Ford of Upland - Service Center

I would like to thank service advisor Peter Chavez of Upland Ford for providing beyond outstanding customer service. Because of Peter Chavez’s kind and caring attitude, I will no longer be going to Colle Upland Ford for providing beyond outstanding customer service. Because of Peter Chavez’s kind and caring attitude, I will no longer be going to Colley Ford in Glendora, which is only 1 mile away from me. For service visits, I will be taking my 18 Mustang GT to Upland Ford only from this point on. After years of owning my vehicle and visiting various reputable Ford dealer service departments. Peter’s admirable professionalism exceeded my expectations. Thank You again Peter, and Thank You to the entire Upland Ford Team!! More

Peter in Service was wonderful! Very thorough, friendly, efficient. I will always request him, when I make an appointment for services. I also purchase the extended warranty. It pay Very thorough, friendly, efficient. I will always request him, when I make an appointment for services. I also purchase the extended warranty. It pays for itself. Thank you Peter! You get an A+ from me. More

Do NOT take your vehicle here. Went in with a problem that was warranty covered and haven't seen my 2023 Bronco since. It's been TWO MONTHS. That's two car payments for a vehicle t Went in with a problem that was warranty covered and haven't seen my 2023 Bronco since. It's been TWO MONTHS. That's two car payments for a vehicle that is one year old and doesn't work. I live locally and I guess it's common knowledge that Ford of Upland's service department has a bad reputation, information I would have loved to know before I ever took it there. I am 100% sharing my bad experience with every local Ford Bronco owner I meet. More

Had service done then a small issue the next day, the Service Manager Danielle went above and beyond to resolve with little effort. I highly recommend taking your Ford to this service department, best F Service Manager Danielle went above and beyond to resolve with little effort. I highly recommend taking your Ford to this service department, best Ford service department I have been to all over this country. More

The gentleman that got me started, the follow up phone call, and the gentleman that took payment were all very pleasant and professional. I will come back and recommend the business to others. call, and the gentleman that took payment were all very pleasant and professional. I will come back and recommend the business to others. More

Great home service, great value, really pleasant personnel. That's all I can really think of, sorry. Can you stop now? personnel. That's all I can really think of, sorry. Can you stop now? More

Courteous and professional He was prompt and was knowledgeable and attentive to my needs. Service was done in a reasonable amount of time. knowledgeable and attentive to my needs. Service was done in a reasonable amount of time. More

Lack of communication. Lack of communication between owner and dealership. Very disappointing Lack of communication between owner and dealership. Very disappointing for a n Lack of communication between owner and dealership. Very disappointing Lack of communication between owner and dealership. Very disappointing for a new business in our area. More

The experience was pleasant, fast and smooth. They were super informative and helpful. Very excited to enjoy my new Bronco and having the dealer support my needs is awesome They were super informative and helpful. Very excited to enjoy my new Bronco and having the dealer support my needs is awesome More

Good overall need to square away a few things we were promised They are putting in effort to make it happen promised They are putting in effort to make it happen More