Fort Mill Hyundai

Mr George Freeman has been taking of my family for 20 years,, we have bought at least 15 cars from him at this dealership, I currently live in Charleston SC and drive more than 3 hours to have him take c years,, we have bought at least 15 cars from him at this dealership, I currently live in Charleston SC and drive more than 3 hours to have him take care of me, wouldn’t go anywhere else, I have 2 Hyundai dealerships that are 10 minutes away, but no one takes care of my family like Mr Freeman More

It doesn't seem to matter how much you spend here (be it 8k or 2k), don't expect the service center to actually communicate with you. This store has successfully halted any plans I had to get another Hyunda 8k or 2k), don't expect the service center to actually communicate with you. This store has successfully halted any plans I had to get another Hyundai as, despite loving mine, I can't have a car that has such shoddy service providers. A few months ago I bought my car in due to a problem with my gas tank that lead to a full fuel system replacement. Updates were sparse and I had to practically beg for them. My insurance had to resort to calling me for updates because Hyundai stopped responding to them and this ended up drawing out the repair process even longer. Then I picked my car up... still broken. This happened two more times before my car was actually able to come home after 1.5 months in the shop. The new fueling system installed was installed with a faulty fuel pump that I had to go back in and get fixed. Figured that experience was just xxxxty due to the surrounding circumstances. Had to bring my car back in a few weeks ago due to rough starting and a strange noise. Firestone noted carbon buildup inside the cylinders and engine misfires. Hyundai, despite doing a "full inspection", ignored the carbon buildup and only noted the engine misfires. Worth nothing that my (2020) car was noted as having "older model coils" that "are known to fail frequently". Despite them being original manufacturing parts and never changed out since I got the car from Hyundai. This was not covered under any warranty. Had my coils replaced and that seems fine, though they knocked part of my battery cover off and left that to roll around my hood (noticed it after getting home where it had left damage to the outer rim of my hood from where it got stuck). I only got a single voicemail about recommended work (including tire alignment, oil change, and tire rotation). I called back immediately but got sent to voicemail, where I left a message asking for a call back to discuss and also to talk about my cylinders. I signed the online agreement for work approving this as I need my car for work. I never got a call back and only got a text stating the repairs were done. I tried calling and texting (as it says they "answer faster") but never got a response. Got there to pick up my car and was not given a chance to talk to anyone there either. I never got to ask/an answer about why they ignored (or missed) my cylinders having buildup. Was only told "um.. yeah it should be fine" when I asked the cashier about the noise my car was making - and still is. Never got confirmation or a sticker about the oil change being complete. My wheel lock is missing and Hyundai won't respond to any voicemails/texts about where it was placed. My center console was also opened for reasons that were never explained to me despite nothing in there being needed. I've also tried to get in contact about getting any answers about the service done, but have not gotten anything. Anytime I actually get someone when I call, they transfer me and I am ultimately met with a voicemail again. Don't expect any communication and honestly I would try to find a different provider entirely, even if further away. This is not worth it. Both service advisors I ""worked with"" during an already stressful situation have only brought more stress and uncertainty about the safety and wellbeing of my car. I understand things get busy and take time, but no response in any capacity after several weeks is ridiculous and upsetting when spending so much money. More

Timely appointment. Exceptional Service advisor... Ms Brooke. Turnaround time for work performed meet expectations. Would recommend dealership service department. Exceptional Service advisor... Ms Brooke. Turnaround time for work performed meet expectations. Would recommend dealership service department. More

The service department is very disappointing. When I bought the car at this dealership they bragged about how great their service department was. I’m yet to experience that. When I bought the car at this dealership they bragged about how great their service department was. I’m yet to experience that. More

Brought my Hyundai Palisade XRT AWD to the dealership in December due to a recall, along with a skidding/thumping sound located in the rear end. Maintenance claims they performed a software update and the r December due to a recall, along with a skidding/thumping sound located in the rear end. Maintenance claims they performed a software update and the rear end was fine for only a couple weeks. The issue came back. My husband has currently been deploying once a month due to the occurrences happening in our world right now so we tried to find a time when he was home this month to bring the car back to Hyundai due to the same rear end issue. We got a call back from one of the representatives saying that new shocks were being ordered and that another software update was made. After reviewing the paperwork back at home, there was no statement of another update performed. We discussed with the representative that the shocks were not the problem and that it was the AWD rear coupler. Also returning home we were told that we would get a phone call back from the representative that we have been working with both in December and now in October. We never received a phone call, waited all weekend, and still no word from him come Monday morning. We have explained how much we love this car and it has been a family car that we commute to New York with and the level of service that we have received due to this issue amongst many recalls as well has been absolutely atrocious. We are now considering a new vehicle or driving further to meet another Hyundai dealership. More

Great Service advisor's. Always finished on time. Car is returned washed. ready to go. Always finished on time. Car is returned washed. ready to go. More

I stopped in last minute on a work day to just see some potential options and Ali was super informative and accommodating. Within a couple hours, I drove home in a brand new car that fit all my requests. W potential options and Ali was super informative and accommodating. Within a couple hours, I drove home in a brand new car that fit all my requests. Would definitely recommend anyone looking for a new vehicle to start with Hyundai of Fort Mill and ask for Ali! He’s the best! More

Tom has been my service advisor for many years and he is the very best. I can rely on his advice as I have on 3 different Hyundais my family has purchased from Ft Mill Hyundai. the very best. I can rely on his advice as I have on 3 different Hyundais my family has purchased from Ft Mill Hyundai. More

Poor communication from the service department. Scheduled an appointment for two issues and one was somewhat handled but the other wasn’t and they acted like they were doing me a favor by not charg Scheduled an appointment for two issues and one was somewhat handled but the other wasn’t and they acted like they were doing me a favor by not charging me for the second issue but it was because they didn’t perform but never communicated they didn’t do. More