Ford of Latham

This is my first bad experience with Ford of Latham up until now I received excellent service. The service advisors never called I always had to call for updates. The only call I received from the servic until now I received excellent service. The service advisors never called I always had to call for updates. The only call I received from the services advisors was when the job was done. She delayed my repair several times and assigned my repair to a technician on vacation. During the second week the vehicle was there another service advisor basically was going to put off the repair for another week until the technician assigned was back. The only redeeming quality was Ron the service manager. When I communicated the issues to him he got involved and did a great job of getting the vehicle repaired. On the final day I dealt with Lucas who was very friendly and did his best to correct a bad situation. More

The staff was professional and helpful. The service technician started the service promptly and the work was completed in time manner. The work was completed at a cost that I thought not a The service technician started the service promptly and the work was completed in time manner. The work was completed at a cost that I thought not appropriate. More

Oil change appointment was for 830am . .performed and completed in 45 Minutes Well done... thanks .performed and completed in 45 Minutes Well done... thanks More

To be clear, the mechanic who worked on my vehicle was fantastic. He listened to my concerns, and found me two different times in the waiting area to discuss his findings. He was polite and very profess fantastic. He listened to my concerns, and found me two different times in the waiting area to discuss his findings. He was polite and very professional. That was the only positive part of my experience. The person working at the service desk took no effort to move things along once my car was finished. I waited an additional 45 minutes before she presented me with my bill. The cashier was rude and unpleasant when I was paying my bill. Due to an error made by my salesperson when I purchased my vehicle at Latham Ford, there was confusion about the very expensive maintenance plan that I purchased. I was directed to speak to the sales manager about this issue. He was dismissive and clearly bothered to have to deal with the issue. I waited in the waiting area for over three hours while my car was being worked on and during this time the sales manager couldn't take a moment to come out to speak to me about the maintenance plan issue. I had to pursue this before I left, and he still couldn't be bothered to talk to me. He attempted to relay his findings onto another person who was then directed to tell me what was going on. This was not acceptable to me, so I walked into the sales manager's desk area and insisted that he speak to me directly. He was dismissive yet again. As I was leaving I said, "Thank you", although I certainly had nothing to be thankful for. I was attempting to be polite. He couldn't bother to state, "You're welcome" in return. So I said it for him, and then he muttered a begrudged "You're welcome" in my direction. He was rude and unprofessional. This is the second time I have been treated unprofessionally at Latham Ford. I will NEVER recommend this dealership to anyone. I deeply regret that both my husband and I purchased our vehicles from Latham Ford and now we have the unfortunate situation of having to deal with them. More

The work necessary took longer than originally advised, and the communication back-and-forth is terrible and the communication back-and-forth is terrible More

I do find Ford of Latham a great dealership with excellent service and staff. I give it 5 stars excellent service and staff. I give it 5 stars More

After appt was set, vehicle delivered and completed in a timely manner and our operations schedule went unchanged. Vehicle picked up the same day. Thank you timely manner and our operations schedule went unchanged. Vehicle picked up the same day. Thank you More

I have been waiting for almost 3 weeks to hear back from Lucus in the service department. I text him and left a voice mail and am still waiting for a reply. I left the dealership with a software problem. B Lucus in the service department. I text him and left a voice mail and am still waiting for a reply. I left the dealership with a software problem. Brought it back twice inside of 4 days. Still having the same issue. More

The staff were kind, courteous, helpful, and communicative. They are so friendly and wanting to help. communicative. They are so friendly and wanting to help. More

Everyone was very courteous and kept me updated on my car and also walked me through all the recommended items. and also walked me through all the recommended items. More