Ford of Port Richey - Service Center

Always pleased after service . The service person was very friendly and helpful with getting my car serviced. The service person was very friendly and helpful with getting my car serviced. More

They always make suggestions for your vehicle to keep it in the best operating condition. in the best operating condition. More

Ford of Port Richey has been absolutely disgraceful in how they’ve handled “replacing” a windshield and “fixing” the hood on our 2020 Mustang GT500 that we purchased from Ford of Port Richey earlier this how they’ve handled “replacing” a windshield and “fixing” the hood on our 2020 Mustang GT500 that we purchased from Ford of Port Richey earlier this month (March 2022). BEFORE we purchased the car from Ford of Port Richey, we spoke with the sales representative and Nico, the guy who does paint work there, about these two issues. We were told these issues were going to be fixed and replaced. We also made sure that these items were noted in the contract paperwork during the purchase. The windshield is going to be completely replaced, after the attempted patch didn’t work, but Ford of Port Richey is insisting that the hood chip, which extended all the way down to the metal, is fixed by the glob of touch-up paint shown in the picture. This is not a fix. Nico, their own paint guy, said that for the chip to be fixed the entire hood would need to be repainted. We’ve talked with the assistant general manager, Waseem, and the sales manager, Ammar, regarding the touched up hood. They both claim that this is fixed, just not “perfect because it’s a used car.” After seeing the car firsthand, Waseem claimed that if this car was his, he’d be totally fine with the “fix.” Waseem even took us to a back office and told us right off the bat that he made sure the financial services manager put “fix hood” on the paperwork and that he wouldn’t “repaint a $2000 hood for anyone, (he) didn’t care who bought it.” Unfortunately for Ford of Port Richey, repainting the entire hood is the fix! Otherwise the financial service manager would’ve written “touch-up hood” and Nico wouldn’t have recommended the repaint as the fix. Ford of Port Richey is unwilling to spend the $1100 to do the right thing and fix the hood. At the end of our conversation, Waseem openly welcomed us to contact corporate and tried to intimidate us by saying that Ford of Port Richey’s reputation supersedes our experience. We also asked to speak with the general manager and was told that he was in Italy. This is how Ford of Port Richey treats someone who buys a $100,000+ car from them. More

I would highly recommend Ford Of Port Richey. They always exceed my expectations! Rayann Church goes above & beyond. She is very pleasant & professional. I will continue to bring my vehicle there They always exceed my expectations! Rayann Church goes above & beyond. She is very pleasant & professional. I will continue to bring my vehicle there. More

I had my oil changed. The service was excellent! I was able to book an appointment and get in the next day. I was very happy! The service was excellent! I was able to book an appointment and get in the next day. I was very happy! More

This visit was nice finely fixed the problem everyone was helpful only took a hour wish it was done the first time I brought it in was helpful only took a hour wish it was done the first time I brought it in More

Service dept is spot on, always get our needs met. They make it convenient and easy They make it convenient and easy More

Very helpful, Matt was very nice and service was quick and friendly. 10/10 would recommend. and friendly. 10/10 would recommend. More

The tech was courteous, professional and efficient. He arrived right on the agreed upon time. He arrived right on the agreed upon time. More

Always a pleasant experience when I get stuff done at port Richey Ford. Steve makes sure that the experience is good. port Richey Ford. Steve makes sure that the experience is good. More