Ford of Port Richey

No service completed on my vehicle On 10/27/2016 I brought my Ford Explorer in for an oil change (by appointment). I arrived about 8am. I explained to the advisor that my wife had an a On 10/27/2016 I brought my Ford Explorer in for an oil change (by appointment). I arrived about 8am. I explained to the advisor that my wife had an appointment, I hoped to get the vehicle back by 11am. The advisor told me that the vehicle was also due for a coolant flush. I didn't think that both of these service items could be done by 11 but the advisor assured me that they could. I called back within a few minutes, left word to complete both items. After 11am I spoke to the advisor was told that they would call me back on the status. I never received that call. After 1pm the advisor told me I could pick up my vehicle. Upon arrival, speaking to the advisor I discovered that NO WORK WAS DONE ON MY VEHICLE! My time and gas was wasted, the vehicle still needed service. I have two Fords, have been coming here for over nine years. This is no way to treat a repeat customer. More

First Service o Ford Fusion SE Took it in for 1st service and the Throttle Body recall. They had some staff out sick and could not do the recall and had to make another appointment Took it in for 1st service and the Throttle Body recall. They had some staff out sick and could not do the recall and had to make another appointment for that. All in all not bad, I don't think the wheels were switched around? they did NOT ask for the wheel lock key? makes you think. done in under 90 mins. Car wash needs to be checked, lots of dirty parts left which makes the car look bad, come on guys I know you were short staffed but a little bit of effort for the customer (who pays your wages, wouldn't go a miss) NOTE to internet team, READ the WHOLE email before calling six times to try and sell a car when the request was for a service!!!! NOT at all professional and pretty annoying when you tell the third person to put a not in to NOT call me again More

Great experience Don in sales and Pete in finance are fantastic employees. You should all take lessons from them in customer service. Great personalities and really kn Don in sales and Pete in finance are fantastic employees. You should all take lessons from them in customer service. Great personalities and really know the business. Thanks for a great experience. More

Just your average dealer.. I tried multiple times to buy a 2016 Mustang GT from Port Richey Ford.. But they didn't seem willing to lower the price even though I showed multiple I tried multiple times to buy a 2016 Mustang GT from Port Richey Ford.. But they didn't seem willing to lower the price even though I showed multiple cars for far less then the one they had for sale.. Then they had the nerve to tell me I had an attachment to my car for not wanting to accept rough trade in value for my car when it is anything but rough.. smh.. So basically, they want you to pay top dollar for there car and they want to give you peanuts for your trade.. More

AMAZING DEALERSHIP Overall the experience was amazing. Coming in to purchase my new vehicle I was super pleased at how easy my sales person Ricky made the process and ma Overall the experience was amazing. Coming in to purchase my new vehicle I was super pleased at how easy my sales person Ricky made the process and made the transaction smooth. Ricky was very patient with me and went over every inch of the car and explain all about my car. I will definitely be back as I am not a big fan of car dealerships but this was a whole different experience, they, made me feel like I was part of the family. THANK YOU TO THE GUYS AT FORD OF PORT RICHEY :) More

Got it! The dealership was beautifully landscaped and the inside was clean and organized. The staff was friendly and my salesperson, Mike Black, was all I wo The dealership was beautifully landscaped and the inside was clean and organized. The staff was friendly and my salesperson, Mike Black, was all I would expect from him. I did not feel pressured at any time and the staff worked diligently to provide me with what I wanted. Kudos to Ford of Port Richey More

Excellent Experience I want to give a shout out to Ricky Crawford for assisting me in my decision to purchase a new vehicle. He helped make the decision to purchase a new I want to give a shout out to Ricky Crawford for assisting me in my decision to purchase a new vehicle. He helped make the decision to purchase a new vehicle seem simple and seamless. All of the staff at this dealership were knowledgeable, attentive and friendly. Thank you for an excellent care buying experience. More

Keep moving The absolute worst experience I've ever had. Sales guy had no interaction with me during the test drive, wouldn't agree to a price, and then wanted to The absolute worst experience I've ever had. Sales guy had no interaction with me during the test drive, wouldn't agree to a price, and then wanted to run my credit without my permission. He then got mad when I wouldn't let him run my credit before the price of the car was agreed upon. Had zero support from the manager because the sales guy was his son. But on the upside to it all--bought a car at a better price right down the road. More

YOU HAVE GOT TO BE KIDDING!!!! Just got home from a 3 hour round trip to buy a car that was not even there!!!! I have been working with a salesman and the finance dept. all day ove Just got home from a 3 hour round trip to buy a car that was not even there!!!! I have been working with a salesman and the finance dept. all day over the phone to buy my son a car. I got approved and was encouraged to drive down tonight instead of waiting until tomorrow, even though we would not get there until closing time. So my son and I jumped in the car to drive 1-1/2 hours to buy his car. We told the salesman that we were on our way, 10 minutes before we get there he called to tell me that our car got sold out from underneath us, but he had others for us to look at for the same price. When we arrived sure enough he had one waiting (not as nice as the one we were there to buy). CAN YOU SAY BAIT AND SWITCH!!!! (I have my doubts that the car was ever there) The manager said to give him a few days, he will try to find what we wanted (for the same price). If he comes through I will take down my review, and write a new one. (not holding my breath!!!!) Stay clear of this place!!!! More