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Ford of Port Richey - Service Center

Port Richey, FL

4.5
4,599 Reviews

4,599 Reviews of Ford of Port Richey - Service Center

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November 01, 2019

Fast, and completed more than satisfactory. Steve was my service representative and I was very impressed with his knowledge about my problems. He was caring and kept me updated on the procedure More

by EDWARDM579
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Wollak
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 01, 2019

Fantastic Amy was very help. Service was very quick. Even though they didnt find the problem and could not repair it. They left me very informed on what to do More

by SKLARE0000
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Amy
October 31, 2019

Excellent Best service adviser very knowledgeable and professional. Always goes above and beyond to get me taken care of. I will continue to only use Ford of po More

by ANDREWMFLETCHER94
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 30, 2019

Serve appointment Toni the service rep was exceedingly professonal and very helpful. She went out of her way to make my experience very pleasurable. I would recommend More

by timothylitchard
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Toni Governale
October 30, 2019

Took care of my handling problems on my truck Bad handling problem with my truck into three other shops told me it was in my head your shop took care of it definitely handles better very appreciat More

by CHRISCHERYL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Wollak
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 30, 2019

A GREAT place for servce! I was able to schedule a service appointment easily at a convenience time. Service Advisor Frank Johnson was great to work with and got my service nee More

by JLSHEEKS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 29, 2019

Oil change Went in for oil change and tire rotation on 10/26/19, was there at 10:40 for 11 am appt., received my truck at about 1:05 pm. Service assistant comp More

by LYONSAPPRAISALS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Wollak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Toni
October 29, 2019

4 Hour oil change Sorry but we have had two experiences where it took longer than 4 hours to change the oil. Do not want a repeat of this lengthy experience. We repea More

by outlandersport
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Nov 05, 2019 -

Ford of Port Richey responded

We apologize that this was your experience with us. Great customer service is important to us and we will share your comments to stress this issue with our team. We'll also see why your oil change took longer than it should've. Thank you for bringing this to our attention; we would always appreciate an email with any further information you'd like to share. Sincerely, Michelle, Customer Relations Specialist, mwhidden@morganautogroup.com

October 27, 2019

Always a great experience. Always ready when promised. Frank did a great job with both the car and truck. Keep up the great job. Thanks More

by KYLEDIS07
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 26, 2019

Oil change My experience was pretty good. First time using your service. Not sure what I was supposed to do. Took more than an hour to do oil change. Almost 2 hr More

by MNANCO0508
Customer Service
Quality Of Work
Price
Recommend Dealer
Yes
Employees Worked With
Morgan
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