Fort Mill Ford - Service Center

I’m definitely a fan of every experience I’ve had with Fort Mill Ford, from purchasing my 2019 F150 to servicing it. Everyone is very helpful and professional. You can’t go wrong with Fort Mill Ford! Fort Mill Ford, from purchasing my 2019 F150 to servicing it. Everyone is very helpful and professional. You can’t go wrong with Fort Mill Ford! More

Atrocious service performance. Made appointment for simple oil change. 9:30 I was waiting. At 11:15 service not even started.. No communication on any issue like I could sit here, missing work as long simple oil change. 9:30 I was waiting. At 11:15 service not even started.. No communication on any issue like I could sit here, missing work as long as they wanted. More

My Truck buying experience Terrence was very patient with me. I wasn't sure what i wanted other than to upgrade my F150 from 2 wheel drive to 4 wheel drive. We spent a few hou Terrence was very patient with me. I wasn't sure what i wanted other than to upgrade my F150 from 2 wheel drive to 4 wheel drive. We spent a few hours and narrowed it down to two vehicles. The more expensive Diesel Platinum edition or the Gas 4X4. He was a great resource in figuring out what I wanted. The people on the sales floor where awesome and friendly. I struck up a few conversations about sports and just the friendly demeanor of the employees will make Fort Mill Ford my dealership for years to come and the one I will recommend to anyone asking. More

As always, Fort Mill Ford treats me right. Scheduled appointment by email. Dropped off vehicle and it was ready when I was ready! On time as promised. appointment by email. Dropped off vehicle and it was ready when I was ready! On time as promised. More

Very thorough which saved me over $200. Courteous and easy to deal with. Made having to have service painless. Also offered to give me a ride to and from the dealership. easy to deal with. Made having to have service painless. Also offered to give me a ride to and from the dealership. More

Service advisor The service was great....but the real asset of this dealership is ...Frank Arnold...he really cares about the customers.He is a very knowledgeable per The service was great....but the real asset of this dealership is ...Frank Arnold...he really cares about the customers.He is a very knowledgeable person ...great personality too... More

No communication. Dont care. Engine check light came on. Had a diagnostic at firestone which said needs a new spark plug on cylinder one. Decided to take it to fort mill ford. Bo Engine check light came on. Had a diagnostic at firestone which said needs a new spark plug on cylinder one. Decided to take it to fort mill ford. Booked it in on line day before and asked for the 100,000 mile service that includes new plugs. Also asked them to check front brakes as i could see some scoring on rotors. Also had online chat to ask for rough idea of cost. Lady on line said she would call me. Took details. No call. Took it in 9.10am, 20 mins before appointment time and referenced online booking. Check in tech re took all details and i authorised 100000 mile service with new spark plugs and brakes if needed. Agreed to new air filter and coolant flush also He said he would call me when ready to pick up . No need for oil change as firestone did it day before No calls by 3.45pm so called . Left voice mails, called via reception. Put thru to voice mail. No return call. Eventually did get a call.car not ready. She said they had run diagnostic and needs new plugs and coils but cant find grinding noise on brakes. I never said there was a grinding noise but at 92,000 i was ready to pay for a brake job. She said service tech had taken it down wrong. I pointed out it was also writren down on on line bboking form. They hadnt looked at that. Duh! Bottomline they did nothing all day and eventually admitted they were overbooked and the appointment times mean nothing. Quoted me $1,000 plus for new plugs and a brake job.. Asked me to leave car overnite and offered a coutesy car but could not say what type. Should be able to sort it tomorrow and i could have the courtesy car all day. Big deal. . I picked my truck up and will take it elsewhere. They are disorganized and dont care.they dont listen. Ive bought 4 cars there and change out at 100,000 typically. They used to be good. But no more at fort mill ford. They said there is no charge but admitted they had done nothing. Took them 15 minutes to pull the car round. Nobody had a clue what was happening. You lost a customer thats what. It ran lumpy all way home. They did something. But i am not dealing with them anymore. They admitted the appointments are just to stop everyone going in first thing. They dont answer phones or return calls. They dont care. I wish i could get away with this lack of responsiveness in my business C More

Brakes and tires. I had rotors turned. Fine. Bought new tires. Was shown 3 sets. Choose Goodyear Wranglers. Asked and was told they would be raised white outlined lette I had rotors turned. Fine. Bought new tires. Was shown 3 sets. Choose Goodyear Wranglers. Asked and was told they would be raised white outlined letters. They put black on and told me they made a mistake. I did research and called service twice leaving message first call and asked for service manager to call on second call. Never heard from nobody so far. I plan on trading in my 2015 Lariat in within the next year. I do not think I will return to Fort Mill. More

20,000 Mile Service When I first came to my scheduled appointment anther service advisor looked me up in the system and said this person is your advisor and he is outside When I first came to my scheduled appointment anther service advisor looked me up in the system and said this person is your advisor and he is outside with another customer. She sat there and played on her phone while I stood there for another 5 minutes, she also did this to 2 other customers with no offer of any assistance. I went in for a 20K service and had a knocking when I had the wheel turned. I told them figure out what the knocking was and I would come back and drop it off to get it fixed. This service took me a total of 3.5 hours and they told me for the last hour that it is finishing up. I asked for the service manager and the answer was he was in back. I was never told what took so long and no one ever offered to talk with the manager even after I already asked for them. More

Communications needs to improve My Ford F150's engine light came on so I brought it in to the dealer I bought it at, Fort Mill Ford. They told me I needed a new oxygen sensor, but th My Ford F150's engine light came on so I brought it in to the dealer I bought it at, Fort Mill Ford. They told me I needed a new oxygen sensor, but they would have to oder since they did not have in stock. They instructed me to pick up my car and would call me when it came in. I forgot about it since my engine light went out, but when it came back on a couple of months later, I called the dealer about the part. They advised it had come in awhile ago, but they forgot to call me. I scheduled the service visit and dropped it off at 1:00 in the afternoon, since they said they had to wait for the engine to cool down before replacing the part, but would have it ready well before the end of the day. This was important as I had to be at work early the next morning. At 6:30pm I called them since I had not received a call and was told by the last service tech there who was walking out the door, that my truck had not been completed, but should be ready sometime the next day and someone should have called me to advise me. Obviously this created a huge problem for me getting to work, so the tech, who was not responsible for my repair, arranged a loaner for 7:00am the next morning. Things did work out the next day, but if I hadn't called them, I would have been screwed the next day. One more strike like this and I will find a new service location. More