Back

Ford of Morgantown

Morgantown, WV

4.7
226 Reviews
Car Shopping Made Easy We provide a vast selection of new and used vehicles, exceptional car care and customer service with a smile! Exceptional Customer Service We are committed to providing amazing customer experiences. We keep you going Our service center is here to help ensure you enjoy many great years of driving with the vehicle you purchase from us.
Contact Dealership

501 Mary Jane Wood Circle

Morgantown, WV

26501

Directions

Filter Reviews by Keyword

By Type

Showing 226 reviews

June 07, 2026

Service was excellent, the staff was courteous and had my motor home ready quickly. I thank you all very much for the service I received. More

by MINISPOTFARM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kristal Owens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Blake
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 06, 2026

He is very helpful. Nice to talk to and clearly has a lot information to answer all my questions More

by pnalcakan
Recommend Dealer
Yes
Employees Worked With
Jordan Dublin
June 06, 2026

Had my car in 3 times in 2 months for different issues and they were amazing every time! They answered all my questions and communicated frequently with me about my repairs. When an issue they didn't orig More

by RLEGOODING
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cody Glasscock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Timmy Woods
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 06, 2026

Good and friendly service! I have taken several vehicles to Quick Lane over the years. More

by WALLSDCW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cody Glasscock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Timmy Woods
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Dublin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kristal Owens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Blake
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 05, 2026

Really? My vehicle has been in the garage for. 4 months. I know they are having problems getting parts. I understand that but refusing me a vehicle to drive More

by suzy.ross50
Recommend Dealer
No
Employees Worked With
Timmy Woods
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Timmy Woods
Jun 05, 2026 -

Ford of Morgantown responded

Thank you for bringing this to our attention, Suzy. We are always looking for ways to better our service and your feedback is an invaluable part of that process. We have forwarded your comments to the General Manager of the dealership.

Jun 07, 2026 -

suzy.ross50 responded

They finally gave me a vehicle to drive, only because I informed them I had to get to Pittsburgh because of an emergency surgery. And that I was planning on calling the BBB.

June 05, 2026

Great! They have been taking care of my car for years. They are super awesome to work with. More

by Amyeileenkline
Recommend Dealer
Yes
Employees Worked With
Jordan and crystal
Jun 05, 2026 -

Ford of Morgantown responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

June 04, 2026

Awesome facility and Tim is top notch. Listens to concerns. Has issues addressed throughly and takes the time to explain needed and recommended repairs. He is definitely an assest to the d More

by tank2009
Recommend Dealer
Yes
Employees Worked With
Timmy Woods
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Timmy Woods
Jun 05, 2026 -

Ford of Morgantown responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

June 03, 2026

Feel free to call. Feel free to call This is about the same run around xxxxxxxx the service department does More

by ALLENDULEY55
Recommend Dealer
No
Employees Worked With
Timmy Woods
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Timmy Woods
Jun 05, 2026 -

Ford of Morgantown responded

Allen. We always aim to deliver a great experience, and appreciate the feedback when we don't meet a customer's expectations. We have forwarded your comments to the General Manager of the dealership.

June 03, 2026

I liked the way I received a viedo on the vehicle while in the shop. More

by GARYAKERS4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cody Glasscock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 03, 2026 -

Ford of Morgantown responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

June 02, 2026

They're the best They are helpful and go above and beyond They have good communication More

by Alex
Recommend Dealer
Yes
Employees Worked With
Jake and Jordan
Jun 03, 2026 -

Ford of Morgantown responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

1
...