Ford of Kendall - Service Center

Rob took great care of my vehicle. Thanks for the professional and fast turn around. Thanks for the professional and fast turn around. More

Horrible experience dont buy or service yourcar there. Lazy mechanics and horrible customer service. They should fire Frank the service supervisor he lied to me assured me they were going to change a part Lazy mechanics and horrible customer service. They should fire Frank the service supervisor he lied to me assured me they were going to change a part and they didn't he didn't convey any of my concerns to the mechanic. More

Ralf was extremely helpful and kept me informed on the complete process. I will continue to return to him every time I need service in my vehicle! complete process. I will continue to return to him every time I need service in my vehicle! More

Service was friendly and the repair mechanics were awesome and work was done in a timely manner awesome and work was done in a timely manner More

I was told the vehicle will be ready by the end of the day, but it wasn‘t. what was important is not that the vehicle was not ready, but that I was not informed.Otherwise, everything else was fine.Thank Y day, but it wasn‘t. what was important is not that the vehicle was not ready, but that I was not informed.Otherwise, everything else was fine.Thank You. More

everyone was helpful and knowledgeable about the car. my service advisor knew why my car was overheating. my service advisor knew why my car was overheating. More

This dealership provides excellent service. Very timely and thorough. Rob is always professional and attentive. Very timely and thorough. Rob is always professional and attentive. More

Fantastic service! Alexander Hernandez was extremely helpful. I arrived 10 minutes early and was quickly helped by Mr. Hernandez. He inspected my vehicle and informed m Alexander Hernandez was extremely helpful. I arrived 10 minutes early and was quickly helped by Mr. Hernandez. He inspected my vehicle and informed me on everything, such as wait time and what was to be expected with my car. To top it off I was provided a car ride back home and when my car was done he had my vehicle dropped off! More

I’d like to thank Alex Larrea, the service advisor that helped me. I really appreciated it helped me. I really appreciated it More

Stay away from this dealership's service department. Not only are their techs incompetent, at least when it comes to EVs, but their service advisors are not the most professional either. They will ne Not only are their techs incompetent, at least when it comes to EVs, but their service advisors are not the most professional either. They will never answer the phone, text messages go unanswered for days, till they want you to go pick up your car. Once you go collect your vehicle, they will claim that everything is fixed, but somehow always forget something. Don't expect them to forget to charge you for any unfixed items on your repair order though. Ultimately, if you want them to actually get something fixed, call Ford directly and have them send one of their techs over. Also, if you need a rental for any warranty covered work, expect them to drag their feet until they run out of excuses. Ford pays for that, but I guess it's too much work to process a rental request. Never mind the fact that Ford doesn't do loaners anymore and you have to settle for a crappy rental car. Unfortunately, Lorenzo and Midway Ford are just as bad. Very aggravating to pay over 60k for a Ford vehicle and receive such a subpar service from their dealerships. This will likely be my first and last Ford. More