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Ford of Port Richey

Port Richey, FL

4.5
7,234 Reviews
There are many different dealerships out there, but only one give you a buying experience that puts you in the driver's seat - Ford of Port Richey! We believe in a no-pressure sales philosophy. You will never be pushed into a deal or a car you aren't comfortable with. In fact, we don't even bring up paperwork talk until you are 100% ready and we have answered any and all questions you may have. We also believe in full transparency. There are no hidden fees, catches or gimmicks. We always give you our best price upfront and show you exactly where every dollar comes from. When there are no surprises, there's no need for stressful haggling. You get what everyone wants: a fun car-buying experience. When you're ready to see for yourself the different experience we provide, stop on by! We proudly service the following areas: We are excited to see you! Come in today to Ford of Port Richey - the dealership whose No. 1 priority will always be YOU.
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10715 U.S. Highway 19

Port Richey, FL

34668

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Showing 7,234 reviews

December 30, 2019

Steve Wollak I got my Explorer from this Ford in Port Richey in 2009 ,I have always dealt with Steve Wollak he is the greatest . He always takes care of my questio More

by debbiemutt1955
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Wollak
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 29, 2019

Excellent Service I got my vehicle serviced at Ford of Port Richey. They were very professional, quick, and helpful. I have been servicing my vehicle here for years and More

by michaeltjenkinsjr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nathaniel and Jordan Powell
December 28, 2019

I was ripped off I took my car there to get an oil change and was told I needed to replace one of the coolant hoses because it had a coolant leak. So I took it back th More

by TIMBIRITA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Nathaniel Gonzalez
Dec 31, 2019 -

Ford of Port Richey responded

We truly apologize that we've disappointed you on your last service visit. We've sent your comments to management immediately and would appreciate an email with any other information you'd like to share. Sincerely, Michelle, Customer Relations Specialist, mwhidden@morganautogroup.com

Dec 31, 2019 -

TIMBIRITA responded

Michelle, just yesterday I had a voicemail from Nathaniel letting me know that they received the part. I haven't called him back because I don't think it's fair that I have to pay over a hundred dollars for something that should have been fixed from the beginning. They can say whatever they want and make up excuses but they know that was the issue to begin with and not the hose like they said it was. And just to make it clear, Nathaniel took good care of me and my complaint isn't about him. What happened isn't his fault. I blame the technician.

December 28, 2019

Steve was awesome. Thank you to steve and his crew of awesome mechanics. Car is running like new. I will definitely be returning for all my future service. More

by Michael Rodgers
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Wollak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris (Mechanic)
December 28, 2019

3 hour wait for oil change with a appointment Huge confusion on when my used vehicle I purchased from them had its oil changed. Sticker on window said over a year ago it was not their sticker on w More

by WLFSFX1959
Recommend Dealer
No
Employees Worked With
Dec 31, 2019 -

Ford of Port Richey responded

We apologize that your last visit with us was frustrating. Thank you for bringing this to our attention; we will look into this issue on our end. Please reach out to us via email if there are any other details you'd like to share. Sincerely, Michelle, Customer Relations Specialist, mwhidden@morganautogroup.com

December 28, 2019

Great service writer , Steve... I have a 450. Steve and Chuck always do a great job. Steve always takes the time to explain problems and factual solutions. I trust them. Most import More

by NONE3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
December 28, 2019

Came in for oil change Around 10, Came in for oil change , service tech recommended an engine diagnostic, thought it ran a little rough, by 3:00 pm, still in waiting room, d More

by arthe74
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Unknown
Dec 31, 2019 -

Ford of Port Richey responded

We apologize that our communication wasn't the best. We recognize how important it is to keep customer updated on their vehicle's progress and we'll be sure to stress that with our team in order to do better in the future. Thank you for your feedback. Sincerely, Michelle, Customer Relations Specialist, mwhidden@morganautogroup.com

December 27, 2019

Steve Wollak always takes great care of me. I don’t live near this dealership now. I try to get things done when I visit. More

by rdesimone
Recommend Dealer
Yes
Employees Worked With
Steve Wollak
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 27, 2019

Doesn't know how to communicate Made 4 attempts via online to book an oil change and their webpage wasnt working utilizing three different computers and my phone. Then left my numbe More

by scott.glaeser
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Don't remember their name
Dec 31, 2019 -

Ford of Port Richey responded

Scott, we're very sorry for any frustration we've caused. It's upsetting to hear that you had difficulties reaching us and we will investigate why there are issues getting through. We promise that if you send us an email, we will respond as soon as possible. Sincerely, Michelle, Customer Relations Specialist, mwhidden@morganautogroup.com

December 27, 2019

Rain guards put on Had rain guards and bug deflector put on my Escape. They did a great job. The wait was reasonable. Eric found my parts and they were put on my car. More

by PCAMPLESE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Wollak
5.0
This rating includes all reviews, with more weight given to recent reviews.
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