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Ford of Kirkland

Kirkland, WA

4.2
393 Reviews

11800 124th Avenue NE

Kirkland, WA

98034

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393 Reviews of Ford of Kirkland

August 31, 2015

Nice selection, nice people. Went in looking for a newer used F-150. Worked with Tom Brush who was very knowledgeable about the trucks that he had in stock. The experience was bet More

by Bigk
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom Brush
August 15, 2015

2015 Mustang GT Great deal on a brand new 2015 Mustang GT (which were flying out of the lot as their pricing was so good!) Nick was fun and honest to deal with, they More

by nicseattle
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Todd Ireland, Nicholas Dent
August 13, 2015

One of the best! I had been researching and looking for a 2015 Mustang GT since the cars were introduced in June of 2014. I was patient and looked for the exact car I More

by LT210
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle in Finance, Jon Sweigert
August 13, 2015

2015 mustang gt I was looking for mustang gt with performance package for a little while. I'm from Vancouver, WA and unfortunately here we don't have really big choic More

by gkhelidze
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nicholas Dent
August 10, 2015

Great to work with! Worked with Todd Ireland (very friendly) and Drew Todd! Great service, even stayed open late for us to get our car! Took care of everything for us. More

by BridgetB
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Drew Tod, Todd Ireland
August 10, 2015

great serivce Great service, good prices,only thing is on their website they show prices for rebates that you won't qualify for. Even with that said still got a gre More

by wahl8433
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jon Sweigert, Raleigh Fouch
July 01, 2015

Great salesman, good prices, dated tech When I came in the salesman, Rodney, was a fair bit flustered due to missing keys but he eventually recovered and was a great salesman. He knew his s More

by Derek
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rodney Zins
June 29, 2015

Absolutely Horrible! The absolute worst costumer service experience I have ever had. My husband found his ideal truck online thru Ford of Kirkland. He immediately got into More

by Superman16
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Chris Busik, Vass Georgiev
Jun 29, 2015 -

Ford of Kirkland responded

We offered to fumigate the vehicle for you, or to reduce the price to allow for you to do the same when you were back in your home town. We also offered to sell you a new truck at the same price as the used, which would have no former owners- but this was declined. Buying out of town is always risky and I wish we had been able to arrange for you or someone you knew to view the vehicle before you made the trip. It is unfortunate that we were not able to work out a deal, but we are willing to if you change your mind please contact any of our Ford Sales Managers or please contact me personally and I am happy to set you up with one of our senior sales staff. Kristen Howard, Business Development Manager 425.821.6611 khoward@fordofkirkland.com

Jul 13, 2015 -

Ford of Kirkland responded

We take responsibility for the truck having a cigarette odor, and have apologized profusely to the customer for their inconvenience. Their sales person, Vas, did not have the ability to smell the scent in the truck in question, and should absolutely have involved a manager for a second opinion. Vas is a long term employee and this was clearly somewhere we were lacking in supervision over a customer experience, which we again apologized for. After the customer came in from Spokane we realized our error and offered several solutions; fumigation of the truck, further discounts on the truck, a new truck with the same equipment package for the same price, or a reimbursement of $500 for their travel expenses and time- provided one of these would satisfy their complaint. We feel any of these solutions would have been reasonable, but none were accepted by the customer who became hostile toward our General Manager on the sales floor. Rather than accept an offer made by Ford of Kirkland, the customer and their multiple family members have gone on various social media sites leaving negative reviews, which we find excessive. We would still be willing to work with Mr. Kyhl if any of the above listed solutions would satisfy his complaint and he would be willing to remove the negative reviews posted on various sites. As a result of this episode we have counseled Vas both verbally and in writing. We have also amended our process to ensure that specific questions from out of town customers are verified by management in order to ensure a more positive experience for those coming from out of town in the future. Thank you, Jim Walen President Ford Hyundai of Kirkland

June 26, 2015

Jim Cox is the best Service Advisor ever! It is always a pleasure to deal with Jim when I have both of my Fords serviced with him. Jim and his crew have been working on my cars for almost 10 y More

by pottsnpans
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim Cox
June 11, 2015

We are still in disbelief Negative star rating. The way my wife was treated by Todd Ireland tonight is completely unacceptable. Damned lucky I wasn't there. You had one job More

by Gonzo425
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Todd Ireland
Jun 29, 2015 -

Ford of Kirkland responded

I would first like to apologize for any mistreatment your wife felt while she was here. That is certainly not how we conduct business, and I would be very interested to learn about this situation. If you would please reach out to me at the dealership - 425.821.6611 Chris Busik, General Manager

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