Fort Mill Ford - Service Center

Terrible experience We had a bad experience at Fort Mill Ford. They take every opportunity to bill diagnostic charges that are not necessary. Goodyear diagnosed our prob We had a bad experience at Fort Mill Ford. They take every opportunity to bill diagnostic charges that are not necessary. Goodyear diagnosed our problem (bad PCM Module) with a 1 hr. diagnostic charge ($125) but could not repair because it required Ford to program the new part. Fort Mill charged 3 hrs. diagnostic charge (over $400) to come to the same conclusion. Once new PCM module was installed, this resulted in the AdvanceTrac light on the instrument panel staying on. This was the first time this had ever happen and we figured it was related to the new PCM module. Fort Mill wanted to charge another 1 hr. diagnostic charge regarding the AdvanceTrac rather than contact Ford Tech Support for help. We refused to pay. They finally contacted Ford. When we went to pick up the car, you guessed it, the AdvanceTrac light was still on. They called Ford again and it was finally fixed. It was all about properly reprogramming the new PCM module. How long did they have our car? Over 2 weeks. We were not pleased. More

Horrible Service Where to begin. Purchased a 2015 F-150 from another dealer but went to Fort Mill for service. Spoke to "Big Dave" as her identified himself on the p Where to begin. Purchased a 2015 F-150 from another dealer but went to Fort Mill for service. Spoke to "Big Dave" as her identified himself on the phone to schedule the service. Was told based on the problem that I would need a ride-in tech so I would have to come in Tuesday at 7:30 AM. I go to scheduled appointment only to be told "the ride-in tech is on vacation not sure why they scheduled for this time". I was then told another tech could maybe look at but they didn't know when since they would have to service all other appointments first. So many things wrong with this situation that it isn't even worth it. Be smart and stay away from this dealer at all costs. More

Good regular maintenance service on 2015 Explorer Had an appointment for my 2015 Ford Explorer at Fort Mill Ford for scheduled oil change, tire rotation, and general check-up on 3/2/2016, The servi Had an appointment for my 2015 Ford Explorer at Fort Mill Ford for scheduled oil change, tire rotation, and general check-up on 3/2/2016, The service was handled very well, as has been my experience over the last number of years working with this dealership. Brandon was my service advisor, and got my vehicle handled expeditiously. More

Our Loyalty Stays Here! We are a Ford family so when we moved to the Carolina's in late 1996 we wanted to find a Ford Dealership and service department to work with. We need We are a Ford family so when we moved to the Carolina's in late 1996 we wanted to find a Ford Dealership and service department to work with. We needed some work on a used Explorer that we had bought prior to moving here and discovered the fabulous guys at Fort Mill Ford's Service Department! We have been working with Clyde and Big Dave ever since! They always take great care of us. They are always honest with what we need and treat us as friends not just a number. Here we are 17 years, and 3 new cars (all bought at FMF) later and still getting ALL of our service done here. It is especially pleasing to us to know that in a world where loyalty doesn't mean as much and people change jobs often - we are still working with the same team here that knows us and our vehicles! More