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Ford of Morgantown
Morgantown, WV
117 Reviews
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We provide a vast selection of new and used vehicles, exceptional car care and customer service with a smile!
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:00 AM - 12:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:00 AM - 12:00 PM
Sunday Closed
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Showing 117 reviews
March 29, 2026
Having issues with my brand-new ranger. Mechanics and service personnel claim they have no ideas as to how to fix my problems with sirius radio not connecting. The salesman even suggested Mechanics and service personnel claim they have no ideas as to how to fix my problems with sirius radio not connecting. The salesman even suggested that I could just subscribe to Spotify for $15 a month and stream over my phone. Not an option for a brand-new vehicle that I haven't made a payment on yet. I called the service department to verify the part they "ordered" was received, and the person who took my call had to talk to a mechanic to look for the part. This visit on 01Apr will be the fourth visit to get this problem fixed. I received a follow up call from the service manager Wade and we had a lengthy discussion concerning my issues. We came up with a gameplan after explaining the process that Ford goes thru to repair their vehicles. More
by RONWHITE27
Verified CustomerEmployees Worked With
March 28, 2026
The best Service department EVER! Always accommodating and friendly. They truly care and it shows. Thank you for being the best! Always accommodating and friendly. They truly care and it shows. Thank you for being the best! More
by MustangMach-E81
Employees Worked With
March 28, 2026
Polite service department and they treat the customer like their friends. I recommend this dealership. like their friends. I recommend this dealership. More
by Tony McKenzie
Employees Worked With
March 27, 2026
Jordan and crew are very easy to work with. They do a good job of listening to the customer and explaining all issues. They do a good job of listening to the customer and explaining all issues. More
by GREG.WERNER
March 27, 2026
Staff was very friendly and knowledgeable. Waiting area was comfortable and service was prompt. Thank you! Waiting area was comfortable and service was prompt. Thank you! More
by kebroman
March 26, 2026
Today I picked up my F150 that was in for service for an oil leak and I'm not happy with the SERVICE I got. When I scheduled the work that was needed I was contacted by a by Timmy Woods from the Service Dep oil leak and I'm not happy with the SERVICE I got. When I scheduled the work that was needed I was contacted by a by Timmy Woods from the Service Department who told me the work that needed to be done to correct the oil leak would take a week, I said fine do the work but can you send me the list of work needed to be done. I didn't receive the information I asked for for two weeks until I made a complaint. After a week I called and spoke to Tim and he said that my vehicle was apart and it wont be ready until Friday 3/20. Ok, so now I had to extend my rental from Enterprise another week that costing me $406.00 a week. I received a call from Laure regarding a Survey I took stating I wasn't too happy and she wanted to talk to me to see how they could make it right. I called back on Friday 3/20 to speak to Laure and I was given a gentlemen who's name I forgot his name but he was the Service Manager and he said that he would looking to my My truck. Well he called me back and he said my truck is apart and it won't be ready until Monday. I received a call on Monday from the Service Manager who said hey are still working on on my Truck and it probable won't be done until Wednesday 3/25, so I extended my rental again for another week. On Wednesday I got a call that everything was put back together but when they took it for a ride it was leaking oil still so they have to fix the problem and my truck won't be ready until Thursday 3/26 sometime around 10:30am, the service manager also stated that he was going to give me a discount for all the problems and the amount of time without my truck, I said OK thanks. Thursday 3/26 at 10:30am I picked up my truck and got a bill for $3,774.07. I asked the person who was helping me if there was a discount, he said yes $200.00 Military Discount. The way the Service Manager said I'm going to give you a discount for my troubles I felt it should of been something worthwhile for my troubles, $200.00 didn't even cover the Taxes I paid, it didn't cover the extra $600.00 I had to pay to extend my rental. Prior to me picking up my vehicle they could of asked, knowing it's going to take longer then a week to fix if I needed transportation, but they didn't. I was told the work would take 1 week not 3 weeks. It's not my problem they are short handed because they had to fire someone, which the Service Manager informed me as an excuse for the delay in my vehicle being completed in a time manner. I'm not happy with the service at the Ford of Morgantown. Brian A. Rehwinkel More
by Thewink
March 25, 2026
Juan is wonderful. He wasn’t pushy, he showed us the vehicles that we wanted to look at. Once we picked a vehicle, he went over everything in the truck. Jim, the fin He wasn’t pushy, he showed us the vehicles that we wanted to look at. Once we picked a vehicle, he went over everything in the truck. Jim, the finance guy, was great. Explaining all the options and not pushing us to pick anything. I would definitely recommend that dealership, and Juan and Jim were the best! More
by MDECKER116
