Fort Mill Ford - Service Center

Brought Truck in was charged $250 for diagnosis it was the Cadillac Converter, wanted to charge $2400, it only had 84K miles, tried to call service Manager 4 times left messages, never received call back, the Cadillac Converter, wanted to charge $2400, it only had 84K miles, tried to call service Manager 4 times left messages, never received call back, brought to another Ford Dealership in Florida and was charged $150 for another diagnosis and $1500 for the new converter, bought another (3rd F150 there) while the work was done to our 2019 so your loss Fort Mill Ford we will travel 6 hours to get integrity from another dealership! Called today to make a complaint to Fort Mill Ford and so far I have been on hold 30 mins and still waiting, who has time for these Shenanigans, folks do your homework, this Dealership is ripping people off at home!! More

We had a great experience shopping at Fort Mill Ford. We always experience very good service. We always experience very good service. More

My wife’s 2019 ford edge had boost pressure sensor issue and it wasn’t covered under our drive train warranty. However, after talking with my service guy Mr. Beaver he got ford to pony up. Thank you, sir. D and it wasn’t covered under our drive train warranty. However, after talking with my service guy Mr. Beaver he got ford to pony up. Thank you, sir. Don’t forget as my guy says “if your car has a fever, take it to Beaver!” Joshua Bagley More

I consistently get great service when I take my cars to Fort Mill Ford (I've also purchased two F150s from here). The entire staff is friendly and they follow through with getting issues resolved. The last Fort Mill Ford (I've also purchased two F150s from here). The entire staff is friendly and they follow through with getting issues resolved. The last two times I have been in I have worked with Service Advisor Deforrest McCombs. In addition, the Service Technician that worked on my truck resolved and explained the issue, and was also very friendly. The waiting room is clean, with WIFI and I was able to work while waiting for my repair. I will keep bringing my Fords here for service. More

Awesome, no complaints about service they took care of the service right away. Minimum wait. the service right away. Minimum wait. More

Very helpful and friendly staff. They kept checking to make sure I had everything that I needed. They kept checking to make sure I had everything that I needed. More

I purchased my vehicle here in Dec 2012. The must have had a internal restructuring. I used to get very good service here. This latest experienmce has been appauling. I had my vehical towed The must have had a internal restructuring. I used to get very good service here. This latest experienmce has been appauling. I had my vehical towed in on 21 March 2023 to repair my water pump and front struts. I got notification my car was ready 25 April 2023. I understand logistical delays, but there was no offer for use of after market equipment. When I went to get my car, the passenger fender well under pinning was detached and the bumper was sticking out abut an inch. It sounds worse than it really is, its a simple fix - slap a mounting pin in place and you are golden. Instead of owning this, the tech denied he had anything to do with it even directly after he literally pointed out he had to remove the underpinning to get to where he could work on my vehicle properly. More

Excellent service. Explained everything and very pleasant to deal with. Had to order a part and will do everything they can to expedite getting it. Explained everything and very pleasant to deal with. Had to order a part and will do everything they can to expedite getting it. More

Came in for oil change and rotation and that is what I got. Nothing more to say. Was treated average so review is average. got. Nothing more to say. Was treated average so review is average. More

This is the 3rd consecutive visit I’ve received terrible service. In fact this visit they never even looked at my 2021 F-150 with 1600 miles that had 3 different warranty issues. Dropped off at 10:30am fo service. In fact this visit they never even looked at my 2021 F-150 with 1600 miles that had 3 different warranty issues. Dropped off at 10:30am for a pre-scheduled 2pm appointment. Called advisor multiple times with no answer, finally left message at 4:30. Finally received a call back after 5 that they were too busy and never even looked at my truck. Fort Mill Ford clearly doesn’t stand behind their product. Will NEVER go back and NEVER recommend them to anyone. More