Ford of Kendall - Service Center

Stay away from this dealership's service department. Not only are their techs incompetent, at least when it comes to EVs, but their service advisors are not the most professional either. They will ne Not only are their techs incompetent, at least when it comes to EVs, but their service advisors are not the most professional either. They will never answer the phone, text messages go unanswered for days, till they want you to go pick up your car. Once you go collect your vehicle, they will claim that everything is fixed, but somehow always forget something. Don't expect them to forget to charge you for any unfixed items on your repair order though. Ultimately, if you want them to actually get something fixed, call Ford directly and have them send one of their techs over. Also, if you need a rental for any warranty covered work, expect them to drag their feet until they run out of excuses. Ford pays for that, but I guess it's too much work to process a rental request. Never mind the fact that Ford doesn't do loaners anymore and you have to settle for a crappy rental car. Unfortunately, Lorenzo and Midway Ford are just as bad. Very aggravating to pay over 60k for a Ford vehicle and receive such a subpar service from their dealerships. This will likely be my first and last Ford. More

Worst service department I ever dealt with. They need customer service training. Don’t go They need customer service training. Don’t go More

Friendly staff. Processed my request quickly. Fixed recall in less time than estimated. Would recommend to others. Processed my request quickly. Fixed recall in less time than estimated. Would recommend to others. More

fue un excelente trabajo y atención de los trabajadores de Ford Kendall en especial de Frank MGranda y Daniel Menegatti excelente trabajo y trato de Ford Kendall en especial de Frank MGranda y Daniel Menegatti excelente trabajo y trato More

I had questions regarding my warranty repair due to the fact that a non-Motorcraft part was installed on my Ford Explorer without my consent. The non-Motorcraft part failed after seven months. When I ask t fact that a non-Motorcraft part was installed on my Ford Explorer without my consent. The non-Motorcraft part failed after seven months. When I ask the service manager why they would install a non-motocross part on my Ford Explorer he was unable to provide an answer. I returned the next day and I requested a meeting with the general manager, who on first visit with me, brought the service manager and approached me in a very defensive manner and stated that the service manager said that I was a problem. I still have not been informed as to why an after-market part was installed in leu of an available ford part. More

Services was perfect and fast I would love to go again, and Felix a great person and Felix a great person More

Efficient and easy to work with as a customer. I was told how long it would take, and it was 100% on time. I was told how long it would take, and it was 100% on time. More

The service department is awesome, especially department manager Frank.. Soo kind and professional. He ‘s a real good person..we need more people like Mr. Frank.. manager Frank.. Soo kind and professional. He ‘s a real good person..we need more people like Mr. Frank.. More

Awesome experience! We were able to get the truck we have been looking for, the spec and model and a fair deal on our trade in. Throughout the process, Armando was there We were able to get the truck we have been looking for, the spec and model and a fair deal on our trade in. Throughout the process, Armando was there and helped us secure and purchase the truck. He's an asset to this dealership. More

Excellent customer service Marcos thanks so much for everything nice job and great service to you so much everything nice job and great service to you so much More