Ford of Port Richey

Terrible I had an appointment for 9:20 yesterday, they finally took my car in at 9:50. After 2 hour wait car was done. I wanted to use my For Owner Advantag I had an appointment for 9:20 yesterday, they finally took my car in at 9:50. After 2 hour wait car was done. I wanted to use my For Owner Advantage I had over 100.00 dollars last checked. when they brought up my account it was empty. I have been going to this dealer for 9 years and never had a break in service for or 549 days. I just reviewed all my receipts no long laps in service No one ever contacted me before the cancellation took place. I am requesting my money returned to my account! Also my last visit was the same thing over 3 hours service then had to tell the service rep the car was ready. Same thing this time everyone is walking around with a clip board and paper. No more casher! Looks like a few service reps are doing all the work. looks like short handed skimping.Yesterday is my last visit to this dealer, heading to Spring Hill. More

Excellent Experienced service personnel, polite and courteous. Made sure I was completely satisfied. He knew my vehicle and what it needed. Also offered coffee Experienced service personnel, polite and courteous. Made sure I was completely satisfied. He knew my vehicle and what it needed. Also offered coffee and comfort. More

Warranty work Poor customer service on 2 occasions. Like standing around nearly having to beg to get help? Then this place is for you. Overall I felt ignored. Poor customer service on 2 occasions. Like standing around nearly having to beg to get help? Then this place is for you. Overall I felt ignored. More

Awesome!!!!! My new truck is beautiful. It is exactly as pictured and really prepped nicely. It's nice to see a dealership with some pride. Thank You! My new truck is beautiful. It is exactly as pictured and really prepped nicely. It's nice to see a dealership with some pride. Thank You! More

new Escape purchase We were treated very well from the time we got to your dealership, until the time we left. Mike was a good salesman. Not pushy but firm. He answe We were treated very well from the time we got to your dealership, until the time we left. Mike was a good salesman. Not pushy but firm. He answered all our questions fully. I would recommend him to our friends. More

They got it done Bought a beautiful vehicle from Ford of Port Richey. They got the job done for me and I'm happy overall with the level of service provided. Lacking Bought a beautiful vehicle from Ford of Port Richey. They got the job done for me and I'm happy overall with the level of service provided. Lacking 5 stars due to the fact that the fuel tank was not topped off for me. Should be standard on All auto sales. Not just Certified Pre-Owned or New. I gave a pretty penny and that felt like a slight upon leaving the dealership. More

Price switch I was told one price at negotiations and another higher price at the finance desk no explanation Diesel fuel was not full, DEF was not full I was told one price at negotiations and another higher price at the finance desk no explanation Diesel fuel was not full, DEF was not full More

No hassel dealership Good experience dealing with this dealership. treated me well and I had a very good sales person (Norman Alfonso) I highly recommend doing business w Good experience dealing with this dealership. treated me well and I had a very good sales person (Norman Alfonso) I highly recommend doing business with him. I received a fair trade in on my new Ford & price for the new vehicle. All in all, I had a good day. More

Purchasing a new vehicle with ease! Jeff Swift, over at Ford of Port Richey was an outstanding Commercial Sales agent! We traveled up from Cape Coral Fl, which is about a 2.5 hour ride, Jeff Swift, over at Ford of Port Richey was an outstanding Commercial Sales agent! We traveled up from Cape Coral Fl, which is about a 2.5 hour ride, to purchase a van for our business. He took care of everything imaginable so that my husband could be in and out within an hour and half!! This truly was a sign and drive deal, Jeff went above and beyond to make this process as easy as it gets! He was reliable and always quick to respond via email or phone leading up to the purchase. He is knowledgeable, personable and professional, we highly recommend his services! Thank you Jeff for all that you did to help us out! -R Petralia Construction More

Excellent customer service. Got me the vehicle I wanted. Buying a new vehicle is an investment. Angela and everyone I came in contact with were extremely knowledgeable about the vehicles they were selling. A Buying a new vehicle is an investment. Angela and everyone I came in contact with were extremely knowledgeable about the vehicles they were selling. Angela was patient and gave me exactly what I wanted and everyone was customer oriented. More