Ford of Port Richey - Service Center

I have been going to this dealership for almost 4 years and my family even longer - first time I have ever been disappointed in the service from start to finish. I was greeted and then went to the holding and my family even longer - first time I have ever been disappointed in the service from start to finish. I was greeted and then went to the holding room - Kendall was my service manager. Very clearly new and had not done his homework. Went in for an oil change that has never taken more than an hour to wait - this time it was three hours (including a blinker light bulb change) and the price drastically went up. Kendall could not give me a good explanation why and then I had to go find my car on the lot. Terrible overall - probably won’t be going back for service. I also noticed very few faces - which I find hard to believe they all happened to be off. Seems like there has been a drastic shift at Ford of Port Ritchey and not in a positive way. More

Valet pickup changed 3 times. Overheated on the way home. Had to take it back. Couldn’t fix the defroster the first time, have to take it back. And the hose I asked to keep to sho Overheated on the way home. Had to take it back. Couldn’t fix the defroster the first time, have to take it back. And the hose I asked to keep to show me was thrown out. Cost me $1k to fix a hose. Not happy. More

Service department experience was smooth and professional. No problems at all. All requested service was completed efficiently and to my satisfaction. professional. No problems at all. All requested service was completed efficiently and to my satisfaction. More

Service with Steve is top notch. However your demanding more verbiage from me is aggravating.This reflects poorly on your dealership. However your demanding more verbiage from me is aggravating.This reflects poorly on your dealership. More

Great excellent wonderful tremendous stupendous incredible efficient, magnanimous, big beautiful service department, the greatest service department ever incredible efficient, magnanimous, big beautiful service department, the greatest service department ever More

Rayann does an amazing job making sure customer needs are met. She makes sure the customer's scheduling requirements are met and stays on top of the service providers to provide accurate, timely, and quality met. She makes sure the customer's scheduling requirements are met and stays on top of the service providers to provide accurate, timely, and quality work. She also listens to the customer's complaints and doesn't assume they do not know what they are talking about when they describe a service problem they have. Rayann is very friendly when offering additional services, but is hugely respectful when the offer is declined and does not try to force the sale. She is beyond friendly, and she is incredibly helpful. More

Great Services representative, great technical support, and great customer care. Our car is running smoothly and with more pep. and great customer care. Our car is running smoothly and with more pep. More

Service was good, honest and timely. However, I’m NOT happy with the truck at all. However, I’m NOT happy with the truck at all. More

I call Ric and he was very polite when we spoke. When I arrived for my service he took great care to explain thing to me. When my truck was ready he come over to me and explained everything. It was When I arrived for my service he took great care to explain thing to me. When my truck was ready he come over to me and explained everything. It was a very nice experience More

2 1/2 hours for a simple oil change is too long for a customer to wait customer to wait More