Fort Wayne Toyota

Quick, efficient transaction and helpful staff. Transparency is key in buying a car and would have been good to know that the USB port was broken and needed to be replaced. Transparency is key in buying a car and would have been good to know that the USB port was broken and needed to be replaced. More

Last week I made an appt for my 2023 HIghlander to get the 30,000 service completed. I asked for an appointment for this past Saturday and they had a 9:30am appointment that I accepted. While on the pho the 30,000 service completed. I asked for an appointment for this past Saturday and they had a 9:30am appointment that I accepted. While on the phone, I asked how long it would take and he said 2 hours. The service advisor that took my phone call was great! He explained what the 30,000 service entailed in detail. My wife ended up taking the Highlander to the 9:30am appointment and arrived on time. She had planned to wait at the dealership for the two hours that we were told. After three hours, nobody came out to give her any update. The service staff appeared to be having a "carry-in" of BBQ, and the service advisor that checked her in walked by, so she asked if there was an update because she had an appointment she needed to get to and thought she'd have her mom come get her and run her to the appointment. His response was "well you have to be back by 3pm because that's when we close." He volunteered to then finally go back and check on her car's progress. He came back and said another thirty minutes. It took another hour and 10 minutes before it was ready, for a total of 4 hours and ten minutes! Throughout the process the service advisor (DK) never proactively gave her an update nor showed any sympathy. He offered to have her car run through the car wash, but she politely declined due to her time constraint. We've taken our Toyotas there for quite a while ago and they people and service have typically been great. It seems like there are a lot of new faces now and this past Saturday's experience was not close to what we would describe as "great service." More

09/29/2025: Edit: we were contacted by the dealership with an apology and an updated price. We went in and were assisted by Nathan, the sales agent who apologized for what happened and also Austin, the G with an apology and an updated price. We went in and were assisted by Nathan, the sales agent who apologized for what happened and also Austin, the GM. Austin was willing to listen to our side and apologized for the previous encounter the other day. He was also willing to work out a better deal with us due to some other concerns we had. I have update the rating from 1 star to a 4 stars from today encounter. 09/28/2025: This place has been nothing but a disappointment. We bought a new Tacoma through them a few weeks ago & have been searching for a new RAV4 Hybrid, so we returned a few times to negotiate the price. When we bought the Tacoma, we declined the Ziebart protection plan because we didn’t want to spend nearly $2,000 on something we didn’t feel we needed. However, when we were looking at the RAV4 last week, our salesperson Nathan told us that Ziebart is not optional on the RAV4 although we didn’t buy it for the Tacoma, & that we would be required to purchase it this time. Since we bought the Tacoma through them, he offered to take $1,000 off, while still insisted that it was mandatory. We asked if this requirement came from Toyota, and he said no, it was a policy through their dealership. He told us directly that he could not let us leave with the RAV4 unless we agreed to buy the Ziebart, which we felt was absolutely ridiculous. When we discussed the OTD price, it already included the cost of Ziebart, so we didn't proceed with the purchase that day due to a disagreement over the final price. We went back again yesterday to look at a different vehicle after discussing a potential OTD price. While Nathan was helping another customer, the sales manager, Andrew, came out to talk to us as we were looking at the vehicle on our own. He explained the benefits of the Ziebart package and he was quite convincing. since we had already been told that the package was required, I assumed that the OTD price we discussed already included it. I tried to explain this to Andrew, but that’s when his attitude shifted. He suddenly became very defensive and said he knew what our “tactic” was. He brought up the fact that we didn’t purchase the Ziebart package for the Tacoma, so why would it be included for the RAV4 at the current price? His tone made it sound like I was lying or trying to trick them into giving us the package for free. He even made a comment indirect but clear that if I wasn’t willing to pay the price, I shouldn’t be buying the car. First of all, I am not trying to use any tactic, your own staff clearly told me that I have to purchase the Ziebart in order to walk out with the car I want. Trying to make the customer sound like they are lying is just ridiculous and unacceptable. I walked out because I felt disrespected by his remarks. Later, he texted me, asking if I would be ready to write a check if they included the Ziebart package at the OTD price we had previously discussed. When I expressed how disappointed I was with how everything was handled, there was no apology. Instead, they doubled down, saying that since I had told them multiple times I didn’t want the Ziebart, why would they include it in the OTD price? Yes, I did complain about having to buy the Ziebart but it was also to clearly told before that it was not optional if I wanted the RAV4. So of course I assumed it was already included in the price. As a buyer, I have every right to negotiate the price of a vehicle. And as a seller, you have every right to decline. But there is no need to say things like, “You shouldn’t be buying it if you don’t want to pay the price.” That’s condescending and unprofessional. I had planned to buy two more vehicles through your dealership & was going to refer friends who are currently shopping for new cars, but after this experience, I will not be returning, & I definitely will not be recommending this place to anyone. More

Worked with Michael Smith and John alone on getting a new jeep and they went above and beyond to help me get it definitely recommend. jeep and they went above and beyond to help me get it definitely recommend. More

I rarely post reviews, but the buying experience at Fort Wayne Toyota was awful enough to warrant one... I called regarding a new Toyota Sienna I found online; we agreed to a price and I placed a deposit Wayne Toyota was awful enough to warrant one... I called regarding a new Toyota Sienna I found online; we agreed to a price and I placed a deposit to hold the vehicle until that evening when my wife and kids could go make the purchase. Despite them knowing we were coming, a grand opening party with 100+ corporate people filled the showroom. Despite them knowing we were coming, they did no prep work before hand and we sat there at a table for an hour before finance decided to make an appearance. By that time, my toddlers were disruptive enough where I left with the kids and let me wife sign for the vehicle as it was going under her name. She was explicit on telling finance she didnt want any extra crap added like warranties. Lone behold, he slipped in almost 7k worth of added stuff after my wife made a mistake by expecting honesty and evidently signed the document. It took me 48 hours of persistent calling to get somebody to remove those service agreements. Then, they STILL have the nerve to come back and claim that they shouldn't have kept us at that lower interest rate and needed to raise the rate or shorten our loan terms. This conversation occurred a week AFTER we signed a new contract. What?!? Even after appealing to the GM, I was stood up. It took a threat of returning the vehicle on the basis of failed financing that got them to finally honor the original loan terms. Furthermore, there was an entire feature advertised online that was not on the vehicle. In fact, its not on Siennas at all (but it is a Toyota feature). Before the loan issue was resolved I made a complaint with Rohrman Auto Group. They've never followed back up with me. I've never heard an apology from the GM (or any words for that matter). No compensation or free service offerings. At a minimum, they could have apologized for not warning us about a grand opening party that night which caused a very distracting and sour car buying experience - but not even that. The sales and finance people we worked with are shady and dishonest, which is wild considering how easy we made it for them to earn commission on 60k. Clearly this dealership and automotive group are ok with that behavior. For that reason, they've earned their 1 star and won't receive our business again. More

I bought a truck from them in August and as of December 11th they still have not registered my vehicle. I had called to follow up numerous times and continually got the run around. Now nobody returns my ca 11th they still have not registered my vehicle. I had called to follow up numerous times and continually got the run around. Now nobody returns my calls. Nobody has reached out to me to let me know what’s going on. I bought a truck I can’t drive because no one here cares. More