Ford of Port Richey - Service Center

Service help from Toni Every dealership I have ever done business through has always been terrible I have never had a good experience. Even at this location it hasn’t been t Every dealership I have ever done business through has always been terrible I have never had a good experience. Even at this location it hasn’t been the best of experience, except with the advisor this time that took care of my car. Toni was very polite and very nice, as well as going out of her way to go beyond her job to help me. She was the best advisor I have worked with and I was very satisfied. More

Great oil change Schedule and completed my oil change on time. John also researched and ordered tow hooks for my f150xlt crew cab truck. Appreciate his help and great Schedule and completed my oil change on time. John also researched and ordered tow hooks for my f150xlt crew cab truck. Appreciate his help and great service!! More

Exceptional service No matter the make the staff at Ford will take good care of you always take my f350 in for service here and simply asked about new tires for my wife's No matter the make the staff at Ford will take good care of you always take my f350 in for service here and simply asked about new tires for my wife's Honda pilot not only were they cheaper on the price they gave me a better quality tires got it in and out In a few hours. More

What service is supposed to be. I took my daughters car to Ford of Port Richey because she was having difficulties getting the recalls taken care of at her local dealership in Tampa I took my daughters car to Ford of Port Richey because she was having difficulties getting the recalls taken care of at her local dealership in Tampa. I asked Steve in the service department to take care of the recalls and look the car over and provide me with the cost of whatever the car needed. Because she lives in Tampa and we live in Newport Richey it is difficult to get to her she has car troubles. Steve took care of the recalls, contacted me for the needed repairs and what it would cost. I approve the repairs and the car was returned to me in less than 24 hours running better than it ever has. Not only is this great customer service but Steve explained the needed repairs well which gave me confidence in your dealership . Thanks Ed More

Very happy John the service manager was awesome! He kept me informed on what was going on and showed me pictures along the way too....which was really great! John the service manager was awesome! He kept me informed on what was going on and showed me pictures along the way too....which was really great! I was very nervous because it was a brand new vehicle. My whole bumper with sensors and lights needed to come off. They did it in 3 hours and it turned out great.....I love it!! More

Fantastic service I am always more than pleased with the service that I received at the Ford dealership. Steve takes very good care of me. I would recommend this servic I am always more than pleased with the service that I received at the Ford dealership. Steve takes very good care of me. I would recommend this service to anybody. I’m always happy with the service I received their More

gust great because the service is great that is the reason I come back Stephen is the greatest he is the reason I come back the driver that took me home while th because the service is great that is the reason I come back Stephen is the greatest he is the reason I come back the driver that took me home while they work on my car he is good More

Surprising surprise fantastic experience! First impressions are deceiving! I’ve been coming to Ford of Port Richey for a lonnnnnng time now. Bought a car here and will buy my next here but First impressions are deceiving! I’ve been coming to Ford of Port Richey for a lonnnnnng time now. Bought a car here and will buy my next here but that isn’t what this review is about. Years ago on my first service visit with a literal wall of advisors to choose from, Toni was the first I saw. I can’t recall specifically the details now but I ended up not working with her. And have since been bebopping around to several other advisors. In hindsight this was a mistake. You see were time jumping now a good five to six years. After dealing with what seems like a new advisor every time I come I needed to have an installation completed on an alternator for my non Ford beater truck. The last advisor I worked with was off so I said to the receptionist that took the call (she was very pleasant by the way I want to say her name was Jamie) notified me of this and I told her “anyone but Steve” (long story for another day and review). The phone rang twice and I was greeted by Toni. My misguided initial feelings came flooding back. In a split second I made up my mind to give her the chance that I never did before. After telling her the issue, that I had the part and that it was a bit too much for me to do on my own due to time limits she asked if she could call me back and let me know the install price. I agreed and prepared myself for the hours long wait. Much to my surprise it was literally a few minutes and I received her call. The estimate was given and agreed upon and a few minutes later I was on my way. Upon arrival Toni greeted me as if I was an old friend. A smile, friendly banter and within minutes we were reviewing everything and the truck was handed off. Plus 10 points here as others it feels like pulling teeth to get things off the ground. Handed her the keys and took the courtesy shuttle home. Later that afternoon Toni called me up letting me know that there was a hiccup in the estimate and that they had selected the wrong part to provide an estimate. She was beyond apologetic about the situation (another surprise) and stated she wouldn’t feel right having it done and then giving me a surprise bill. The difference was very minimal (under $100) but her sincerity was truly unexpected. I agreed with no issues to the slightly higher price. Around 4:30 pm Toni called me again. This time following up on everything that had been done and to notify me that due to the complexity of the repair (again the reason I elected to not do it myself) that they wouldn’t be able to finish it until the morning. Before I could even say “no problem” she instantly offered me a free rental due to the delay and offered to send me someone to get me and pick up the rental. Upon denying the rental she asked if I was sure and that it was absolutely no problem. I declined again because we didn’t need a vehicle that night. (Side note I’m sure she didn’t pick up on it but I about fell out of my chair at her empathy, sincerity and genuine caring about the potential issues being without a vehicle would bring to anyone. Someone please offer her a raise already I’m literally dying here!!!) After explaining our needs to her and that it was ok so long as we had the truck back by 2pm the next day; she again asked if I was sure that I wanted to decline the rental. I thanked her and declined again reiterating the 2pm need by time. Toni’s response was to sum up “if it isn’t done by 1pm we’ll get you that rental” I explained to her I work late and nights and that if it was done and I didn’t pick up I’d be in the land of dreams and said if you leave a voicemail if I don’t answer we’ll be good. Next morning I wake up at about 11:45 am. As soon as I looked at my phone there was a voicemail. Of course it was Toni! I wish I could upload the voicemail here but I will tell you that you could hear the smile in her tone while leaving it telling me the truck was ready for pickup. I called to confirm I was on my way and much to my surprise and delight unlike waiting on hold for forever for other service advisors, I was on hold for less than a minute. When Toni picked up I was greeted with a cheerful tone and a “can’t wait to see you Mr. Golden”! Picking up the truck went as smooth as the rest of the experience. Because the part I had bought that I thought I could replace but couldn’t had a large core charge Toni made absolutely sure the core was in the vehicle for me. She even went as far as to write it on the notes that were printed for the tech in huge green permanent marker “place core back in box in vehicle”. I guess what I’m trying to say to anyone reading this book: in all my years, multiple services, multiple service advisors here at Ford of Port Richey, my interaction and service request completed with Toni has been the absolute best. From the moment I first got her until I picked up the truck she made me feel like I was her one and only priority. She partnered with me every step of the way and made sure that this was an experience which was pleasurable vs “ugh I have to go get this done”. It’s been decided. I will deal with no one else. I now understand why I always have seen Toni here from the first time I came in for an oil change all those years ago. She knows her stuff, customer is number one, keep in contact and don’t leave the customer wondering and was an absolute DELIGHT to work with. In the meantime I’m still waiting for the previous advisor (unnamed as this review isn’t about him) to let me know the status of something from months ago. To all who took the time to read this review thank you for your time. To Toni, I wish I would have worked with you sooner. To Ford of Port Richey management: buy Toni a lunch also give a raise. To anyone looking for Ford service: seek no one but Toni. Thanks so much for your time! Yours truly, Drew Golden Ford owner and customer (multiple new Fords) Also a Non Ford owner who felt like gold after working with Toni More