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Fort Wayne Nissan
Fort Wayne, IN
872 Reviews
At Fort Wayne Nissan, we want you to feel like family when you visit us, and we treat each of our customers with the golden rule. Our sales team can help you get acquainted with our available new and used vehicles, and help you narrow down your choices to find your perfect car, truck, crossover or SUV. Then, our finance team can help you find the perfect lease or loan to go with your Nissan Altima, Murano, Pathfinder, Rogue and Sentra. After that, we make your entire ownership experience easier with expert service and parts. We really are your one-stop destination for the entire car-buying and ownership journey, and we do it all with a smile.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 PM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 496 service reviews
February 18, 2025
The staff at Fort Wayne Nissan are very helpful and knowledgeable. My issue was diagnosed correctly the first time and was ready when promised. I was very pleased. knowledgeable. My issue was diagnosed correctly the first time and was ready when promised. I was very pleased. More
by SCORCHER505
Employees Worked With
Kaleb Reber
November 08, 2024
I just left the Nissan store and they are awesome! The parts department made everything simple and easy. They had the part in stock and got me in and out very quick. The parts department made everything simple and easy. They had the part in stock and got me in and out very quick. More
by Evanbroaden
Employees Worked With
Other Employees :
Ryan Dishong, Herbie Tran, Lexi Rhymer
October 26, 2024
I came in for a part for my Rogue and the parts department personnel were fantastic. Also I was greeted at the door and shown exactly where to go to get my parts, that made me feel so welcomed by t department personnel were fantastic. Also I was greeted at the door and shown exactly where to go to get my parts, that made me feel so welcomed by the dealership. I highly recommend Fort Wayne Nissan for parts and service! More
by Samuel Ezra
October 25, 2024
This dealership takes great care of me. Parts service and sales are fantastic. We need more dealers like this. Parts service and sales are fantastic. We need more dealers like this. More
by awalls20
Employees Worked With
Other Employees :
Trey Steensma, Herbie Tran
October 25, 2024
They people are Fort Wayne Nissan were very pleasant to deal with and had me back on the road quickly! I highly recommend the Fort Wayne Nissan Swrvice department to all my friends and family. deal with and had me back on the road quickly! I highly recommend the Fort Wayne Nissan Swrvice department to all my friends and family. More
by Zgardeno
Employees Worked With
Sean Grapp, Jared Lemmon
October 21, 2024
I have been servicing my vehicle with Fort Wayne Nissan for 3 years now and each time I have been happy with my service. I particularly work with advisor Herbie but I have worked with the other advisors as for 3 years now and each time I have been happy with my service. I particularly work with advisor Herbie but I have worked with the other advisors as well when Herbie was not in and they are all exceptional to work with. I highly recommend the dealership and the the service department. More
by minelah
Employees Worked With
Herbie Tran
December 08, 2023
I will NEVER buy from FW Nissan again and I do NOT recommend them. We bought a 2020 Mazda CX-5 on Oct. 16th. During the test drive we noticed a very subtle audible chirp when shifting from 3rd to 4t recommend them. We bought a 2020 Mazda CX-5 on Oct. 16th. During the test drive we noticed a very subtle audible chirp when shifting from 3rd to 4th gear, the salesman who was riding along (self-admitted not knowing much about cars) said that it was probably one of the safety features. When talking to him two days later I notified him that it did it all the way home and when my wife drove to work the next day, his reply was to give it a week or two and if it was still doing it he would schedule a service call. We waited 2 days and scheduled it ourselves. We took the car to FW Nissan on our scheduled date of Nov 1st, it took them 2 days to look at it and said that they could hear the chirp but was unable to diagnose it and suggested that we take it to a Mazda dealership. We took it to Mazda on Nov 6th and then had it diagnosed that day as a bad torque converter and could have it fixed inside of 3 days. I think FW Nissan was counting on Mazda paying for it (the vehicle had just over 60k miles on a 60k mile powertrain warranty) or the extended warranty we purchased it would cover it. Turns out Mazda wouldn't cover it because we didn't purchase the vehicle there and the extended warranty wouldn't cover it because it was a pre-existing issue when we bought the vehicle. FW Nissan said that they would cover the repairs (as well as they should) but I guess they didn't want to pay dealership costs and said that since they were paying for it they would take it to their preferred place which was Jess Lewis Transmission, I relayed my displeasure of not having it done at an actual Mazda dealership but it fell on deaf ears. It took another week and a half to figure out whether the extended warranty was going to pay for it and a lot of finger pointing as to who was causing this delay. On Nov 15th we were told that it was a 2 week wait to get it in at Lewis Transmission and another week to get the repair done (Mazda could have had this done in 3 days). Contacted FW Nissan on Dec 4th (2 days shy of 3 weeks) and was told that it would be ready today, Dec 8th. Contacted FW Nissan today and was told that the wrong part was sent (I really don't know what the real reason was because I got conflicting reasons) and it now won't be ready until mid-week next week. Was advised that I could call Lewis Transmission to verify this, when talking to them they would give me zero information on my OWN vehicle and to go through FW Nissan for information. This whole ordeal has been a complete mess with no information being given unless I request it, not being notified of delays and ALL of this could have been done if they would have just let the Mazda dealership (that they told me to take it to) to fix the issue and could have had it back on Nov 8th or 9th. As of today, Dec 8th, we bought the car 53 days ago and it has been in for 33 days on a <3 day fix. TL/DR: Oct 16th - Bought vehicle Nov 1st-2nd - vehicle at FW Nissan, they were unable to diagnose exact issue Nov 6th-Nov 15th - vehicle at Mazda while FW Nissan drug their feet in returning calls to Mazda and the extended warranty company, could have been finished in about 3 days. Nov 15th-Present - at Lewis Transmission, told it would be done by Dec 6th, told on Dec 4th it would be done Dec 8th, told on Dec 8th it would be done mid-week next week. Stay tuned... will update... More
by jtricker71
Employees Worked With
Keaton Brown
Verified Customer
