Ford of Londonderry - Service Center

I problem with my had an intermitent problem with my 2002 Ford Explorer. The problem was repaired correctly the first time and I was informed that I was driving around with a broken col spring that had rotte Ford Explorer. The problem was repaired correctly the first time and I was informed that I was driving around with a broken col spring that had rotted out. Mike recomended an excellent way for the repair. More

Alan/Service Advisor was very informative and detailed in explaining to me the issues needing repair on my vehicle. He coordinated my courtesy ride to and from work and was flexible in working with me when explaining to me the issues needing repair on my vehicle. He coordinated my courtesy ride to and from work and was flexible in working with me when another issue arrived with my vehicle. The waiting area at Londonderry Ford was very comfortable and the additional staff present in that area were professional and courteous. This was my first experience with this dealership/service department and I will now continue to have work done on my vehicle at this location. More

I brought my car in for service and dealt with Michael Colotti. He was very friendly and knowledgable. He was very helpful in explaining what was wrong with my car and my options. I would recommend thi Colotti. He was very friendly and knowledgable. He was very helpful in explaining what was wrong with my car and my options. I would recommend this dealership and the service of Michael Colotti in the future. More

My Father and I Bought a Fusion from this dealership and have had a great experience with Ford, Ford of Londonderry, and Michael Colotti in the Service Department. We have had great service here, as they a have had a great experience with Ford, Ford of Londonderry, and Michael Colotti in the Service Department. We have had great service here, as they are dependable with all of their estimates and timely with their appointments. More

I had to bring in my Ford Mustang in for Service and I worked with Michael Colotti who helped me out. I had great customer service, and very friendly. Plus my car came out of the shop driving much better worked with Michael Colotti who helped me out. I had great customer service, and very friendly. Plus my car came out of the shop driving much better then when I brought it in. I am very satisfied with the whole experience. More

I recently moved to the area from California and brought my 2010 Ford Fusion Hybrid to Ford of Londonderry for standard service after my cross country drive. I was introduced to Michael Colotti in the serv my 2010 Ford Fusion Hybrid to Ford of Londonderry for standard service after my cross country drive. I was introduced to Michael Colotti in the service department who immediately made my appointment not only efficient in cost and service, but made my personal relationship with Ford of Londonderry a positive, long-term one. More

I brought my ford escape in for tire rotaion and an oil change and my service rep was Justin. He was very freindly during the time i was there. Justin took the time to explain excatly what the techs were g change and my service rep was Justin. He was very freindly during the time i was there. Justin took the time to explain excatly what the techs were going to do and how long it would take which was very accurate. Justin also advisd me to wait in their comfortable waiting room and to help myself to any beverages or snacks. This dealership has alot going for them with the people they hire! More

I had my vehicle diagnosed with an issue from a previous shop but when they couldn't figure out how to fix it I decided it was time to bring my vehicle into a dealership. My service Rep was Justin. He expla shop but when they couldn't figure out how to fix it I decided it was time to bring my vehicle into a dealership. My service Rep was Justin. He explained how even though my vehicle was previously diagnosed they had to ensure that in fact was the correct diagnosis. After the diagnosis Justin explained how they had found other issues my shop had missed. I was bummed that there was more issues than I expected but glad they found the correct problem. Justin's thorough explaination and excellent service insures that this will now be my permanent repair shop for my vehicle. More

I recently brought my car to be serviced at Ford of Londonderry. I had the breaks serviced as well as a set of new tires put on. I had such a pleasant experience dealing with the service manager, Micha Londonderry. I had the breaks serviced as well as a set of new tires put on. I had such a pleasant experience dealing with the service manager, Michael Colotti, that I will continue to give Ford of Londonderry my business. He went above and beyond to make sure the drop-off and pick-up of my car went seamlessly and showed that he was personally concerned with saving me money and helping me to get the most out of the service. Furthermore, Mr. Colotti exemplified great customer service and great social skills. What a breath of fresh air to deal with someone who you can talk to on a personal level and who takes pride in his job. I have had oil changes here in years past and although that is something that I could do easily at another servicer closer to my home, I feel comfort in taking my service to Ford of Londonderry because I am always treated with impeccable customer service. I will continue to come here for all of my servicing and sale needs going forward. Thank you for making my experience a great one. More

I brought my car in for service and Alan was very friendly, approachable, knowledgeable and professional. He spoke to me in terms that I could understand and explained the entire process and everythi friendly, approachable, knowledgeable and professional. He spoke to me in terms that I could understand and explained the entire process and everything that was going to be happening with the service on my car. The service was prompt and my car was ready when he said it would be.I am very pleased with my experience at this dealership and will be going back if I have any other car issues. I will also be recommending this dealership and Alan to my friends and family. More