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Fort Wayne Nissan

Fort Wayne, IN

4.5
847 Reviews
Call Dealership (260) 222-2399

4909 Lima Rd.

Fort Wayne, IN

46808

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847 Reviews of Fort Wayne Nissan

December 29, 2022

Had a super experience the service tech Candis was very very helpful. She got me in and out in about an hour More

by SHELLROBM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keaton Brown
Report | Print
Dec 29, 2022 -

Fort Wayne Nissan responded

Thank you for your review! We're glad that Candis was able to help, and we hope to see you again!

December 28, 2022

Herbie is great, he gets me in asap and completes the work I need done in a timely fashion! More

by DAN.CLEVENGER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Herbie Tran
Report | Print
Dec 28, 2022 -

Fort Wayne Nissan responded

Thanks so much for your review, Dan! Quality customer service is always our number one priority, and we're happy to hear that Herbie continues to meet your expectations.

December 28, 2022

Both Trey Steensma & Kevib Amorini were wonderful to work with. A+ experience from the crew over at Fort Wayne Nissan. More

by COREY_HORN92
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kevin Amorini, Trey Steensma
Report | Print
Dec 28, 2022 -

Fort Wayne Nissan responded

Thank you for sharing your experience with us, Corey! We're happy to hear it went well with Trey and Kevin, and we hope you enjoy your new vehicle.

December 23, 2022

Good service and knowledgeable staff. Lounge area is great. Would recommend to anyone looking for service More

by BKOEHLINGER
Recommend Dealer
Yes
Employees Worked With
Herbie Tran
Report | Print
Dec 26, 2022 -

Fort Wayne Nissan responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

December 21, 2022

The entire team was helpful. I bought my vehicle at Nissan and plan on purchasing and servicing with them! More

by RREYES025
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Nagel, Lee Walls
Report | Print
Dec 22, 2022 -

Fort Wayne Nissan responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

December 21, 2022

I found the service staff to friendly and professional. They even found a discount for me. More

by QSRYDER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keaton Brown, Herbie Tran
Report | Print
Dec 22, 2022 -

Fort Wayne Nissan responded

Thanks for sharing about your experience with Fort Wayne Nissan. We appreciate your business and hope to see you again soon!

December 21, 2022

I was able to find the right vehicle for me with good service from the staff. More

by JDRUTKOWSKI
Recommend Dealer
Yes
Employees Worked With
Lee Walls, Cody Barney, Charles Romulus
Report | Print
Dec 22, 2022 -

Fort Wayne Nissan responded

Thanks for your feedback on your recent visit to Fort Wayne Nissan. I'm glad to hear that we were able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you will continue to enjoy your new vehicle!

December 20, 2022

Thanks Herb! Great Service! I appreciate you helping us resolve this matter.We will be in hopefully next week. More

by TONYCLY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Herbie Tran
Report | Print
Dec 22, 2022 -

Fort Wayne Nissan responded

Tonycly, it's upsetting to hear that you did not receive the top-notch service we strive to provide. Thanks for bringing this matter to our attention. We would like to get more details about this; please reach out to us at your earliest convenience at (260) 484-9500.

Dec 22, 2022 -

TONYCLY responded

Thanks Herb for responding and taking care of this issue we will see you after Christmas.Could you remove this review I am happy with how Herb handled this matter.

December 13, 2022

Service advisor was courteous and professional. However, the cashier would not honor the advertised service discount on their website, even after showing proof of the offer, stating that the inform More

by M
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trey Steensma, Keaton Brown, Nick Stoffell
Report | Print
Dec 14, 2022 -

Fort Wayne Nissan responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, feel free to contact us at your convenience.

Dec 15, 2022 -

Fort Wayne Nissan responded

Thank you again for taking the time to let us know how we did. It is our policy that cashiers are unable to add any coupons at the register or apply any price changes. Coupons must be presented to service advisors who can then apply applicable discounts. We apologize for any confusion surrounding this situation, and if you would like to provide any additional feedback, please feel free to reach out by phone or visit us in person. We hope to be of service in the future!

December 12, 2022

The problem I took my truck in for is still there. Waiting on a call from service department. My service rep was out of the office and no one else could help me out in his absence. More

by JBREDEMEIER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Herbie Tran
Report | Print
Dec 14, 2022 -

Fort Wayne Nissan responded

Here at Fort Wayne Nissan, we strive for excellence, and are disappointed to hear that you received anything less. We appreciate you bringing this experience to our attention. If you are willing, please contact us at (260) 484-9500 so we can work towards a resolution. We look forward to hearing from you.

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