Ford of Upland

Seriously? You want me to answer this Showed up this morning for 9 o’clock appointment & was told the technician wouldn’t be in for at least an hour or more...I had another appointment in Showed up this morning for 9 o’clock appointment & was told the technician wouldn’t be in for at least an hour or more...I had another appointment in a different county at 11-so, I had to leave. This dealership is 35-40 minutes away-so, I’m extremely unhappy I had to reschedule. Associate booked the install at my residence for the next week-however the technician also called & said he doesn’t know why the previous appointment was made as he doesn’t work on Fridays??? Can we get on the same page here? I might have to revisit my Yelp review & previous review on this website. More

Service work was fine. The house not so good Left coupon for oil change at home, service knows there’s an active coupon but doesn’t give me a break and charged full price. Didn’t ask if I was a F Left coupon for oil change at home, service knows there’s an active coupon but doesn’t give me a break and charged full price. Didn’t ask if I was a FordPass member so as of now the $60.00 I spent for service doesn’t at to points. Very disappointed. I have an Infiniti and the service there is very professional. Coupon or not they give you the active deal if it applies. Receptionist didn’t even explain if I wanted to add points or if the points would be added, just wanted to know if I wanted to use my points. More

Made a 7am appt and car was returned at 6pm. Again it is either Management or the Service person who is Great. In this case it was Kim. She was Great and an Asset to your company. The process is Again it is either Management or the Service person who is Great. In this case it was Kim. She was Great and an Asset to your company. The process is what has me boggled. How can I make a 7 am appointment for a diagnostic check the find out at 5:30 pm. that nothing is wrong with the car. That process should have been 2-3 hours top. I ultimately purchased a battery due to the only reason I can think why a car would have a cold start is that. Hopefully I was able to fix the problem with that. I appreciate your management and or employee Kim. Other than that. We always have something go wrong when we service our car here. Thanks for the effort though. More

Oil change Bad Lug nuts replaced. Came home and researched. Ford Design Error and Customer has to pay $140.00 plus labor for their mistake. Not what I expect f Bad Lug nuts replaced. Came home and researched. Ford Design Error and Customer has to pay $140.00 plus labor for their mistake. Not what I expect from Ford. More

Awesome! I was getting ready to get into car and door would not close. Drove it to dealership no appointment. They said it would be ready next day. They drove I was getting ready to get into car and door would not close. Drove it to dealership no appointment. They said it would be ready next day. They drove me to get a rental car for the day (And covered the cost) Awesome end to a bad day. Went out of their way for me. More

Great Customer Service Kim and Hugo were awesome. Great customer service. Hugo had someone come pick me up and take me to get my car when the work was finished. Kim and Hugo were awesome. Great customer service. Hugo had someone come pick me up and take me to get my car when the work was finished. More

Best Dealership and Service In San Bernardino County The staff is always welcoming and helpful. Every time I bring my car in there very friendly to me and accommodating making sure that I can get back to The staff is always welcoming and helpful. Every time I bring my car in there very friendly to me and accommodating making sure that I can get back to work and to pick up my car. They honor their work and do a great job never had a complaint about them service team is great and the staff is awesome. Thank you for being my dealership of choice for service and for new cars. More

It was great It is a great experience every time I bring my vehicles in for service. Steve was great he kept me updated and responded quickly to every phone call a It is a great experience every time I bring my vehicles in for service. Steve was great he kept me updated and responded quickly to every phone call and questions. My truck was done same day I dropped it off More

Great service This was first service since I purchased the car. As always the person helping me was friendly and very helpful. Sent their name and phone # by text t This was first service since I purchased the car. As always the person helping me was friendly and very helpful. Sent their name and phone # by text to me so I could contact them with any questions or concerns. Service was quick and I had my vehicle back when I was promised More

diagnostics visit Dealer would not provide root cause analysis for the engine codes present in vehicle due to prior work having been completed by myself on the engine. Dealer would not provide root cause analysis for the engine codes present in vehicle due to prior work having been completed by myself on the engine. Dealer said the codes might not be legitimate due to prior work. Of the recommendations that were given to resolve the engine codes, 3 of 5 were already completed. After inquiring how the recommendations were determined, one diagnostics method was stated as being used specifically. After I repeated the diagnostic method myself, I could not replicate the findings that were stated by dealer. After further testing myself, none of the recommendations given were found to be relevant, and a separate problem was found. There exists a technical bulletin by Ford which addresses the problem with my vehicle, and of which symptoms were found. I took my vehicle to the dealer as they are the original equipment manufacturers and are supposed to be experts in the field, with up to date and state of the art vehicle scanners for advanced troubleshooting. However, none of this showed, as I walked out of the dealer with no value added, and minus the diagnostics visit cost. More