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Ford of Port Richey - Service Center

Port Richey, FL

4.6
4,603 Reviews

4,603 Reviews of Ford of Port Richey - Service Center

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April 25, 2022

I always do with Nathaniel and he is fantastic! He makes my services it’s very much pleasurable. More

by TSCOT72
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nathaniel "Nate" Gonzalez
Apr 25, 2022 -

Ford of Port Richey responded

Thank you for servicing with Ford of Port Richey.

April 25, 2022

Awesome staff, Ran my agent she was very helpful . I will return for my next oil change. Thank you for being so kind More

by Cherylgltch
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rayann Church
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 25, 2022 -

Ford of Port Richey responded

We are very glad that you enjoyed your experience with us. Thank you for servicing with Ford of Port Richey.

April 23, 2022

Brought my sons car in for recall and sync version update with a problem with his Bluetooth and service manager ordering a new radio for his 2016 mustang v6 which he loves More

by marlenbagnall8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nathaniel "Nate" Gonzalez, Nick Drummond
Apr 23, 2022 -

Ford of Port Richey responded

Thank you for servicing with Ford of Port Richey.

Apr 23, 2022 -

marlenbagnall8 responded

Great people great service at this dealership!!

April 23, 2022

Ford of Port Richey did an amazing job on my vehicle. It was finished in a timely manner, and drives amazing. Thank you to Ford of Port Richey and to Matt the advisor. He was great as well. Communication More

by LIL_ANGEL11962
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Wollak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rayann Church
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matthew Spivey, Nathaniel "Nate" Gonzalez, Nick Drummond
Apr 23, 2022 -

Ford of Port Richey responded

Thank you for taking the time to share your experience with us. We appreciate you choosing Ford of Port Richey.

April 23, 2022

Was not busy Quiet service very friendly I will always use Ford of Port Richey More

by KBEEKER69
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Wollak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Don Scripture
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rayann Church
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nathaniel "Nate" Gonzalez, Nick Drummond, Rory Hokanson, Pete Mancini, Andres Javage
Apr 23, 2022 -

Ford of Port Richey responded

Thank you for servicing with Ford of Port Richey.

April 23, 2022

Installed parts not needed and charged me $800. 00 Multiple different stories depending on who you spoke with. Will not be back. More

by A34FOX
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Nick Drummond
Apr 23, 2022 -

Ford of Port Richey responded

We are sorry that we could not exceed your expectations.

Apr 24, 2022 -

A34FOX responded

That’s it. You literally jacked me up for $800 and that’s all I get is duh sorry. Terrible business.

April 23, 2022

This dealership does fast an excellent work. They have people who really care about great service. More

by BIKESR4ME
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rayann Church
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 23, 2022 -

Ford of Port Richey responded

Yes we do. Thank you for taking the time to leave us your review, and thank you for servicing with Ford of Port Richey.

April 23, 2022

Very professionally done and the service was relatively quick they have a nice waiting area for you to wait!! More

by GAF4JESUS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rayann Church
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 25, 2022 -

Ford of Port Richey responded

We are pleased to see that Rayann was able to take care of you so promptly and exceed your expectations. Thank you for servicing with Ford of Port Richey.

April 22, 2022

You didn't have any thing to do with it tarpon springs came out you wanted to come and pick it up and didn't even have the parts incompetent would never have you work on anything More

by Robert
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Andres Javage
Apr 22, 2022 -

Ford of Port Richey responded

We are sorry to hear that we could not exceed your expectations.

April 22, 2022

The service advisor was upfront & honest. He was pleasant to work with & he did what he said he would do. The mechanic who performed the service did not try to upsell additional services. More

by F350
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Johnson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 22, 2022 -

Ford of Port Richey responded

We apologize for the car wash being down for repairs. We are working as quickly as we can to have someone come out and fix it so that we can offer our customers a complimentary car wash with their service visits. We are glad to hear that you had a positive experience with Frank and the rest of our service team. Thank you for choosing Ford of Port Richey.

Apr 22, 2022 -

F350 responded

I don’t have a problem with the Ford of Port Richey personnel. I do have a problem with the mark up on the cost of parts & labor.. Ford is already considering factory direct ordering because of dealerships marking up prices well over set MSRP. Ford certified repair shops with Ford certified ASE mechanics not affiliated with any dealership would not be an unreasonable request to help retain loyal customers by keeping repair costs less expensive.

Apr 22, 2022 -

Ford of Port Richey responded

Our pricing on parts and labor are in line with OEM and market norms. Ford regulates costs for labor and parts and we work within those guidelines. We do everything we can to remain competitive to not only other Ford dealers, but other repair shops. Hopefully we can earn your business again in the future.

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