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Ford of Port Richey - Service Center

Port Richey, FL

4.6
4,597 Reviews

4,597 Reviews of Ford of Port Richey - Service Center

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September 04, 2019

deceiving customers Once again, we were told we needed costly repairs that were found not needed by other "second and third opinion" service companies. This has happene More

by CYOUNG158
Recommend Dealer
No
Employees Worked With
none of the above
Sep 05, 2019 -

Ford of Port Richey responded

We apologize that you haven't had the best visit with us. Thank you for your feedback. If you'd like to give us any further specific details, we'd always appreciate an email from you. Sincerely, Michelle, Customer Relations Specialist, mwhidden@morganautogroup.com

September 03, 2019

oil change Great pleasant service. Done very fast. I am very happy with the service. How much more dp you want from me, The weather is great! More

by FRANB34655
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
rebecca Miller
September 03, 2019

Service Steve was vey quick getting the parts ordered and repair done within a matter of days. Also helped get the 0% interest rate for 6 months. More

by BKACHURAK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Wollak
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 03, 2019

Service August 2018 Steve was very helpful and courteous. He explained what was going to be done during the service call. He is very knowledgeable and very thorough. More

by Sophie123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Wollak
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 03, 2019

Oil change All was great. Becky is always friendly and helpful. She remembers your name and vehicle. The oil change was done quickly and the vehicle was washed a More

by JOCONNER52
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Becky Miller
September 01, 2019

Pleasant and Professional On arrival was met and moved into service in short order even though previous nights call taker did not log my appointment. Good communication and res More

by ALSLLCRE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nathan
August 31, 2019

Quick service. Got me in and out. I showed up without an appointment and they were concerned with putting the hybred tech on the job. The problem was quickly solved and the part ordere More

by crmasseo@yahoo.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Kidd
August 31, 2019

New tires I love coming to ford. Everyone is very nice. Becky has always been respectful and courteous. I have no problem getting when I have an issue with my v More

by Stacymiller02
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rebecca Miller
August 31, 2019

Professionalism and exceeded my expectations Frank is a true gentleman, a professional, the team leader Every great team has. He made my experience a great one. He stayed after his shift 30 minut More

by MBARNETT3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 30, 2019

7:20 appt for oil change, ended at 9:15 Although the team is super friendly, an appointment was made for an oil change only, and it literally took 2 hours. The receptionist said mornings are More

by MS.MEGAN19
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service manager #2, super friendly.
Sep 04, 2019 -

Ford of Port Richey responded

We apologize that your oil change took longer than we would've liked. We've sent your review on to our service team and we'll look into why there was a delay in order to take steps to improve our service wait time. If you have anything more you'd like us to know, please send us an email. Sincerely, Michelle, Customer Relations Specialist, mwhidden@morganautogroup.com

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