Ford of Port Richey - Service Center

Cayden Rocks. There was an issue at my local ford I received a very upsetting call from them at 7:30 am. Telling me that my warranty does not cover my key replacem There was an issue at my local ford I received a very upsetting call from them at 7:30 am. Telling me that my warranty does not cover my key replacement. I called service because you are where I got my car, Cayden allowed me to 3 way call the owner of Kelly Ford back and explained in detail what the warranty was called and what it covered. I truly feel he had the customers back this morning 100%! I wish I lived closer I swear you guys are the best of the best. More

Over all my experience was good. However I did have to take my car back after 3 days to have it fixed again luckily me and my children made it home from a vacation with the light on However I did have to take my car back after 3 days to have it fixed again luckily me and my children made it home from a vacation with the light on and car acting up. Ford did give me a loaner to help make life easier while the car was being fixed initially and for that I'm extremely thankful. The understanding that I am a single parent of 5 and have to have a vehicle to work and care for my kids was the biggest impact of all. Also Frank really pushed to makesure my car was covered by my warranty and cut my cost by 6500.00. The fact that they are family oriented and so considerate will forever be the reason I use their services and suggest them as well. More

Was taken good care of. The night drop off worked perfect for me. They called me back the next day The night drop off worked perfect for me. They called me back the next day More

Easy to make appointment. Friendly service advisor, and quick quality service. Was in for oil change, and was out in 30 minutes. Friendly service advisor, and quick quality service. Was in for oil change, and was out in 30 minutes. More

Steve Wollak was great. He took my Explorer right in, explained what recalls the vehicle had and also listened to my concern about the way the Explorer was shifting. He took my Explorer right in, explained what recalls the vehicle had and also listened to my concern about the way the Explorer was shifting. More

bumper to bumper should mean just that instead I had to pay over 1100 dollars because the your welding broke inside my door. I will never by another ford product. Welding should last a long time not just 2 pay over 1100 dollars because the your welding broke inside my door. I will never by another ford product. Welding should last a long time not just 2 years. My 2020 car escape titanium is a Lego piece of junk. Once again I am so frustrated with the Ford company. Should of covered with your warranty, Shalander said it was a manufacturer problem. So I did a search and found out that it is a big problem with ford. Shame on this company knowing those is a problem and not fixing it. More

They wanted to charge me $660 dollars to install a belt tensioner on a Ford F-150 truck - are u kidding me !!! The part costs 65.00 that’s highway robbery at its best ! Never again will I take my truck th tensioner on a Ford F-150 truck - are u kidding me !!! The part costs 65.00 that’s highway robbery at its best ! Never again will I take my truck there . More

Brought my vehicle in for an oil change, satisfied with the service but now I'm missing the owner's manual that was in my glove compartment??? the service but now I'm missing the owner's manual that was in my glove compartment??? More

Very poor damage my truck servicing a recall lied about it and refused to repair or replace missing part that was gone under the hood. it and refused to repair or replace missing part that was gone under the hood. More

They understand what is going on and will explain it to you. Very happy with Ford of Port Richey Florida. Will definitely us them again you. Very happy with Ford of Port Richey Florida. Will definitely us them again More