Ford of Morgantown

Today I picked up my F150 that was in for service for an oil leak and I'm not happy with the SERVICE I got. When I scheduled the work that was needed I was contacted by a by Timmy Woods from the Service Dep oil leak and I'm not happy with the SERVICE I got. When I scheduled the work that was needed I was contacted by a by Timmy Woods from the Service Department who told me the work that needed to be done to correct the oil leak would take a week, I said fine do the work but can you send me the list of work needed to be done. I didn't receive the information I asked for for two weeks until I made a complaint. After a week I called and spoke to Tim and he said that my vehicle was apart and it wont be ready until Friday 3/20. Ok, so now I had to extend my rental from Enterprise another week that costing me $406.00 a week. I received a call from Laure regarding a Survey I took stating I wasn't too happy and she wanted to talk to me to see how they could make it right. I called back on Friday 3/20 to speak to Laure and I was given a gentlemen who's name I forgot his name but he was the Service Manager and he said that he would looking to my My truck. Well he called me back and he said my truck is apart and it won't be ready until Monday. I received a call on Monday from the Service Manager who said hey are still working on on my Truck and it probable won't be done until Wednesday 3/25, so I extended my rental again for another week. On Wednesday I got a call that everything was put back together but when they took it for a ride it was leaking oil still so they have to fix the problem and my truck won't be ready until Thursday 3/26 sometime around 10:30am, the service manager also stated that he was going to give me a discount for all the problems and the amount of time without my truck, I said OK thanks. Thursday 3/26 at 10:30am I picked up my truck and got a bill for $3,774.07. I asked the person who was helping me if there was a discount, he said yes $200.00 Military Discount. The way the Service Manager said I'm going to give you a discount for my troubles I felt it should of been something worthwhile for my troubles, $200.00 didn't even cover the Taxes I paid, it didn't cover the extra $600.00 I had to pay to extend my rental. Prior to me picking up my vehicle they could of asked, knowing it's going to take longer then a week to fix if I needed transportation, but they didn't. I was told the work would take 1 week not 3 weeks. It's not my problem they are short handed because they had to fire someone, which the Service Manager informed me as an excuse for the delay in my vehicle being completed in a time manner. I'm not happy with the service at the Ford of Morgantown. Brian A. Rehwinkel More

Jordan is a very valuable and important employee! !! He does a wonderful job and is always professional !!!! !! He does a wonderful job and is always professional !!!! More

Juan is wonderful. He wasn’t pushy, he showed us the vehicles that we wanted to look at. Once we picked a vehicle, he went over everything in the truck. Jim, the fin He wasn’t pushy, he showed us the vehicles that we wanted to look at. Once we picked a vehicle, he went over everything in the truck. Jim, the finance guy, was great. Explaining all the options and not pushing us to pick anything. I would definitely recommend that dealership, and Juan and Jim were the best! More

Batter replacement quoted at Ford/Lincoln. When my wife arrived they sent her to Quick Lane. Check out amount was different than quoted amount by $40. Amount was adjusted so all is good. Servi When my wife arrived they sent her to Quick Lane. Check out amount was different than quoted amount by $40. Amount was adjusted so all is good. Service and communication was a 5. More

Professional, nice to work with I had a good experience, I will come back in the future I will come back in the future More

just let person know this is what might need done stop pushing parts on me the sales man for my truck listened and helped not try to pt pushing parts on me the sales man for my truck listened and helped not try to pt More

They do great work here and are extremely friendly and personable. I am always completely satisfied with the service I receive here. personable. I am always completely satisfied with the service I receive here. More

Totally radical experience, people and dealership. Very splendid advisors and techs. Go ford Lincoln of Motown Very splendid advisors and techs. Go ford Lincoln of Motown More

Good service with a quick turnaround. Will definitely be returning for future repairs and services. Will definitely be returning for future repairs and services. More