Ford of Port Richey - Service Center

Service center has good people. High prices which I don't understand. But Ithey say it's modern technology. High prices which I don't understand. But Ithey say it's modern technology. More

Was told the repairs possibly needed would require over $700 in diagnostic fees just find out what needs to be done that none of the repairs after that would be covered under warranty. Was recommended to c $700 in diagnostic fees just find out what needs to be done that none of the repairs after that would be covered under warranty. Was recommended to contact my insurance company to file a claim. Went to Ferman Ford of Clearwater and they diagnosed and repaired everything for $0 under warranty. I will not be utilizing my free oil changes at Port Richey Ford or returning for any services, including purchasing another car. More

Steve took care of my problem. A lot earlier than I expected . He is the go to guy. A lot earlier than I expected . He is the go to guy. More

I had a fantastic experience at Ford of Port Richey, and I want to especially recognize the Service Department for their professionalism, knowledge, and top-notch customer care. From the moment I arrived I want to especially recognize the Service Department for their professionalism, knowledge, and top-notch customer care. From the moment I arrived, the team made me feel confident that my vehicle was in good hands. The standout, without a doubt, was Frank Johnson. He is incredibly knowledgeable, patient, and genuinely cares about helping customers understand the work being done. Frank took the time to explain everything in detail, gave honest recommendations, and ensured my vehicle was serviced quickly and correctly. It’s rare to find someone so dedicated and trustworthy in this industry! Thanks to Frank and the rest of the service team, my visit was stress-free and smooth from start to finish. I’ll absolutely be returning for all my future service needs, and I highly recommend this dealership to anyone looking for dependable and friendly automotive service. More

Have gone to Steve W for all my needs and concerns. .. never disappoints! always honest and helps with any issue he can. Priceless!!! .. never disappoints! always honest and helps with any issue he can. Priceless!!! More

I have a great service advisor who will go out of his way to fill your needs. to fill your needs. More

Service is wonderful. The waiting area is comfortable and refreshments are free or reasonable, depending on your preference. The waiting area is comfortable and refreshments are free or reasonable, depending on your preference. More

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Frank went above and beyond, he was great! He answered all my questions and concerns and communicated with me throughout the process. Thank you He answered all my questions and concerns and communicated with me throughout the process. Thank you More

Hello. I'd like to tell you that my experience with you has been the most horrible I've ever had. I have a Ford F-150, a Ford Explorer, and this Ford Escape I'd like to tell you that my experience with you has been the most horrible I've ever had. I have a Ford F-150, a Ford Explorer, and this Ford Escape, which I went to your service center for. That car threw an Overheating Protection code, and according to your mechanics, the engine was damaged and needed to be replaced. That was my only solution, and it cost approximately $15,000. To my amazement at the care given to that car, I took it to my local mechanic, and after performing a diagnostic, he discovered it was only the temperature sensor that was damaged. He proceeded to replace it, and effectively, nothing more. He charged me $180 and solved my problem, less than what I paid you for your terrible service, which could not be further from the truth. My car is running perfectly, just like the first day I bought it. I don't understand how a dealer of a brand that is supposed to be a specialist can't give a correct diagnosis and only tries to scam their customers into replacing an engine in a car that isn't actually damaged. I've been a fan of the Ford brand, but because of negligence and poor service like the one I've received, you lose customers. More