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Ford of Morgantown

Morgantown, WV

4.7
330 Reviews
Car Shopping Made Easy We provide a vast selection of new and used vehicles, exceptional car care and customer service with a smile! Exceptional Customer Service We are committed to providing amazing customer experiences. We keep you going Our service center is here to help ensure you enjoy many great years of driving with the vehicle you purchase from us.
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501 Mary Jane Wood Circle

Morgantown, WV

26501

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Showing 330 reviews

August 28, 2026

They are always friendly and explain things well. I do not feel pressured to need services done to vehicle. More

by TAMELA560
Recommend Dealer
Yes
Employees Worked With
Jordan
August 28, 2026

Very courteous, efficient and helpful I had a great experience with the dealership. I like that you give a video of the repairs too! More

by mtitolo
Recommend Dealer
Yes
Employees Worked With
Jordan Dublin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jordan Dublin
August 28, 2026

Payed way to much to get my car repaired. They charged me for rubber gloves and other small items the mechanic used. It was a total of $60. More

by KURCABA3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Timmy Woods
2.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 28, 2026 -

Ford of Morgantown responded

Good afternoon, My name is Cade Ingram, General Manager at Ford Lincoln of Morgantown. I’m sorry to hear about your experience with us. I’d like to offer you a partial refund on your services here. We pride ourselves on quality customer service at fair prices, and I’m sorry you feel differently about your recent visit. Please give me a call at 304-446-7001 and we can discuss this. Thanks for your feedback!

August 28, 2026

Great service and communication during the process. I always receive great service and communication during the service process at Ford of Morgantown. I've always have an excellent experience there. More

by PENNYFAITH22
Recommend Dealer
Yes
Employees Worked With
Jordan Dublin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jordan Dublin
August 27, 2026

Arrived earlier than appointment time, completed service in a very good timely manner, and great personality More

by NACC
Recommend Dealer
Yes
August 26, 2026

Very friendly very professional very clean and neat answered all the questions that I had about my service appointment More

by SLSPARKS12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan Dublin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 27, 2026 -

Ford of Morgantown responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

August 25, 2026

got me in and out however didnt do the review and multi point inspection. said as a recall the6 would just cut wires and we would have lights on the ground. thats ford being cheap and lazy More

by JOHNNDEBB
Recommend Dealer
Yes
Aug 26, 2026 -

Ford of Morgantown responded

John, thank you for sharing your experience. We regret that the inspection and recall service did not meet your expectations. Please email us at social@fordmorgantown.com with your contact information so our management team can reach out to you. We strive for transparency and quality in our services.

August 24, 2026

Excellent Busy Very good atmosphere overall, clean, good interactions with staff And prompt in working on cars, and washed it More

by WINDYDAWN68
Recommend Dealer
Yes
Employees Worked With
Jordan Dublin
Aug 25, 2026 -

Ford of Morgantown responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

August 24, 2026

They charged me $200 to diagnose the vehicle, quoted me $1,800 to change the part and come to find out they were wrong in the diagnosis. They told me the Alternator was bad and it turned out another dealer More

by JOSHUAFPEARSON
Recommend Dealer
No
Employees Worked With
Cody Glasscock
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cody Glasscock
Aug 25, 2026 -

Ford of Morgantown responded

Joshua. We apologize for the incorrect diagnosis and the trouble it caused. Our management team will reach out to you to resolve this issue. We value transparency and expertise and are committed to enhancing our service quality.

August 20, 2026

Very helpful and informative. Enjoyed being there. Made us feel welcomed We will come again More

by RGEMAS
Recommend Dealer
Yes
Employees Worked With
Owens
Aug 20, 2026 -

Ford of Morgantown responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

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