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Ford of Port Richey - Service Center
Port Richey, FL
4,707 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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4,707 Reviews of Ford of Port Richey - Service Center
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February 13, 2023
Very disorganized. It took almost a year to get a glove department that was ordered at the purchase of my car. It took over a year to receive a replacement key. The noi It took almost a year to get a glove department that was ordered at the purchase of my car. It took over a year to receive a replacement key. The noise in my car which began a month after my purchase was never identified and it still continues with the noise. More
by MELISSA-D_FLOWERS
Verified CustomerEmployees Worked With
Amanda? She was pleasant but did not have confidence in our sales manager involved with the purchase.
February 13, 2023
I came in for a recall,and found out that there were 2. you repaired both. you repaired both. More
by DAD15026
February 12, 2023
This was a recall replacement of my back up camera with the mechanic coming out to my location at work. The work performed appears fine. I am, however, not sure why it was necessary to drive the car away the mechanic coming out to my location at work. The work performed appears fine. I am, however, not sure why it was necessary to drive the car away from the site nor do I know that it was necessary to go through my center console. I’m sure there is a legitimate need, I just don’t know what the reason would be. More
by JLH2LIBERTY
Employees Worked With
Erica?
February 11, 2023
The service team was welcoming and friendly. They resolved my car issues quickly and efficiently. Terry was excellent, he kept me up to date on everything and coordinated a rental car as well as They resolved my car issues quickly and efficiently. Terry was excellent, he kept me up to date on everything and coordinated a rental car as well as shuttle services More
by DIAELZ
Employees Worked With
Other Employees :
Terry, Nathaniel "Nate" Gonzalez
February 11, 2023
I dealt with a service coordinator named Steve. Steve enjoyed turning up his music really loud in his office. Steve also likes to hand out his cell number for work. Problem here is that Steve do Steve enjoyed turning up his music really loud in his office. Steve also likes to hand out his cell number for work. Problem here is that Steve does not answer said phone often. Steve likes to send text messages. Problem here is that Steve does not respond when one texts him back. Steve had the audacity to speak sarcastically and condescendingly to my wife about me texting him at 7pm the night before we were supposed to drop off our truck. The reason for the 7pm text was because Steve had yet to respond to previous texts and phones calls asking if our appointment was secured for the day following the text. In my opinion, Steve is an xxxxxxx and should be reprimanded. More
by justice.mj
Employees Worked With
February 11, 2023
Again, your service person was quick and through. I am very pleased that Ford of Port Richey is taking care of my Mustang. Great service. I am very pleased that Ford of Port Richey is taking care of my Mustang. Great service. More
by EDWARDM579
Employees Worked With
Other Employees :
I don't remember the name of the individual that came to my house but he is very knowledgeable about the Ford Mustang product
February 10, 2023
The service department has a lack of code with the customer, they aren’t completely open with the issues on hand customer, they aren’t completely open with the issues on hand More
by Pprada
February 09, 2023
Steve Wollak was very good and explained everything. Everything in a timely manner which helped since we were on vacation Everything in a timely manner which helped since we were on vacation More
by Jsmith1002
Employees Worked With
February 09, 2023
I had a great experience with Frank. He got me in and out quickly, and was very professional. He got me in and out quickly, and was very professional. More
by Scott
Employees Worked With
February 09, 2023
Steve is the best 10 out of 10! He is the reason I go to Ford of Port Richey for all my service needs. He treats me and my wife like family, he is fair, upfront and honest not to me He is the reason I go to Ford of Port Richey for all my service needs. He treats me and my wife like family, he is fair, upfront and honest not to mention he goes over and above! More
by JACKKRUK
Employees Worked With
