient and professional, thank you More
by Andyhye
Employees Worked With
November 20, 2024
Alex was very helpful and patient with helping me get my first Bronco. He made the experience getting a new vehicle fun and enjoyable. He did an amazing job walking me through getting my first lease vehicle first Bronco. He made the experience getting a new vehicle fun and enjoyable. He did an amazing job walking me through getting my first lease vehicle. Would highly recommend friends and co workers to see Alex at Kendall Ford. More
by GENESIS.PRESCOTT01
November 20, 2024
Impeccable location. Innovative décor in line with the business. Wonderful service from all the employees Innovative décor in line with the business. Wonderful service from all the employees More
by GONZALEZURBANEJA
November 19, 2024
It was truly a process no one gave up the dealership kept me posted. It took a minute to diagnostic the problem with the truck but eventually the work was done the truck was taken home customer was okay happ me posted. It took a minute to diagnostic the problem with the truck but eventually the work was done the truck was taken home customer was okay happy it took a while. More
by gerald183
Employees Worked With
November 19, 2024
La atencion fue excelente, comenzando desde El dueño El Señor Luis Somoano, El vendedor Juan Carlos Urrutia y El Señor Rene Rodriguez El finanzista. Gracias a todos ellos pude conseguir mi FORD F 150 LIGHT Señor Luis Somoano, El vendedor Juan Carlos Urrutia y El Señor Rene Rodriguez El finanzista. Gracias a todos ellos pude conseguir mi FORD F 150 LIGHTNING 2024. More
by jamesgc5555.jg
Employees Worked With
Other Employees :
El joven de seguro del carro
November 18, 2024
JC provide us with an excellent service. He look for me the better affordable car for me He look for me the better affordable car for me More
by MAYE75
Employees Worked With
