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Fort Wayne Kia

Fort Wayne, IN

3.6
906 Reviews

1112 Ave of Autos

Fort Wayne, IN

46804

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906 Reviews of Fort Wayne Kia

February 22, 2022

I had a little hiccup with my car and they fixed it no problem! Mike & Richard were awesome 😄 More

by ESTHIMIKAELLA
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Hayden
Feb 23, 2022 -

Fort Wayne Kia responded

Thank you for taking the time to write this review and letting us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! All of us at Fort Wayne Kia are glad to have you as a customer.

February 19, 2022

They made things right. Car came with only one key FOB (didn't know till after everything was signed). I bought a FOB online and they programmed it for me for no charge. More

by bctmst
Recommend Dealer
Yes
Employees Worked With
Nick Nguyen
Feb 21, 2022 -

Fort Wayne Kia responded

Thanks for sharing your thoughts about your experience with our dealership. We appreciate your business and hope to see you again soon!

February 17, 2022

It’s a good deal for the money, but the service center is careless and doesn’t do what they say they’re going to do. More

by BradleyJ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brandon
Mar 06, 2022 -

Fort Wayne Kia responded

Thank you for providing this feedback, Bradley, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

Mar 06, 2022 -

BradleyJ responded

I appreciate your response, but already had reached out previously. No follow through occurred. So now I feel there’s really no point. I refuse to go back to the service center and was trying to do the loyal thing, since I bought it there.

February 17, 2022

The Quality of Care Provided is Excellent. My buying process was very easy and We are extremely Happy with our Sorento This was my first service visit and it went very smooth More

by SUNDERMANC21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Grove, Rob Pargeon
Feb 17, 2022 -

Fort Wayne Kia responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Fort Wayne Kia. Please don't hesitate to reach out if you need anything else.

February 17, 2022

This was my first time here, service was great and I was updated on when my car would be finished. More

by kristialexander1972
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan
Feb 17, 2022 -

Fort Wayne Kia responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

February 17, 2022

Amazing service experience! Professional, personable, and knew exactly what I needed for my Niro. Brian was a great tech! More

by SARAHWILLIAMS749
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian, service tech, Nick Nguyen
Feb 17, 2022 -

Fort Wayne Kia responded

Thank you for your business and this review, Sarah. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

February 17, 2022

This review area will not allow me to respond to the length I would like to. So let me just say our salesman Craig Morris was excellent, and this is our go to dealer. That is why we are contemplating p More

by MIKEBECKIE
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Morris
Feb 18, 2022 -

Fort Wayne Kia responded

Thank you for your feedback. Here at Fort Wayne Kia, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience working with Craig, and it was a pleasure having you at the dealership. We look forward to assisting you with any future vehicle needs!

Feb 18, 2022 -

MIKEBECKIE responded

This timely response to my comments proves to me jest how dedicated this dealer is to customer satisfaction and when they say they care about my opinion they have proven to me that they mean it.

Feb 18, 2022 -

MIKEBECKIE responded

This timely response to my comments proves to me jest how dedicated this dealer is to customer satisfaction and when they say they care about my opinion they have proven to me that they mean it.

Feb 18, 2022 -

MIKEBECKIE responded

This dealer in my opinion is number one!

Feb 18, 2022 -

MIKEBECKIE responded

Great dealer and personnel!

February 17, 2022

I needed an economical second car. Nick helped me get the rio that was coming in the next few weeks from the factory. He was very professional and answered all my questions. I would ha More

by DISHJAYNES
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Nguyen
Feb 18, 2022 -

Fort Wayne Kia responded

We are very happy to hear that Nick provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

February 16, 2022

Went looking around for trucks found a Z71 there. Everyone there was nice and helped me buy my dream truck! More

by JSIDDONS02
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Nguyen
Feb 16, 2022 -

Fort Wayne Kia responded

Thank you so much for choosing Fort Wayne Kia! Congrats on your new truck, and let us know if we can be of any more assistance!

February 16, 2022

Everyone was very professional, helped me get the car I’ve been looking for. They gave me the confidence to purchase exactly what I wanted. More

by JULIAJDIAZ
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brendan Bohata, Phil Snyder
Feb 16, 2022 -

Fort Wayne Kia responded

Thank you so much for your kind words, Julia, and for taking the time to leave us this wonderful feedback!

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